Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... Voir plus
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Lisez les avis des autres
I’ve ordered a few pairs of boots over the past few months. They’re exactly as described and shipped very quickly. They are very reliable in terms of shipping, that’s for sure. They have that proces... Voir plus
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Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... Voir plus
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I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... Voir plus
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À propos de l'entreprise
- Magasin de musique
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.
Coordonnées de contact
Bystřice 174, 73995, Bystřice, République Tchèque
- info@metalshop.us
- metalshop.us
4,2
Bien
263 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Where is my package if it don't get…
Where is my package if it don't get here by Friday I'm call my bank and report fraud.
29 mars 2024
Réponse de METALSHOP
Hi Gustavo, I've checked your order as well as the shipping information and your package is on it's way to you. I've just re-sent the tracking information so you can follow your order. Please check your email. Everything is okay and your product is shipping as would be expected. Caroline.
I searched high and low for the perfect…
I searched high and low for the perfect Sleep Token hoodie for the hubby for his birthday. Found it at Metalshop.
We had a random mishap with not receiving an order confirmation email, but Caroline was on top of it. She was quick to respond, super helpful, and tracked down our order to see it had already been shipped the same day we ordered. Being that we are in the US, I didn't expect it to ship out or receive it so quickly ;) we received it within the promised timeframe.
We look forward to giving them our business again.
3 avril 2024
Avis spontané
Réponse de METALSHOP
Hi Jennifer and thank you for this fabulous review and we're delighted that you've been happy with our services and the Sleep Token Hoodie. We can't thank you enough for your valued custom. Until next time, keep it metal!!
I’ll leave it in 3 stars until someone…
I’ll leave it in 3 stars until someone tell me what’s happening with my 4 shirts order… 12 days and still didn’t receive anything and is hard to know about it… would like to track at least the shipping but I don’t think we can… I sent an email but nobody replied to me, thanks, just want to know!! I really want to trust guys I’ll be waiting
21 mars 2024
Avis spontané
Réponse de METALSHOP
Hi and we're really sorry to hear about this and we'd love the opportunity to make things right. Please get in touch with your order number so we can check and send you the tracking information. Kind regards, Caroline.
Réponse de METALSHOP
Hi and thank you for leaving us a 5-star review. We're delighted to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Réponse de METALSHOP
Hi and we're really sorry to hear you've not been happy with our customer service and we'd love the opportunity to make things right. I see that you have an order out for delivery and if this is what you need assistance with please get back in touch so we can help. Kind regards, Caroline.
SLLLLAAAAAYYYYYEERRR
Whaaaaat!?! Divine Intervention is an underrated album. Wear this one with pride.
You can’t front on Wes Benscoter either.
This other one from the mid/late nineties might be work appropriate. We’ll find out.
Anyway, Metal Shop is the only place to get it right now. At a fair price and shipped quickly. Love the branding on the package. Makes me hella giddy. Will be grabbing stuff from here again.
PS: Don’t hate on Slayer for reuniting. You know you wanna check it out.
24 février 2024
Réponse de METALSHOP
Thanks for leaving a review for us! We're happy to hear that everything is at your liking!
I ordered a zip hoodie and the fabric…
I ordered a zip hoodie and the fabric and print were amazing. The most vibrant color I have ever seen on clothing. Highly recommend metal shop!!!
23 février 2024
Réponse de METALSHOP
Hi Bill! Thanks for leaving a feedback!
We're glad to know you are pleased with your purchase :)
Fast shipping and great hoodie and…
Fast shipping and great hoodie and shirt very well made and arrived safe and fast!! Thank you
20 février 2024
Réponse de METALSHOP
Thanks for your feedback! We're glad the products are to your liking!
It's been 3 weeks and I haven't…
It's been 3 weeks and I haven't received my order so I can't give a sufficient review
28 janvier 2024
Réponse de METALSHOP
Hi Marco! Thanks for your feedback. We have sent you an email regarding the status of your shipment.
Réponse de METALSHOP
Hi Hilde! Thank you for leaving a review, we're glad you received the item well!
Great M65 Jacket!
25 janvier 2024
Réponse de METALSHOP
Hi Dom! We're pleased to know you liked the jacket!
I've bought things here once before
I've bought things here once before. Customer service responded in a timely manner when I needed them and my stuff got here. Did have an issue with getting my package with DHL, but I don't think the shop had anything to do with that. I like this site, I found several items in this shop that aren't being sold anywhere else.
20 janvier 2024
Réponse de METALSHOP
Hi Taylor! Thanks for the kind review! We're glad we have served you well :)
I received an email when the boots I…
I received an email when the boots I wanted were back in stock. I payed for them and had them in my hands 4 days later. Though shipping was expensive I am happy with the service.
22 janvier 2024
Réponse de METALSHOP
Hi Raul! Thanks for your feedback! We're glad you received the boots as soon as it was possible! :)
I originally thought Metalshop.US was fake....
I originally thought Metalshop.US was fake and was super apprehensive to purchase because the shoes were expensive and I would’ve been out a lot of money. I tried to do my best to research but there wasn’t a lot of information besides Trustpilot, which I originally thought may be fake. I did some digging and found a Facebook and TikTok account, although the TikTok account hadn’t been updated in a while, the videos seemed legit and showed the store in their pictures on the Metalshop.EU website, but the Facebook account was updated frequently. I messaged them and they had a super quick response. This reassured me a little more. I also found someone on Reddit saying they had purchased something from here and got it quickly.
I decided to take the chance, and I’m really glad I did!! I ordered some New Rocks, which would have been more expensive on the actual New Rocks website, taken several months longer (they have a custom production time, and come from Spain, so at least 2 months to even make the shoes), and are notorious for not replying to customers. The Official New Rocks Instagram comments are flooded with angry customers.
With Metalshop.US I purchased them on January 17th (Wednesday), they shipped the following Monday, and through DHL, I got them on January 24th, a week after my original purchase. I’m from the United States so I was very surprised at how accurate their shipping time on the website was and thought no way could it be real. Obviously, I was soooo wrong! They are my first New Rocks. The shoes fit great and are super cute. Thank you so much Metal Shop!!!! Cannot recommend them enough and I will be writing this review on their Facebook, Trustpilot, etc., because they're awesome. I love my shoes!!! Thank you.
17 janvier 2024
Avis spontané
Réponse de METALSHOP
Hey Jenna! Thank you so much for your feedback! It's always out pleasure to assist you in all your inquiries and we are so glad everything worked out for you! :)
Would not except my payment
Would not except my payment information. No matter how many cards I tried.
26 décembre 2023
Réponse de METALSHOP
Hi Skylar! Thanks for letting us know about this and we are sorry for this experience. There are instances where the cards are not accepted mostly because your bank does not authorize the transaction. In cases like this, it is best to call your bank service provider, or to choose a different payment method from our payment options.
leather van halen jacket
product was exactly as described .shipping was fast
very satisfied
20 décembre 2023
Réponse de METALSHOP
Thanks for leaving us a review! We're glad you are satisfied with your new jacket! :)
Amazing customer service
22 novembre 2023
Réponse de METALSHOP
Thanks for leaving us a review! We are always making sure we serve our customers well :)
This Unique Advent Calendar was Perfect!
My daughter was looking for a Wednesday Addams Nevermore advent calendar. This was the only site who had it and could get it to me on time!!
22 novembre 2023
Réponse de METALSHOP
We're the item arrived on time! Thanks for leaving us a review :)
Never received purchase confirmation or purchased items.
Never received purchase confirmation or actual purchased items. Your site came across as a scam. Pretty shady business practices.
20 novembre 2023
Réponse de METALSHOP
Hi Mike! Thanks for reaching out to us regarding this, we have reached back to you through email to give you an update regarding your order.
Réponse de METALSHOP
We are glad to know everything went well!
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