Metropolitanlocal Avis 

This is an absolutely terrible company. I hate bills and always try to expedite setting them up and keep up with whatever is needed so they're taken care of. I've been in my flat for four months. In that time, I have talked to them on the phone several times (once for over an hour), sent multiple contact forms, and nothing ever seems to be resolved. My credit never shows on my account, and I only just received a statement after four months, when I told them I wouldn't pay until they at least gave me a statement (they claimed it was sent via post and was on the portal, but it was not). I only hear from them when they call, telling me I have a balance, which I find funny because they do not do their part to help keep me updated and often never respond to my requests, so I can pay appropriately.

The young man I spoke to on 31 July in the afternoon, was very friendly, polite, helpful, professional and informative. Great customer services and very knowledgeable about his job. Thank you Sir 5*****
(think his names Luke)

Fast & effective setup over the phone. The person (can’t remember his name!) was also lovely.

Quick respond , very friendly engineer . Highly recommend

Lovely people

One of the worst experiences out there today. Month after month I’ve contacted them to let them know I can’t seem to update my meter reading online. Each time they say they’ve fixed it but have failed. I WhatsApp them and it takes over 3 to 5 working days on average to get a response. It’s simply embarrassing.
I’d avoid where you can and honestly metropolitan need to reflect on customer service and online self serve. Terrible.

Great experience with metropolitan

Great because didn't have much times to the days of pays tim

Thieves. I closed my account with them and right before the move out date I submitted a payment bigger than my balance shown online. The account has been shown since a negative balance. However, months later, they chase me with some statements for outstanding balance of £44. How?? The explanations varied, starting from: "you're seeing the negative balance on the new account of the property, not your closed one" (to which I obviously don't have access to since I moved out), and ending with: "the online balance hasn't been updated since you closed the account, but actually there are some charges" (I made the balance go negative 2 days before moving out, in summer - how come I used £44 worth of hot water in 2 days??). Ofc I paid to get rid of them, but this is such a scam

Shout out to Hannah on the customer service line. Very calm, patient, helpful, kind and she's the best customer service person I have ever met. I had a frustrating experience when I moved into my new flat where I had no hot water. It wasn't Metropolitan's fault but she helped me as much as she could. I really appreciated that.

Good service

Joséphine was very helpful and SO nice to explain me everything from my bills and really took the time for it. Very recommend her and so happy with her service :)
Olivia

After being away from my home for a few weeks, I’ve managed to rack up a bill of over £100…. Despite not using a drop of hot water or heating! I haven’t been in the house remember! When I call, I’m told that it’s from the daily charge and that this also means that the system can be maintained. For that much money, I expect the absolute top! What’s even more frustrating is that I’m unable to leave the company until I move. It’s such a con! If I knew what I knew now, I wouldn’t have bought the house.

Recently, the company sent a letter out explaining that they are not meeting their own standards. I hope this is the start of the end for the company.

This company has been charging us £1.24 a day standing charge for hot water and heating, even though gas prices have been going down. Who charges this price of standing charge only!!!!!!

They are a monopoly and using people during the cost of living crises because we have no other choice but to use them, we are stuck and cannot change providers.

We lose hot water and heating regularly here and I have complained many times and all I get is we are sorry and that's it.

I will be contacting my local MP, Martin Lewis, BBC Watchdog,trading standards and the citizen advice bureau, because they are seriously taking the p!!!!.

Crooks, who deserve to be put in their place and kicked out of office for using and abusing innocent people.

This company sent me a bill for just over £770, for the period 22 November to 18 December 2022. Since 2019 bills had never been more than £30 per month, always paid, as confirmed by manager Amy. After my first call, I was told a manager named Nadeem would call me. No call. Next day I called again, no call. Amy tried to reassure me both times after I was left crying over the phone following mere shock and she confirmed they had absolutely made a mistake and they were working hard to rectify it. 3 weeks later, no one has taken it serious enough to call me back. I ended up in hospital because of them. The shock alone has almost taken my life away from me. I’ve not been able to sleep and have heart palpitations. Someone needs to give me answers before the next try is too late! Taking the matter up legally. Completely outrageous. No one has called me whatsoever, no one has even made contact by message. How will this be explained to a Coroner should it come to that? Absolutely shameful to treat customers like this.

13/02/23: Absolute liars. NO ONE has tried to call me and no voicemails have been left. I have my phone records to prove it. I keep calling and continue to be told this Nadine would get back to me. You have FAILED in your customer service and all if my colleagues and neighbours are witnesses to this. Absolutely diabolical. No phone calls, no message on portal, no emails no letters. YOU HAVE FAILED! Everyone else can get through to me but you. Stop running away from your negligence and DO THE RIGHT THING! You’ve admitted your mistake, now fix it!

I spoke to Nad regarding a query for a development that I manage and he was extremely helpful and polite throughout.

Joaquin from Knight Frank

Great support, very patient and very kind

Usually there is no choice, when you are moving in it's only possible supplier.