Mexican Mama Avis 2 044

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great products and service supplied by honest people. Ended up forgetting an item and paying double postage. They quicky dropped me a messaged to combine the package and refunded me the spare po... Voir plus

Noté 5 sur 5 étoiles

I was raised in the United States and have lived in the UK for the past 8 years. I lived in both Florida and California and was used to authentic Mexican food which is simply not available here. S... Voir plus

Noté 5 sur 5 étoiles

We had hunted everywhere locally to get these chillies, oregano, tortillas and Mexican cheese to no avail, then we found Mexican mama and our beef birria tacos with consume dreams came true. Thank you... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The selection is good, the website is easily navigable, delivery was quite fast. The corn tortillas were good--definitely the best we've tried in UK (and we've tried them all)--but I will continue try... Voir plus

À propos de l'entreprise

  1. Épicerie mexicaine
  2. Fournisseur de bières
  3. Confiserie
  4. Service de livraison des courses
  5. Boutique de boissons non alcoolisées

Informations provenant de diverses sources externes

Mi casa to yours. Real flavours of Mexico direct to your door! #glutenfree #vegan #spicy


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

Missing horchata concéntrate

I paid for a 1 Lt bottle of horchata concentrate which would yield 10 pts of drink. I received a message from yourselves informing me that the concentrate was out of stock and you substituted it with 3 packs of powder horchata but these only yield 2.5 alts each. So I paid for 10 alts of horchata but only received 7.5Lts. I emailed to make you aware of this, requesting a reply and either one more sachet of powder or a refund. My email has been ignored.

14 avril 2026
Logo de Mexican Mama

Réponse : Mexican Mama

Hi Michelle,
Thanks for taking the time to leave a review. As we discussed via whatsapp this is the first we heard of your disappointment with our substitution, as we discovered that you sent your email to the wrong email address.

Like we mentioned in our chat, a message was sent to you via whatsapp prior to sending your order, we received no response and so the order was sent with the replacement to avoid any further delays in you receiving your products.

The replacement was made based on monetary value, we replaced your £19.99 bag of powdered 1kg Horchata (which, as we explained, the last remaining bag was damaged) with three of the smaller bags, more expensive bags of the same product (totalling £23.97). The quantity of the bag you ordered was 1kg and the replacement totalled 960g (40g less). 40g of the horchata powder would not make an extra 2.5 litres of horchata, I believe the volumes on the bags were misleading, in that the smaller bags states "for 2.5 litres" and the 1kg bag stating "Up to 10 litres", with the large bag suggesting these powder can be extended to 10 litres based on recipe used.

I am sorry you were disappointed with your replacement but hope our direct conversation and explanation was helpful. If you have any further questions or queries, please do contact us.

Mexican Mama

Noté 5 sur 5 étoiles

Hi all

Hi all, thank you very much for the Barcel crisps! I have waited so long to buy these I’m over the moon, great team at Mexican mama and thank you for the free miguelitos power :)

13 avril 2026
Noté 5 sur 5 étoiles

A Very Good Experience

The selection is good, the website is easily navigable, delivery was quite fast. The corn tortillas were good--definitely the best we've tried in UK (and we've tried them all)--but I will continue trying to make them on my own just for the convenience of having them ready to hand when I want them. So I am in great hopes that the Mexican Mama masa harina is better than the standard-in California-supermakets brand I can get from other web merchants. A very good experience.

1 avril 2026
Noté 5 sur 5 étoiles

Formerly from Californis

I was raised in the United States and have lived in the UK for the past 8 years. I lived in both Florida and California and was used to authentic Mexican food which is simply not available here. So now I’ve found a source to help me recreate it myself.

Now if only I could find fresh poblano peppers.

25 mars 2026
Noté 5 sur 5 étoiles

Excellent Tortilla

Great choice of Mexican products, the tortilla are authentic and delicious.
Very speedy delivery and great customer care.

31 mars 2026
Noté 5 sur 5 étoiles

Good experience.

Very well packaged, quick delivery, good selection of products. Also got a couple little free samples and a nice note on the receipt. Would recommend.

27 mars 2026
Noté 5 sur 5 étoiles

quick customer service and amazing products!

I ordered from Mexican Mama the day before I needed the products and specified this in my note, to which I got a quick, helpful response to from the team. I received everything well packaged and exactly when I needed it by. The quality was amazing too, 0 complaints. Highly recommend!

13 mars 2026
Noté 5 sur 5 étoiles

Very pleased with everything

Quick delivery, great products, adding a free product was a nice touch, the owner always includes a nice comment on the order sheet and order is always correct. Many thanks once again :)

4 mars 2026
Noté 1 sur 5 étoiles

Extremely expensive for what it is .

Extremely expensive for what it is .. I remember the lolipops being way bigger so I’m
Not sure weather this are a smaller size? And the picagomas don’t seem to be fresh. Overall a luxury to get them in the uk but I just don’t think it’s worth the price.

5 mars 2026
Logo de Mexican Mama

Réponse : Mexican Mama

Hola Cinthya, Thanks for taking the time to leave us a review. I am sorry you were disappointed with your order. The lollipops only come in one size and so I'm not sure why you think they are smaller. It's also a shame that you did not enjoy the Pica Gomas, which only arrived in the UK from Mexico at the end of last year, however unfortunately the travel time and the weather in transit can impact the taste of the product.

In terms of the cost, I am sure you can appreciate that, as well as paying for the item form the manufacturer, we also have to pay for both the taxes and transport of these products in to the UK and so that will always make the product move expensive.

I hope this answers the questions raised, and you enjoyed the lollipops.

Mexican Mama

Noté 5 sur 5 étoiles

Prompt delivery

Prompt delivery, well packaged and a personal touch.

11 mars 2026
Logo de Mexican Mama

Réponse : Mexican Mama

Hola Veronique!
Thank you for taking the time to leave us a five star review. We are so glad you to see that you were happy with our service. We look forward to serving you again soon!
Mexican Mama

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