Mexican Mama Avis 

2 108
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Our first ever authentic Pan de Muerta and what a treat! Absolutely delicious, so light and tasty. Packaged and delivered so quickly too. Can't thank you enough. Best wishes Jan x💀🦴🪇🇲🇽🪅💜🧡🩷💛... Voir plus

Noté 5 sur 5 étoiles

Excelente servicio al cliente desde antes de la compra, durante la compra y después de la compra. El producto súper fresco y con gran sabor Siempre hemos tenido una buena experiencia. Los recomie... Voir plus

Noté 5 sur 5 étoiles

Amazing service! Got a sample of a seasoning I never knew I needed so versatile with fruits mocktails etc tastes sweet and sour! So delicious will definitely be ordering again.parcel packed very well... Voir plus

Noté 4 sur 5 étoiles

MM's website was easy to navigate, allowing for easy searches for a specific product we were looking for. Delivery was fast and the postage packaging was secure, so everything arrived intact. The prod... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Épicerie mexicaine
  2. aussi dans
  3. Boutique de boissons non alcoolisées
  4. Confiserie
  5. Fournisseur de bières
  6. Service de livraison des courses

Informations provenant de diverses sources externes

Mi casa to yours. Real flavours of Mexico direct to your door! #glutenfree #vegan #spicy


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 108)

148 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great products

Great products, good prices, tasty chilies

20 avril 2026
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Réponse de Mexican Mama

Hola Johnathan!
Thank you for the 5 star review, we are so happy to read you kind words. We hope you enjoy your chiles!
Mexican Mama

Noté 5 sur 5 étoiles

Great products and service supplied by…

Great products and service supplied by honest people.

Ended up forgetting an item and paying double postage. They quicky dropped me a messaged to combine the package and refunded me the spare postage.

16 avril 2026
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Réponse de Mexican Mama

Hola Josh!
Thank you so much for your 5 star review and kind words. We really appreciate it. Our aim is to always ensure our customers are happy with their experience so its great to read reviews like yours. We hope you enjoy all your products and we look forward to serving you again soon.
Mexican Mama

Noté 5 sur 5 étoiles

Very nice very good product thank you…

Very nice very good product thank you so much.

14 avril 2026
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Réponse de Mexican Mama

De nada Istvan!
Thank you for taking the time to leave us this 5 star review, we really appreciate it. We look forward to serving you again soon!
Mexican Mama

Noté 1 sur 5 étoiles

Missing horchata concéntrate

I paid for a 1 Lt bottle of horchata concentrate which would yield 10 pts of drink. I received a message from yourselves informing me that the concentrate was out of stock and you substituted it with 3 packs of powder horchata but these only yield 2.5 alts each. So I paid for 10 alts of horchata but only received 7.5Lts. I emailed to make you aware of this, requesting a reply and either one more sachet of powder or a refund. My email has been ignored.

14 avril 2026
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Réponse de Mexican Mama

Hi Michelle,
Thanks for taking the time to leave a review. As we discussed via whatsapp this is the first we heard of your disappointment with our substitution, as we discovered that you sent your email to the wrong email address.

Like we mentioned in our chat, a message was sent to you via whatsapp prior to sending your order, we received no response and so the order was sent with the replacement to avoid any further delays in you receiving your products.

The replacement was made based on monetary value, we replaced your £19.99 bag of powdered 1kg Horchata (which, as we explained, the last remaining bag was damaged) with three of the smaller bags, more expensive bags of the same product (totalling £23.97). The quantity of the bag you ordered was 1kg and the replacement totalled 960g (40g less). 40g of the horchata powder would not make an extra 2.5 litres of horchata, I believe the volumes on the bags were misleading, in that the smaller bags states "for 2.5 litres" and the 1kg bag stating "Up to 10 litres", with the large bag suggesting these powder can be extended to 10 litres based on recipe used.

I am sorry you were disappointed with your replacement but hope our direct conversation and explanation was helpful. If you have any further questions or queries, please do contact us.

Mexican Mama

Noté 5 sur 5 étoiles

Hi all

Hi all, thank you very much for the Barcel crisps! I have waited so long to buy these I’m over the moon, great team at Mexican mama and thank you for the free miguelitos power :)

13 avril 2026
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Réponse de Mexican Mama

De nada Jamie! We are glad we were able to get the Barcel Chips to you. We hope you enjoyed them after all this time! We look forward to sending more your way soon!
Mexican Mama

Noté 5 sur 5 étoiles

Quick delivery thank you

Quick delivery thank you

13 avril 2026
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Réponse de Mexican Mama

Hopla Mark!
Thank you for taking the time to leave us this 5 star review. It great to hear that your order arrived quickly. We look forward to serving you again soon.
Mexican Mama

Noté 5 sur 5 étoiles

Great products

Great products, quick and prompt service

9 avril 2026
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Réponse de Mexican Mama

Hola Catherine!
Thank you for taking the time to leave us this 5 star review. We really appreciate your great feedback on our products and service. We hope you like you bag!
Mexican Mama

Noté 5 sur 5 étoiles

A Very Good Experience

The selection is good, the website is easily navigable, delivery was quite fast. The corn tortillas were good--definitely the best we've tried in UK (and we've tried them all)--but I will continue trying to make them on my own just for the convenience of having them ready to hand when I want them. So I am in great hopes that the Mexican Mama masa harina is better than the standard-in California-supermakets brand I can get from other web merchants. A very good experience.

1 avril 2026
Noté 5 sur 5 étoiles

Formerly from Californis

I was raised in the United States and have lived in the UK for the past 8 years. I lived in both Florida and California and was used to authentic Mexican food which is simply not available here. So now I’ve found a source to help me recreate it myself.

Now if only I could find fresh poblano peppers.

25 mars 2026
Noté 5 sur 5 étoiles

Excellent Tortilla

Great choice of Mexican products, the tortilla are authentic and delicious.
Very speedy delivery and great customer care.

31 mars 2026
Noté 5 sur 5 étoiles

Good experience.

Very well packaged, quick delivery, good selection of products. Also got a couple little free samples and a nice note on the receipt. Would recommend.

27 mars 2026
Noté 5 sur 5 étoiles

quick customer service and amazing products!

I ordered from Mexican Mama the day before I needed the products and specified this in my note, to which I got a quick, helpful response to from the team. I received everything well packaged and exactly when I needed it by. The quality was amazing too, 0 complaints. Highly recommend!

13 mars 2026
Noté 5 sur 5 étoiles

Very pleased with everything

Quick delivery, great products, adding a free product was a nice touch, the owner always includes a nice comment on the order sheet and order is always correct. Many thanks once again :)

4 mars 2026
Noté 1 sur 5 étoiles

Extremely expensive for what it is .

Extremely expensive for what it is .. I remember the lolipops being way bigger so I’m
Not sure weather this are a smaller size? And the picagomas don’t seem to be fresh. Overall a luxury to get them in the uk but I just don’t think it’s worth the price.

5 mars 2026
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Réponse de Mexican Mama

Hola Cinthya, Thanks for taking the time to leave us a review. I am sorry you were disappointed with your order. The lollipops only come in one size and so I'm not sure why you think they are smaller. It's also a shame that you did not enjoy the Pica Gomas, which only arrived in the UK from Mexico at the end of last year, however unfortunately the travel time and the weather in transit can impact the taste of the product.

In terms of the cost, I am sure you can appreciate that, as well as paying for the item form the manufacturer, we also have to pay for both the taxes and transport of these products in to the UK and so that will always make the product move expensive.

I hope this answers the questions raised, and you enjoyed the lollipops.

Mexican Mama

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