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Lisez les avis des autres

Noté 5 sur 5 étoiles

Craig provided a really easy stress free experience. This was my first time leasing and he was very accommodating throughout the process. I would definitely recommend milease to anyone.

Noté 5 sur 5 étoiles

I dealt with Craig Charlesworth and his service was second to none. He kept me well informed throughout the whole process. I wouldn't hesitate to recommend him.

Noté 4 sur 5 étoiles

First thing to say is I am very pleased with my car and the service from Milease overall. I would particularly like to mention Craig, who was excellent to deal with. The only reason I have given 4 st... Voir plus

Noté 5 sur 5 étoiles

Got car delivered 2 days ago and the service from Craig had been excellent. The contact through what’s app is fabulous as he’s been available day and night and is always willing to engage with you. D... Voir plus

À propos de l'entreprise

  1. Service de location

Écrit par l'entreprise

Milease is a family run business based in the North west of England. With many years experience in the motor industry and specifically contract hire our team use our network of leading finance houses and vehicle supplier , to offer the very best deals on the market for our customers. We cater for both personal customers and business customers with large Fleet requirements. Milease can supply all makes and models of cars and light commercial vehicles, complete with full manufacturer's warranty and free UK mainland delivery.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

100 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service from the start

Excellent service from the start!
This is the first time we have leased a vehicle, and we lucky enough to come across Milease. Craig has been great right from the off, with helpful and honest advice. All queries were answered swiftly.
Our first lease experience has gone very smoothly and we wouldn’t hesitate to recommend Milease.
Thanks.

14 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Craig has been so helpful during the…

Craig has been so helpful during the whole process of leasing the car, always quick with replies and explaining the finer details when required. It's great to have someone on hand to answer questions and it has been an excellent experience because of this.

31 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Customer Service Makes Car…

Exceptional Customer Service Makes Car Buying a Breeze

The efficiency of the customer service extended beyond just answering questions. The entire process, from initial inquiries to finalizing the purchase, was streamlined and hassle-free. This made the overall car-buying experience enjoyable and stress-free.

18 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent support throughout!

Excellent support right through the process from Craig. As the months went by, he gave regular updates and communication was really good from start to finish. He answered all my questions and was really helpful throughout. Thanks Craig. Will definitely look to repeat this business as long as the deals continue to be so competitive.

27 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service from Milease

Fantastic service from Milease. The whole process was smooth and any questions I had were answered promptly. Craig was always available on the phone, and was able to explain things in simple terms. I am so glad I chose Milease as they managed the whole process and kept me regularly updated through the whole process, I highly recommend using them for your lease hire requirements.

22 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Highly Recommended

We’re very pleased with our lease deal sourced by Milease. Craig was very helpful and quick to respond to any questions. We would be happy to recommend their service and would gladly use them again.

1 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

I’m so disappointed in Milease.

I feel really stupid after my experience with Milease.

In June I paid the broker fee for a vehicle and given a time of 4 weeks for arrival.

We are now in November and they still can’t get the vehicle to me.

Communication has been very poor and I have had to make contact with them to get updates. After kicking up a fuss I have had 2 emails informing me of further delays.

5 months later and I have had to go elsewhere as I have a young family, infirm parents and we need a car. (We needed one since June)

Milease won’t refund my broker fee for the vehicle they can’t supply me with. From their point of view it’s not their fault and I should wait patiently and one day a car will come. They have no idea when the car will arrive and can’t give me any kind of time frame. The only time I was given a time frame was before I gave them the £240 fee since then they don’t have a clue. How strange.

I understand that delays happen and are outside of the control of the broker but why do I have to loose £240 and be messed around for months on end? It shows a total lack of integrity on their part. This is not a minor delay, it is over 20 weeks past the 4 week lead time I was given.

I hate writing bad reviews but given the total disregard I have been shown I feel it is deserved.

Using this company may go well or it may go badly. Either way they will keep the fees even if they can’t get you a vehicle.

Regarding your response below…. How long should I wait for you to get the car before you acknowledge you can’t supply it? Another 5 months? A year ? At what point do you admit you can’t get it and refund my fees??

6 novembre 2023
Avis spontané
Logo de Milease

Réponse de Milease

HI Thomas, thank you for your review. We are disappointed that our service has not lived up to your expectation and that the car has been delayed.

We sincerely apologise for the multiple changes to the lead time on your order. We are unfortunately at the mercy of the vehicle manufacturers and in this situation can only pass on the information that we are provided. Information that we have indeed provided to yourself at all points. Looking over the emails it is clear we have been clear and transparent throughout.

We explained 4 weeks ago about why it was delayed and the cause. At that point we discussed with you at length about different options and you decided to stick with the order. You had at that point left us a 1 star review and then removed it. Two weeks later we sent you a status update without being asked.
Now we have sent you a further update with a full explanation from the manufacturer as to the cause of the delay. We have sent you official updates which clearly show it has been built and is in transit. We are sorry that things have happened beyond anyone's control such as rail strikes on route from the factory.

We are a small family run broker and customer service is at the heart of what we do.

Many Thanks
Milease.

Noté 5 sur 5 étoiles

Really impressed by Milease

Really impressed by Milease. We dealt with Craig who was extremely efficient, friendly and understanding of our requirements. I would highly recommend contacting Craig for your car leasing needs

Azam

6 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service from start to finish. Nothing was too much trouble and Craig made things all very easy... and the car is great too!

3 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Feedback on Service Provider

Dealt with Craig throughout and he was very responsive - so much better to have a voice ready to answer at the end of a phone or ready to respond to emails. Thank you.

3 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service from Craig @ Milease.

Fantastic Service from Craig @ Milease.
Every single detail organised and the aftercare superb even helped and advised on insurance
I cannot recommend highly enough from start to finish excellent
Thanks for all your great help to a novice leasing cars

19 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy and quick

Easy and quick. No pressure and Craig has always been available for any questions from ordering to delivery. 100% would recommend and use again.

19 septembre 2023
Avis spontané

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