Miles & Barr Avis 

Great communication and a real understanding of the challenges of buying and selling property. Dan and the team were open, engaged and helpful. Nadine, our sales progressor, was always calm and patient, responding quickly to any questions or concerns.

I bought my first home this year through Miles & Barr and, if I’m honest, I felt quite overwhelmed by the whole process at the start.

I needed guidance and patience, and the Margate branch was excellent from the very first enquiry call. The sales team listened, understood, and took the time to have 1–1 conversations with me. I was invited to their offices as I found online administration a little difficult, they helped me organise my paperwork, explaining what would happen next, and offered reassurance. Nothing ever felt like too much trouble.

Once my offer was accepted, Louise Daly stepped in on sales progression — and this is where the strength of the Miles & Barr system really came into its own.

Since 18 December, Louise has been involved in over 88 emails across the chain. She was consistently friendly and professional, kept communication clear, and was always completely on it. When I was promised a call from her, it came — I found her integrity outstanding.

This wasn't just a big name business getting a sale over the line — this was Louise and her team doing things properly and supporting everyone through what can be a very pressured experience. That included both myself and thoughtful consideration for the seller, with multiple visits arranged during the paperwork stage.

I would absolutely recommend Louise Daly and Miles & Barr. If you’re fortunate enough to be buying a home where they are managing the sales progression, you’ll feel the benefit of that from day one — just as I did.
Thank you all, especially Louise.

On behalf of my friend .....
Andrew Jarvis

Miles and Barr offered excellent professional and expert service from start to finish, I would particularly like to thank Debbie Thwaites who kept the deal on track from start to finish. Can’t recommend this agency enough.

We recently bought a flat through Miles and Barr and were disappointed by the service they offered. The person who showed us around multiple viewings knew nothing at all about the properties and couldn't answer any questions. When we did find a property we wanted to buy the Sales Progressor (our contact point during the purchase process) was very disengaged. She was rarely proactive, slow to respond to our calls and never seemed to actually listen to our concerns. The whole purchase was painfully slow and although some of this was due to delays with solicitors, we never felt that the Miles and Barr staff did anything to help facilitate the process.

Nadine always kept me up to date with progress of my house purchase and was so positive and encouraging throughout the whole process.Nadine turned a stressful time in to a pleasurable experience .Thank you for being a jolly voice at the end of the phone !

Melissa Scarsbrook is extremely helpful during the Conveyancing process. Always pro active and assertive in progressing a transaction.

I have had quite alot of dealing with Miles & Barr of recent, Melissa Scarsbrook is our sales progressor for our purchase and she has been extremely helpful throughout the process, she been very easy to reach and is more than happy to help with any enquiries we have had. Unfortunately our first property purchase could not go ahead, but our second purchase is going very well and so weve had quite alot of communications with Mel over this time, who has helped us every step of the way .

have acted alongside Mel Scarsbrook on a number of matters now, in her capacity as the sales progressor. she is readily available to assist, communicates effectively between parties, remains professional and courteous, respects legal processes/requirements

Writing on behalf of Villafont Homes in relation to our Herne Bay Gardens development. We have experienced excellent service provision by the entire team including Mel in the sales progression team - Mel has been hugely helpful in terms of efficient chain management and sales progression. Well done team M&B 👏👏👏

Milles and Barr took advantage on me and ask me to sign the contract in office because they have no time to come to my office....once I done as a favour to come to them and do it they did not explain to me on any stage that if you sign in office you loose right to cancel contract within 14 days...when I tried to cancel contract as I found dream house somewhere else they did not want to cancel and thread me to charge their fees...so lost opportunity to byuy dream house...keep away from this scammer!!!

Rebecca have been brilliant with pushing our sale forward and ensuring we get it over the line in time for our move. She have always been very responsive and reassuring. Thank you!

We have just completed on our sale and wanted to say how amazing Nadine Roberts has been, constantly keeping me updated and helping every step of this long and stressful journey, thank you Nadine.

Regards Val

Although the whole selling process is very long and stressful, Kayleigh & Emily were extremely kind, responsive, professional and reassuring. I am so grateful for their help in our sale and couldn’t be happier with their service. Thank you!

Debbie Thwaites was excellent. The sale was dragging on due to administrative hold ups beyond anyone's control but she pushed on and kept the communication flowing between all parties. Always a pleasure to deal with and really helpful.

Thanks again!

Debbie Thwaites went above and beyond to get the sale of our property to exchange of contracts. She was sensitive to our circumstances (probate sale of my mum's house), supportive and has always responded promptly and dealt with any issues/concerns. I would highly recommend Miles & Barr having found all of the staff helpful and efficient.

Nadine Roberts kept me informed via e mail and phone throughout the conveyancing process. I couldn't have asked for better service.

Nadine has been great through out the process and kept me informed the whole way and has been lovely dealing with her.

Louise Daly provided friendly, open and prompt service throughout. There is something calming in the way she goes about handling tricky territory when it comes to going through the process of buying a house.

I just wanted to say a big thank you to Debbie Thwaites for all her help during my purchase. It was a very stressful process at times, but she made it feel much more manageable.

She kept me updated regularly and was always happy to explain things when I wasn’t sure, which I really appreciated. It was reassuring knowing someone was keeping an eye on everything (on my purchase side) and helping to push things along when needed.

Debbie was very approachable and responsive - it never felt like I was chasing for answers.

Overall, a really positive experience and I’m very grateful for all the support throughout the process. I’d definitely recommend both Debbie and Miles and Barr to anyone going through a property purchase.

She is wonderful!

Amanda carries out my property inspections and I can’t speak highly enough of her. She is consistently friendly, professional and incredibly supportive.
She has such a calm, lovely manner and makes the whole process feel easy and comfortable. She is also very respectful of my privacy, which I really appreciate.
The team are truly blessed to have her - a real credit to the business.