Miles Morgan Travel - Cirencester Avis 

286
TrustScore 5 sur 5

4,9

29 Cricklade Street, GL7 1HY Cirencester, Gloucestershire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We made our booking with Laura who was extremely helpful and had an answer to all our questions. I have needed to contact her a couple of times since and again got the same level of service. I would h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As always the service received when booking with the Cirencester branch was faultless. Alison went above and beyond to make the booking trouble free but at the same time identifying important points... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de voyages en bateaux de croisière

Écrit par l'entreprise

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Coordonnées de contact

  • 29 Cricklade Street, GL7 1HY, Cirencester, Gloucestershire, Royaume-Uni

  • 01285 659611

4,9

Excellent

TrustScore 5 sur 5

286 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(286)

3 125 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Very friendly, efficient and helpful staff. Solved my problem within a very short time.

5 août 2026
Logo de Miles Morgan Travel - Cirencester

Réponse de Miles Morgan Travel - Cirencester

Thank you very much for your nice review-Laura

Noté 5 sur 5 étoiles

Pleasure to deal with!

Smiling helpful team in Cirencester. Keen to help. Always keep me up to date and fully informed. Makes me feel like I am always in safe hands.

1 août 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for your kind review- Glad I could help- Joanne

Noté 5 sur 5 étoiles

Excellent service

We made our booking with Laura who was extremely helpful and had an answer to all our questions. I have needed to contact her a couple of times since and again got the same level of service. I would highly recommend the company and in particular Laura.

29 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you very much for your lovely review -Laura

Noté 5 sur 5 étoiles

Excellent service

Excellent service, friendly staff.

31 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for the great 5* review!!
- Kate

Noté 5 sur 5 étoiles

Brilliant service and added value from…

Brilliant service and added value from Laura, who understands our needs as well as a great knowledge of each of travel requests.

28 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for your kind review. It is always a pleasure to assist you with your travel plans-Laura

Noté 5 sur 5 étoiles

An easy experience

Joanne was great in organising our river cruise, clear concise and patient.

17 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for the lovely 5 star review, glad I could help- Joanne

Noté 5 sur 5 étoiles

Excellent staff…

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in the Cirencester Miles Morgan travel agent are so professional and assist you with everything. Thank you so much, will definitely be booking more holidays in the future.

23 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for 5* review. It always a pleasure to help you-Laura

Noté 5 sur 5 étoiles

Laura is fantastic

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my return with her friendly smile and a copy of my latest holiday booking confirmation ☺️. The cruise that i first booked with Laura she guided us from start to finish with her knowledge of the cruise ship, this made everything so easy for me i will always return to use Laura and the Miles Morgan Team.

10 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you so much for your wonderful review really appreciate it - Laura

Noté 4 sur 5 étoiles

A pleasure to visit for any holiday I…

A pleasure to visit for any holiday I choose, or just for a chat.

21 juillet 2026
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Réponse de Miles Morgan Travel - Cirencester

It is always lovely to see you and catch up! Thank you for booking another fantastic holiday with me!
- Kate

Noté 5 sur 5 étoiles

Staff very welcoming and helpful

Staff very welcoming and helpful. Listened to what we wanted and then proceeded to supply us with it in every sense of the word. Couldn’t have asked for more.

12 juillet 2026
Logo de Miles Morgan Travel - Cirencester

Réponse de Miles Morgan Travel - Cirencester

Thank you for the great review!
- Kate

Noté 5 sur 5 étoiles

Very helpful staff

I went in for specific purpose and the staff got the job done. If there was anything else that was needed, the staff would be more then happy to help.

24 juin 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for your 5* review was a pleasure to help you.- Laura

Noté 5 sur 5 étoiles

Great for ideas

We always get really good suggestions from the whole team when we go in looking for ideas. Their knowledge on where to go (and more importantly where to avoid) is second to none.

28 juin 2026
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Réponse de Miles Morgan Travel - Cirencester

Thank you for the 5 star review- Glad we could help- Joanne

Noté 1 sur 5 étoiles

Ann Gibbons is incredibly rude in Cirencester

I had an unfortunate run in with their new Foreign Exchange specialist, Ann Gibbons, in May when she thought it prudent to be incredibly rude to me on the phone whilst her manager was away. She obviously has a serious problem with being asked what the selling rate is for Euros, not something I would've thought would be triggering to a so called 'foreign exchange specialist'. I contacted the manager who said she would get back to me regarding the matter, but unfortunately she has not. Clearly she thinks how Ann treats customers is acceptable. I have used Miles Morgan Cirencester on many occasions and they have always been good, however this incident and how Kate, the manager, failed to deal with it has left an unpleasant taste in my mouth about this place.

28 mai 2026
Avis spontané
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Réponse de Miles Morgan Travel - Cirencester

Dear James,
Thank you for taking the time to contact me regarding the service you received.
I am very sorry that your experience with our Cirencester branch fell below the standard of service we pride ourselves on. I also apologise that you felt your original complaint was not followed up in the way you expected.
Please be assured that your concerns were taken seriously and fully investigated. Whilst I am unable to comment on internal employment matters, I hope you can be reassured that appropriate action has been taken.
We genuinely value your previous custom and are sorry that we let you down on this occasion. If you would be willing to contact me directly at the branch, I would very much welcome the opportunity to restore your confidence in Miles Morgan Travel.
Kind regards,

Kate

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