Miles Morgan Travel - Cirencester Avis 

I had an unfortunate run in with their new Foreign Exchange specialist, Ann Gibbons, in May when she thought it prudent to be incredibly rude to me on the phone whilst her manager was away. She obviously has a serious problem with being asked what the selling rate is for Euros, not something I would've thought would be triggering to a so called 'foreign exchange specialist'. I contacted the manager who said she would get back to me regarding the matter, but unfortunately she has not. Clearly she thinks how Ann treats customers is acceptable. I have used Miles Morgan Cirencester on many occasions and they have always been good, however this incident and how Kate, the manager, failed to deal with it has left an unpleasant taste in my mouth about this place.

Kate is always very helpful and knows her customers and their needs

Usual good experience

As always the service received when booking with the Cirencester branch was faultless. Alison went above and beyond to make the booking trouble free but at the same time identifying important points on the way. She offered other services without pushing them and we took up her offer to book our airport parking. Boarding passes were all sorted for outbound and return flights.
Laura gave the same brilliant service on a previou occasion and would never hesitate to book via any of the Cirencester consultants.

First class service as usual no hassle no frills

Joanne was super patient and went above and beyond to find our perfect holiday to which we gave her quite a few specific requirements to work to. 10/10

I've booked a holiday to Croatia, Kate put the holiday on hold while we waited for questions to the tour operator to be answered. These answers came back quickly. Excellent service all round. I will sort out insurance next time I'm in store.

The special Viking presentation was excellent, followed swiftly the following day by an email from the Miles Morgan rep, Kate. We visited the store and booked a holiday.

ĹThe lady helping us was really patient, and very knowledgeable. It was so refreshing to have people who understood what we wanted, she was a joy to talk to. Thankyou I will definately use you again. The booking was so quick. It was tge Cirencester branch on the 02/06/26

Member of staff knowledgeable and efficient. Took time and effort to understand my wishes, limitations and aspirations and found suitable options for me

We always get good service from the Cirencester shop. We know what we want and usually achieve it.

Excellent friendly professional service from Joanne.

As usual sevice is fast and friendly both in person and over the phone

They make things so easy
All the staff are knowledgeable and friendly. I feel that I can ask anything and they will know the answer or find the answer. Thanks to the whole team.

The staff at Cirencester are always extremely helpful. I book there even though I could easily book online.They are always there to answer any questions we may have.
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The agent was helpful, friendly and professional. Nothing was too much trouble. Would definitely book future trips here.

I always book with Alison Saunders at the Cirencester branch and she has always been so helpful in the booking process, even going the extra mile and booking airport assistance for my friend. We had not requested it but she knows us and it was invaluable. We have had some great holidays and it is thanks to her.

Laura did exactly what I wanted her to do. She did it efficiently, politely andcwith a smile.

Laura was particularly helpful, knowledgeable and efficient.