milk.run Avis 181

Used the app and the driver delivered to wrong address apparently so talked to support and they re sent out my order. One day later I see multiple transactions upto $219 charged to apple from my bank account and I DID not make such purchases and the only thing new I've used my card details with is this app with a lot of bad reviews so I'm definitely suspicious of this app and DO NOT RECOMMEND

If I could give this a zero I would. No one answers the call. No one tells you when items are out of stock, they just proceed to send you rolls, honestly an entire drive for small useless items. Then the drivers do not bother reading simple delivery instructions. On top of that, "leave by the door" apparently means open my door without knocking and univited and put the stuff inside. Never been so appaled and violated.

My initial thoughts of Milkrun were positive, yes, they add 30% on top to cover their costs like uber to, but it's ultra convenient. Until the issues became clear, stock levels not accurate between app and the store, items dropped on the driveway, paper bags ripped, incorrect items delivered.

I reported an incorrect item and my experience, only to have my request closed and be ignored? Sorry what? What sort of company does that?

Really disappointed.

Order arrived 35 mins late and then they mixed up my entire order and refused to refund me because I had already put some items away. I put them away because they were dairy products and meat/chicken that needed to be refrigerated. After two days of chatting to their customer service team and manager they refused to refund and banned my account.

Thing is they would have had to refund around $240 worth of food and so I'm guessing that's why they're refusing and arguing so much.

First few orders were really good, then went downhill fast.
I had started recommending it to my friends but no more!!
First time I complained I got no response.
They delivered sub par quality food.
Dented cans, fresh fruit and veg that you would never pick yourself.
For that you pay premium prices for each product.
I’ll seek out other delivery services from now.

This is a godsend for when I am at home and kids dont want to leave the house. Fantastic service for those of us who dont have a support system. Thanks for making life that bit easier 😀

4th time using, and have had 3 screw ups with hot chicken … last try, they couldn’t even deliver a chicken 😂🤣
It’s a joke .. not gonna bother now

Always been a fan before but experience keeps getting worse. Delivery driver would be in one place for 50 mins not delivering my item. Support system is bad and cant be reached

Fantastic! At home doing a covid isolation avoiding dragging myself to a supermarket easy, quick delivery, super impressed.

Sick at home all week. Used this app today as I needed some stuff and was totally blown away by the sheer ease, convenience and timeframe from downloading the app, to ordering, to delivery.. all within 45 mins! Brilliant!!

0 stars!! Took $55 out of my account randomly. Called them up said they'll investigate but haven't heard back from them. Been a week now and still nothing. Don't use this rip off app

Been using a bit but app is glitchy . Have twice had it revert to a different saved address once checking and changing the address . Messaged as no groceries yet charged . No response. Might stick with uber or servo

Woolworths paid how much for MILKRUN?
I like MILKRUN for the convenience but I also have Woolworths delivery.
The prices on MILKRUN are 10-15% higher than Woolworths- why?
It's a rip off and this app won't work unless price parity is adopted.
I guess it's their play at negating Uber Eats grocery delivery

As a person with a disability and regularly not able to drive, having an app like Milkrun sounds like a great idea. Not so great if you only have access to a mobile phone (my laptop is in the shop). I literally can't place an order as it's not possible to checkout, if you have to leave the checkout page to go to emails for the code to buy stuff. EXTREMELY BADLY designed, and literally can't place an order. I find this discriminatory, ableist, and elitist. Additionally, Milkrun is impossible to contact online or by phone. There needs to be an option for 0 stars if you can't even contact them or place an order. Bad, bad, bad. I've tried to place an order and contact several times in the last few weeks. Not happy Jan!

Prices are ridiculous. Don't have the nerve to call it a special if it is 20% cheaper instore. Cheapest 1kg block of cheese on app was $16 and in store, $11.
Literally took my 30 seconds looking through the apps "specials" to see the scam. Company failed the first time, should fail the second..

Absolutely hopeless! Got the wrong order delivered! Customer service have no clue not empathetic. Avoid at all cost not worth the headache. Not to mention they are more expensive then the actual store.
My meal was ruined as I was waiting for the order ingredients! Never again

DO NOT USE MILKRUN!!!

A deliver that was supposed to take 15mins took over 45mins and the allocated DRIVER CHANGED TWICE!!

I had guests and had to do a live chat and cancel my order, run the the shops!!! I’ve closed my account. Thankfully

My first few orders were fine and I was impressed, happy with the markup as I understand that’s just part of the quick service
Now it’s taking hours to arrive, the order is picked and packed quickly but it shows the driver as waiting at the location for over an hour, if I call they say they haven’t been given the order yet so I don’t know whose telling the truth
I’m frustrating as usually if I’m using this service it’s for a reason like needing ingredients for dinner that’s already being made

Everything was there, nicely and carefully packed, arrived promptly, good instructions, and delivered exactly where they were supposed to. Two definite thumbs up!

I used this app a good handful of times as its very convieniant if you cant afford a car in the city. I would give it 5 star if only they could load the yellow council rubbish bags onto the app. Its anoying that this is unavailable as its a nesscesity for every household. This actually stops me from using the app more, as in some cases its why I need to do a shop. The thing is the are available everywhere, corner stores. Dairys and supermarkets all stock them, so why not make them available on the app? I would do larger orders and make my main weekly shop on the app instead if the made this available.