Ministry Of Cleaning - Melbourne Avis 9

Very poor job done on an end of lease clean and then no response when I sought to have issues rectified. Steer clear.

Do NOT use this company. They quote a price, in our instance $350.00 then they add GST after. I told them I needed at least 2 blowers to dry our flooded carpet, but later was told that $350 was only for one blower. Some how the price ended up at $600!! They took final payment without permission as they had my credit card details from the $50.00 deposit.

They worked tirelessly to ensure my home was restored to its original state and the staff provided literally top notch service !!!

We had minor flood damage which we told them about. However the guy that came over wet the area and then did not dry the carpet enough and we had to pull up our carpet. We communicated with this company and they were no help and they did not want to fix the problem they kept giving excuses.

WHY CANT I GIVE 0 STARS?
This is the worst cleaning company I have ever used. They are complete con artists. Happy to agree a price with you to win the business, but they reserve the right to change that price on arrival - which they did to me by an extra few hundred dollars knowing it was too late for me to back out (it was an end of lease clean) They also tried to cancel on me at the last moment by pretending their car had broken down, only to arrive on time when I demanded they arrive.
Ended up costing me $700 for a small 2 bedroom apartment. Approx 3hrs work all up. I also had to pay for their parking. Do your research as this ended up being double what most of their competitors charge.

Avoid! Worse than all their bad reviews! I contacted ministry of cleaning to dry clean my couches. Not only did they come a day late and admittedly “Steam clean” my couches instead of dry cleaning them as I had specified ; they damaged the fabric of my couches beyond repair and cracked the leg of one chair . They then refused to answer my calls ; despite being happy to take my calls at the beginning and to demand pre- authorisation of my credit card before the work was done . Do not use them; the fact that they demand your credit card details they will do the job before speaks volumes . AVOID at all costs !!!!

The service provided by this organisation was so bad, our property managers had assumed it had not been cleaned. They created a laundry list of items required to be completed, all of which were to be done as per the cleaner's website for End of Lease Clean.

When we raised a complaint, we were advised that we could have further service if we paid for even more work - which of course would be of the same quality as previously provided, or only provided well due to double paying.

We expressed that this "resolution" was not sufficient as we had already been required to pay further money to another cleaning company - they proceeded to refuse to acknowledge the complaint further.

We will be taking this up with VCAT. Do not use their service.

We recently used their service, would NOT recommend them.
we used their tile cleaning service and they damaged our floor skirting at few places. When we informed them about it, they told us that it's because of sensitive wood or pre existing damage. The floor was also so sticky that we had to mop it couple of times.
It feels like "Ministry of Hell".

I use this service regularly and find them professional, punctual reliable and fair with their prices. i’ve used them for End of Lease Cleaning, Industrial Cleaning, carpet cleaning as well as rubbish removal. the teams are very hard working and the office is very well organised. thanks Guys you deserve a fantastic review!!