Mint Velvet Avis 691

Fantastic company to buy from had lots of clothes from them any problems they sort it and once they get your returns your refund is back in your back with in 5 day brilliant company

Aberdeen Store.

Please pass on my thanks, to the lovely, Margot, in the Aberdeen store. Recently visited and Margot assisted me with kindness and appropriate styling advice. Delighted with my new items.
Many thanks :)

Not enough Stars on here to do justice for my Personal Shopping experience in Aberdeen Store yesterday. Molly the stylist was exceptional. She had prepared a selection of items for me in advance and took so much care and attention to get these just right. Having tried on a few items, she quickly became familiar with what styles, fit and colours suited me best. There was absolutely no pressure to buy, however I was so pleased with the final selection that I did buy. I left the store on cloud nine. By far the best store experience I have ever had. Thank you Molly for making me feel so much better about myself. You will never know how much you have lifted my spirits.

I returned a pair of shoes via Evri and received confirmation from Mint Velvet on 04/10/2025, that the parcel was on it’s way back to their warehouse. After a couple of weeks, I had not received my refund, so I contacted Customer Services. I received a reply from Jodie a couple of days later advising that the parcel had not yet been received at their warehouse. She apologised that I had waited so long and confirmed that she would process my refund and investigate what had happened to the parcel. I was very pleased that I could receive my refund and not be made to wait until their investigation was complete. I was very satisfied with the response of Jodie and Mint Velvet. Gives me confidence to order again from them. Great Customer Service!

Purchased a dress for a wedding from the Gunwharf store. I was unsure whether it was quite right so made a point of asking the staff what the returns policy was. Was confidently told that i could return it to any store so went for it and purchased it.

I didn’t end up wearing it, kept it beautifully wrapped up, had my receipt. Took it to the Wincherster store for a refund, for a very unapologetic member of staff to smugly tell me that you can only return Gunwharf purchases to Gunwharf!

Absolute farce. Didnt even try to help. You are the same shop-how ridiculous!

Poor customer service. Will not purchase from this store again. I would advise you steer clear of buying unless you are absolutely certain you want to keep your purchase. They are not at all flexible with returns.

Had a wonderful Personal Styling appointment with Julie at the Aberdeen store this week. The whole experience exceeded my expectations. Julie was so easy to chat to and knowledgeable about Mint Velvet products and helped me to identify a different look for myself. I was very much in need of some inspiration and Julie provided that exceptionally well. There was absolutely no pressure to purchase and I was able to try a number of different looks and colours and was able to order a couple of pieces not available un my size in store - these arrived very quickly. All in all I would absolutely recommend this experience and will definitely do it again

I feel part of the MV family again. The business that listens and values it's customers.

I visited the Harrogate branch today and WOW all staff were friendly, attentive and just amazing. Thank you Debbie and Co. X

Please pass my thanks on to the staff at the Bishop's Stortford store where I visited for a personal styling appointment. MV really have got this service right from the initial contact to discuss my preferences and style to the actual appointment. It was lovely to walk in and have clothes selected for me, (coffee provided) and the time the staff then spent with me was invaluable. I came out with some fabulous outfits (loving my first pair of barrel jeans) so looking forward to wearing all the items. This was my first personal styling session and I would definitely recommend this. I will also be back to this store.

When I asked the two young ladies at the desk for help choosing an outfit for a wedding abroad I was amazed at how kind they were and how helpful. Emma particularly went to a great deal of trouble to find suitable outfits for me and I was delighted with all I got. I could never have managed so well without her. She made the experience so pleasant and fun. Thank you.

Wanted to order boots which were not available online,from a store. Manchester St Anne's Sq didn't have them but gave me a list of stores which did. I phoned Morpeth store whose staff could not have been more helpful. Hats off to them for great customer service.

Over the past few days I have had a truly positive experience with the Mint Velvet customer service team in the UK and Mint Velvet Dundrum, Dublin and want to share it. I had a significant birthday last weekend and my husband bought me a leather mint velvet jacket that I had my eye on for ages. He purchased it in March as a surprise for my birthday in September. However when I opened it, I realized he not only was very well prepared for this birthday but also was very optimistic about his wife's size (bless him). Not expecting much due to the time that had passed, I contacted Mint Velvet UK Customer Service and spoke to a lovely lady named Sarah. Once I told her the story she was absolutely fabulous - understanding, kind and incredibly helpful. Rather than giving me a scripted answer or brushing me off, Sarah genuinely listened to my situation and promised to look into it. To my amazement she rang me back very soon after reaching out to Mint Velvet in Dundrum, Dublin and confirmed that she spoke to the manager Laura in Dundrum and that she had the size I wanted in stock and was happy to exchange once all in order (tags and packaging etc). I contacted Laura in Dundrum and she proved equally as helpful. I now have the jacket I love, a very happy husband and couldn't be more positive about my experience with this company. Huge thanks to both Sarah in the UK Customer Service team and Laura in Dundrum, Dublin. This has served to deepen my loyalty to the brand and I will be sure to share this experience.

A regular customer but the sizing and quality is hit and miss. Tried on several summer dresses and tops in my usual size and they were way too small, even going up to the biggest size. The quality of the linen this year is very poor. T.Shits - purchased 4 won't buy again, after one wash. they looked old. Sort your suppliers out, you had a reputation for quality but not anymore.

Booked personal shopping at Aberdeen store had a great experience from talking with them on phone prior to appointment to visiting the store .When I arrived was greeted with friendly staff outfits were waiting for me to try on also taken round store so I could pick out some clothes too . My stylist was Molly she was lovely and put me at ease as this for me was way out of my comfort zone was honest with me and glad to say got few lovely items I must add your under no pressure to make any purchase.
Highly recommend this
.

I have bought online from Mint Velvet for a number of years. They are always impeccable in their customer service, easily accessible, knowledgeable and helpful. I feel I can make purchases with total reassurance as every process with them to date has been well managed.

I visited the Islington store today - for the second time.
Firstly the displays look great - really well laid out and easy to see.
But most importantly is Isabella who is outstanding! I guess she leads the team ...
She's friendly - welcoming - helpful - knowledgeable and has a super way with her approach - and not too pushy but offers advice.
Other retailers out there take note: and if I were you I'd be sending in secret shoppers to find out what they're doing so right - and most of you are doing so wrong!
See you again Isabella - and thank you.
Best wishes Judi

Enjoyed a wonderful welcome, coffee and advice from Sarah today. She gave me lots of inspiring ideas which were gladly received. Had fun trying on the many outfits, that she took time to source for me.

Unfortunately the clothes I ordered didn’t look right on me so with regret I had to return them. I am appalled at the amount of time it takes for a refund to be cleared. I have contacted my own bank who inform me they are waiting for Mint Velvets bank to clear the fund. At £154.00 this is a good amount of money for Mint Velvet to have in their bank. I feel this is effectively a scam, they keep the money from the returns to gain further interest. It’s now been nearly 10 days so I’m still waiting for the money to be realised. Never going to buy from them again!! I do not experience theses delays with any other company!,

Had a brilliant experience with Mint Velvet customer service. My parcel was supposed to be delivered by Evri who I avoid if at all possible, but true to form they returned my parcel to Mint Velvet before delivering it so I called Mint Velvet. A replacement was sent out there and then with 24 hour delivery via Royal Mail and it arrived the next day despite it being a Sunday. Very happy

Very disappointed. I used to love mint velvet & always asked for vouchers for my birthday. the clothes used to be made of quality fabric & in viable countries.
sadly the quality

ordered the zebra print blouse £99 made in china & polyester fabric shocking value for money I can probably buy for cheaper in Tesco or primark & that would be an insult to Tesco & primark.

The lip print shirt felt a little bit more quality but not worth £89 made in China & polyester

What is going on Mint Velvet? sadly i wont buy rubbish any more.