Mint Velvet Avis 691

Full stars for Mint Velvet customer service, I had an excellent experience on a query with the lovely Devina who was super helpful 😄

A superb customer care service from the Mint Velvet team, especially Jodie. I was treated courteously and my issue dealt with promptly and efficiently. Couldn’t have asked for a greater service. Thankyou so much.

Zapłaciłam za top 670 zl. Dokonałam zwrotu jednej z kilku rzeczy, potrącono mi za przesyłkę przy zwrocie
pieniedzy, ale zwrócono mi nieacłe 370 zł, zamiast 670 - koszt przesyłki.

I visited Mint Velvet Aberdeen today for a personal styling appointment.
I was introduced to Molly who was friendly, professional and genuinely committed to making sure my experience was enjoyable.
I’m delighted to say I purchased a dress for a summer wedding which I wouldn’t have tried on if Molly hadn’t suggested it .
I haven’t had the level of service I received today in Aberdeen in a long time sadly.
Thankyou so much Molly , you made my day .
I will be back
Linda

Fantastic customer service at Mint Velvet. Devina was prompt in replying, incredibly courteous and resolved my issue in no time at all. Faultless service…if only all customer service was as brilliant. Definitely makes you feel good about Mint Velvet.

Gemma, the Mint Velvet advisor was very calm when I rang to say that my parcel had arrived empty, she promptly told me not to worry & that she would investigate. & that is what she did, she also sent out a replacement order for next day delivery, which was excellent service.

I had such a great experience with Mint Velvet’s customer service. Sophie was absolutely fantastic—so kind, helpful, and professional. She helped me with my trench coat, and everything was handled quickly and smoothly. It’s rare to come across such thoughtful support. Thank you, Sophie! I love my trench and will definitely be shopping with Mint Velvet again.

The Mint Velvet customer service is top notch. They were courteous, prompt and effective. WOW! You just don't get this level of service much any more. They helped with an exchange and manually applied the previously used 10% promotional discount, graciously. I'm impressed! Kudos

I wanted to share how impressed I was with the customer service at Mint Velvet. From start to finish, the team was incredibly helpful, professional, and genuinely committed to making sure my experience was smooth and enjoyable. It’s rare these days to come across such attentive and friendly support, and it truly made a difference. I’ll definitely be shopping with you again

Just a quick note to say I’m been really impressed with MV’s customer service over the past few days, I was looking for a bracelet that was out of stock online so I contacted customer services on email and Elise was so helpful and sent me a list of shops were it was in stock. The 2 ladies I spoke to at your Windsor and Farnham stores were very helpful when I rang them and I now have a bracelet being delivered to me from Farnham, likely arriving tomorrow - I’m so pleased!

Thank you very much!

One of my favourite if the favourite clothing brand. A bit pricy but the clothes quality is excellent, styles very classic so I can wear them in different season and the customer service is great.
Sending orders so quick and if you dont like it the refund is processed almost the day after they received it back in their warehouse. Sadly some items are so popular that they disappear instantly.

I had an issue with the delivery via Evri. Jodie and Lillie were extremely helping in trying to get answers from Evri. A replacement order was sent to me due to the ongoing issues with Evri which was appreciated.
The quality of my order was excellent as ever.
Thank you.

The clothes are always top quality and they even cater for the taller lady. Delivery is amazingly quick and presented so nicely

There was an issue with an online order I made and it was dealt with immediately and professionally. Apart from their gorgeous clothes, I will continue to shop with mint velvet because they look after their customers

Mint Velvet has lovely clothes, good promotions, and excellent customer service. Jodie helped with an issue the whole way through! Absolute asset to the team!

Thank you Niamh in customer service for going above and beyond! It’s customer service like this that makes you want to return. Also your staff in the Manchester store are really friendly and helpful too. Huge thanks Mint Velvet and Niamh!

Mint Velvet clothes are fabulous, ordered on line for next day delivery DPD excellent next day delivery. Evri 2 days despite paying for next day and the package was squashed and left on the step with no ring on the bell.
Mint Velvet use DPD in future for a good service

My package was obviously damaged by the shipper and reboxed in route. That said, a jacket was severely damaged when received. I contacted Rebekka in Customer Service and they took immediate action. I received a replacement jacket in just a few days, my shipping costs were waived and the return label was expedited. I could not have been more pleased with the service I received.

Bag I ordered was delivered quickly but the quality was poor so I returned it. Return costs from outside the UK are €12 which is very high and frustrating considering that it’s not at all obvious this is a UK shop. I’m sure it says the return costs somewhere in the T&C but this isn’t a good experience. Won’t order from here again.

Bought a Mint Velvet top from Mint Velvet via Instagram. It finally arrived after 3 weeks as it had been shipped from China rather than UK. This was not made clear at time of purchase . It was described as beige - it is a pinky peach colour. It has no Mint Velvet clothing label - I don't think it is Mint Velvet merchandise. The quality is awful, and nothing like other Mint Velvet tops that I already have. As soon as it was finally delivered I asked for refund information and was offered 15 per cent refund if I keep the item - which is supposed to be alternative to paying £30 to return it to China. I complained and now have been offered 35 per cent refund to keep it. Or pay £30 to send back to China for full refund. I would describe this situation and response as totally outrageous. All correspondence regarding this order has seemed to have been handled in the UK including my complaint. Can't believe the return address is to a random individual's address in China!! Sort it out Mint Velvet - I think a full refund without extortionate postage fees is the least you can do.