Mint Velvet Avis 691

Had a fab experience today at the Truro store. I booked an appointment for personal styling with a couple of events in the calendar I was a bit stuck with what I wanted.
On entering Tan looked after us making me feel so comfortable , we had discussed my needs by phone and the team had ordered in a selection to try. I am delighted with my purchases and really can’t thank the team enough , highly recommend this experience if you need a little help

Excellent customer service - I discovered the store a couple of months ago in Islington, it is by far the best customer experience out of all fashion stores located on Upper Street. The staff is always very welcoming and engaging, they make the effort to connect with each guest without imposing themselves! The same applies to their online store, I ordered few items three weeks ago, wishing to return two but had passed the refund policy by a few days / I spoke to a lovely lady named Josy this afternoon, I explained that I was travelling and she immediately extended my return period by few more days. I am truly amazed by the quality of the service delivered across their business!

Returning something is a disaster. They won't provide you with a return label and you have to pay €12 to return one item! This is absolutely absurdly priced. And you have to go through the hassle of finding a printer to return you package and pay a fortune for it. Never again.

Sophie looked after me today. I discovered that the lovely trousers I ordered to be delivered to store were in the right packaging but the wrong actual size. I rang at 5.20 on Saturday ten minutes before her shift finished but nothing was too much trouble and Sophie took the issue away to talk with colleagues in warehousing etc to resolve . She phoned me back today Monday to tell me the correct size was on its way to store would be there on Tuesday and I could exchange in store. This streamlined the whole issue and gave me my preferred solution. Sophie you are efficient friendly empathetic and a credit to Mint Velvet.

I wore the cream snake skin blouse once and a seam by the collar bone ripped so I mentioned it to customer services. Not only did they refund me, they found a replacement one in the sale which was perfect and gave me an extra 10% discount on the sale price. Very happy as the blouse is fab! Thank you Mint Velvet

Hi, I want to make a complaint re making returns in stores. Your website states I could have made a return in the Fenwick, Brent Cross store, however after driving all the way there and queuing, I was told I couldn't make a return there and would instead have to return via the Post Office. Either the website needs updating or more needs to be done in stores for customers to be able to make returns there.

I absolutely adore mint velvet and almost everything in my wardrobe is from mint velvet. I am well known in my local boutiques, Bath and Cardiff but I also buy mint velvet from John Lewis, online and second hand from vinted. However, recently I have noticed a real decline in the quality of the clothes. At Christmas I purchased a pair of gorgeous studded boots but inside the boot there is no comfort to the sole and you can really feel the join between the sole and the heel. It is so raw, it actually feels like it could snap as you walk. I bought a pair of flared jeans only a few weeks ago. The size 12 was too big for me so I purchased the size 10 as well as I liked them so much but these are too small! How can there be such a discrepancy between 2 sizes? Finally, I purchased a pair of wide leg jeans in Cardiff boutique 2 weeks ago, new season stock, the pocket on one side is too shallow and the lining keeps poking out as you wear them. The hem on one leg also keeps turning up and will not lie flat, the other side is fine! Your prices have increased massively recently but the quality just isn't there any more. I'm so disappointed, it's the only brand I like.

Love the Ilkley store - staff always super helpful.

I received a jacket with some faults and reported this to Sophie in customer care. Once I had provided her with photographs of the fault she arranged for return of the jacket. She then sourced me a replacement jacket from a store. Furthermore Sophie followed the return of the jacket and ensured the replacement was sent promptly

Thurs, 27 March 2025.
Hello,
Mint velvet’s GEMMA N.looked after my issue today.
GEMMA N was most obliging, professional and exercised patience throughout.
I would request that Management, after receiving this feedback, will recognise and reward GEMMA N.in accordance with company policy, for her outstanding representation of Mint Velvet.
Thank you,GEMMA N.
Suzanne S.

I just wanted to say what a lovely experience I had in your Aberdeen Union Square store. Judith was an absolute pleasure. So helpful in finding sale / out of stock items at your Glasgow store (and they and online were out of a medium and a 14 size) and just amazing customer service re the purchases I did make in store. I think it's really important that good sales persons are acknowledged and rewarded by their Company as so many sales assistants can be pushy or unhelpful or uninterested in knowing their customers amd their requirements but Judith had the perfect balance. An absolute credit to herself and Mint Velvet stores. Made me think I would like to come back to Aberdeen if everyone is like her.

Top class customer service at the Glasgow store, Buchanan St. MOTB wedding outfit beautiful. Tracked down a birthday sweatshirt from another store for us. Couldn't have been more helpful.

I want to personally leave a review as in my opinion Mint Velvet is one of the very few retailers left that have fabulous customer service here in the UK. All of their staff that I have dealt with have been very polite and very helpful. Big shout out to Morgan who helped me source a Coat & Gillet from a store after Xmas (exceptional customer service), the Branch manager at York who again was very helpful to us before Xmas and to the lady (apologies didn’t take a name) who has just dealt with a return over the phone. Well done MV!!

Sophie at Mint Velvet was so kind and helpful, she has followed up with emails checking on the delivery of my order. Sophie is an asset to Mint Velvet customer service team.

Beautiful dress. Very good quality. Jodie was just amazing, professional but friendly and helpful. I can’t thank her enough.

I had a personal stylist appointment in the Edinburgh store today - I cannot sing the praises of Leah the stylist any higher!
She listened to what I was looking for, picking out pieces that I loved but also pushing me to go outside my comfort zone, all with out the feeling she was trying to sell me things.

I bought a Cream Western print shirt, price £89.00 looks very pretty, the most appalling quality of material, I have worn it once all creased, looked awful.
Come on Mint Velvet the prices you charge the quality should be tip top, the value was more £30.00.
I was even more disappointed to see its reduced to £52.00. I would not reccomend the purchase of this garment

Great service every time from Mint Velvet! Jodie was brilliant, so helpful and kind! She went above and beyond to assist me!
Suffice to say, Mint Velvet is the Best British brand outhere!! Highly recommended! Xx

I recently had the pleasure of working with Leah , and I cannot recommend her highly enough! From the moment we connected, it was clear that she truly understands the art of shopping and the importance of personal style.

Leah took the time to understand my preferences, lifestyle, and budget. The personalised approach made all the difference; I felt like I was shopping with a knowledgeable friend rather than just a service provider. She curated an incredible selection of clothing and accessories that perfectly suited my taste and body type, introducing me to pieces I would never have picked for myself but absolutely loved.

What stood out the most was her by attention to detail. She not only selected items that flattered me but also provided styling tips that helped me envision how to wear everything. The entire experience was seamless and enjoyable, turning what can often be a stressful task into a fun adventure.

The follow-up was exceptional as well. Leah checked in after our shopping session to see how I was enjoying my new wardrobe, which showed her commitment to customer satisfaction.

If you're considering a personal shopper, look no further than Leah. She have transformed my wardrobe and boosted my confidence, and I'm already looking forward to our next shopping session!