-MH- 

Réponse : -MH-

ll y a 2 jours

We're thrilled that you had a great experience with us. Your feedback is important to us, and we're glad to know that it exceeded your expectations. If there's anything more we can do, just let us know. Thank you for your support!

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ll y a 5 jours

Thank you for your wonderful review! It's great to hear that our product met your expectations. We value your feedback and will continue to strive for excellence. Looking forward to your next visit!

Réponse : -MH-

24 mars 2026

We are truly delighted to receive your positive feedback! It's wonderful to know that you appreciate the quality of our product and the effort we put into delivering it. Our team works hard every day to ensure that our customers receive the best products and services, and your review has definitely made our day. We hope to continue exceeding your expectations in the future. Thank you once again for choosing us, and we look forward to seeing you again soon.

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31 janv. 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future!

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20 janv. 2026

Merci beaucoup for your kind words! We are thrilled to know you had a perfect experience with us. Your satisfaction is our greatest reward, and we hope to welcome you back again soon!

Réponse : -MH-

14 janv. 2026

Hi Marijana, thank you for taking the time to share your feedback with us. Our top priority is always to meet our customers’ needs through both our products and services. We’re truly sorry to hear that your experience didn’t fully meet your expectations.

At the same time, our size guide is being reviewed and refined to better reflect how our products fit. Your feedback is extremely valuable to us and plays an important role in helping us continue to improve.

To help us better understand your situation and assist you as efficiently as possible, could you please share your order number with us here? This will allow our team to review your case in more detail and provide more accurate support. Thank you very much for your patience and understanding.

Réponse : -MH-

5 nov. 2025

Hi Stéphane, we're so glad to hear that you're enjoying your purchase. Your support means the world to us. If you have any more suggestions or need assistance in the future, please don't hesitate to reach out. Cheers!

Réponse : -MH-

4 oct. 2025

Hi Loriane, thank you for your feedback — we truly value every comment and take it seriously. We're very sorry to hear that your experience didn’t meet your expectations.

Our customer-service team has confirmed that your order has been canceled. We’re sorry the refund is taking a few extra days to process; we’ve already alerted the relevant department and they’re prioritizing it. You should see the money back in your account within the next 2–3 business days.

If you have any questions or need further assistance, please feel free to contact our customer service team — they are more than happy to help. We also kindly remind you that leaving a negative review is not the most effective way to resolve the issue. Direct communication allows us to better support you.

Thank you for your understanding and cooperation!

Réponse : -MH-

8 août 2025

Hi Hellène, we’re truly sorry to hear that our product did not meet your expectations. We completely understand that preferences and standards can vary from person to person, and we genuinely respect your point of view.

That being said, we would like to clarify that all of our products undergo rigorous, multi-step quality control processes before reaching our customers. We take great pride in the craftsmanship, design, and value of everything we offer.

Regarding our return and exchange policies, they are clearly outlined in the "Returns & Exchanges" section of our website. If a customer’s request falls within those guidelines, we are always happy to assist with a return or exchange. If a request does not meet the outlined conditions, we still do our best to explore a fair and reasonable solution, while remaining consistent with our established procedures. Therefore, we must firmly clarify that we are absolutely not a scam. We operate with integrity and in full compliance with consumer protection standards. Our store policies, including those related to orders, returns, and customer support, are clearly stated and designed to safeguard the rights of our customers.

Should you have any further questions, we encourage you to reach out to our team directly — leaving a negative review alone may not lead to a resolution.

Thank you for your understanding.

Réponse : -MH-

5 juil. 2025

Hi Jacques, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations. Providing a comfortable and satisfying shopping experience is one of our top priorities.

We completely understand that preferences and standards can vary from person to person, and we respect your perspective. However, we would like to clarify that all of our products go through multiple layers of quality control before reaching our customers. We take great pride in the craftsmanship and value of what we offer.

We also understand your disappointment regarding our return and exchange policy. However, our policy is clearly stated on our website. If your order meets the return or refund criteria, we are more than willing to process it accordingly.

If you have any further questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. Leaving negative reviews everywhere may not be the most effective way to address the problem. Thank you.

Réponse : -MH-

30 juin 2025

Hi Sabine, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations. We understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

We’re very sorry for any inconvenience caused by the delay in our response. But please understand that we receive a high volume of both pre-sale and after-sale inquiries each day, and it's possible that your email was sent outside of our regular working hours, which may have affected our ability to reply promptly. According to our customer service team, a response has already been sent to your email. We kindly ask you to check your inbox (and spam/junk folder just in case). Thank you for your patience and understanding.

Réponse : -MH-

Actualisé le 25 juin 2025

Hi, thank you for sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. We’re actively reviewing our sizing guidelines to better reflect the fit of our items, and your input is invaluable in helping us improve. We also recognize that each one’s body shape is different, which can sometimes lead to slight variations in fit. This is why we recommend customers confirming sizing before making an order to ensure a smooth and satisfying experience.

What's more, we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. It is important to note that our products are nothing like those found on Chinese websites like Shein or Aliexpress. Our commitment to excellence ensures that the quality is absolutely worth the price you pay. If there’s anything more we can assist you with, please let us know.

We kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Réponse : -MH-

Actualisé le 16 juin 2025

Hi, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations. We understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

Regarding the refund, we understand your frustration. If customers’ concerns and requests are valid and align with our policy, then we can process a refund for them. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures.

Besides, our customer service team is committed to providing the best possible support to our customers. We carefully read and thoughtfully respond to every pre-sales inquiry and after-sales request that we receive via email. As for the issue you mentioned, it appears that there might have been a system error on our end, which prevented us from receiving your latest message. We take this matter very seriously and have already notified our customer service team. They will be reaching out to you shortly to address your concerns and provide the necessary assistance. We kindly ask for your patience as we work to resolve this issue as quickly as possible. Thank you for your understanding.

Réponse : -MH-

27 mai 2025

Hi Romain, thanks for sharing your feedback. Providing every customer with high-quality products and exceptional services has always been our primary goal. We are sorry to hear that your experience with us hasn't met your expectations. We strive to provide high-quality products and excellent customer service. It is important to note that our products are nothing like those found on Chinese website. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. We are absolutely confident in the quality of our products. Our commitment to excellence ensures that the quality is absolutely worth the price you pay. We are dedicated to making every one of their experiences with us as smooth and enjoyable as possible.

Regarding the refund policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. If there’s anything more we can assist you with, please let us know as we will continue to improve our products and services. Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Réponse : -MH-

8 mai 2025

Hi Nathalie, we are so happy to hear that you enjoyed your experience with us! Your positive review means a lot to us, and we're glad to know that you're satisfied with our product.

We hope you'll continue to choose us for your future needs, and we'll do our best to keep exceeding your expectations. Thank you once again for your kind words and support.

Réponse : -MH-

8 mai 2025

Hi, thank you for bringing these to our attention. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. Our customer service team is committed to providing the best possible support to our customers. We carefully read and thoughtfully respond to every pre-sales inquiry and after-sales request that we receive via email. However, it is not uncommon for us to encounter situations where our emails are returned by the system. This can happen for various reasons, such as the recipient's inbox being full or other technical issues on the recipient's end. We want to ensure that you are aware of this possibility so that you can check your email settings and make sure that our responses reach you without any issues. If you do not receive a reply from us within a reasonable time frame, please feel free to reach out to us again or check your spam folder.

And we have attempted to search for the order number you provided, but unfortunately, we were unable to locate it in our system. Could you please double-check the order number and provide us with the correct one? This will help us to assist you more efficiently. If you have any questions or concerns, please feel free to contact us again through our after-sales email address: hello@miss-rosier.com. Thank you for your understanding and cooperation. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services. Have a nice day.

Réponse : -MH-

7 mai 2025

Hi Agnès, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. We understand that sometimes the photos may not fully capture the true appearance of the products, and this can be due to factors such as the shooting location and lighting conditions. Currently, we are aware of this issue and are committed to making continuous improvements. Our goal is to ensure that the reference model photos we provide are as close to the actual products as possible. We will keep working on refining our photography techniques and settings to achieve this. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

What’s more, we would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read it carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. Your satisfaction is our top priority. If there’s anything more we can assist you with, please let us know. Thank you.

Réponse : -MH-

24 avr. 2025

Hi, we encourage genuine customers to contact us directly with any concerns so we can resolve them promptly. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue.

Our customer service team is committed to providing the best possible support to our customers. We carefully read and thoughtfully respond to every pre-sales inquiry and after-sales request that we receive via email. However, it is not uncommon for us to encounter situations where our emails are returned by the system. This can happen for various reasons, such as the recipient's inbox being full or other technical issues on the recipient's end. We want to ensure that you are aware of this possibility so that you can check your email settings and make sure that our responses reach you without any issues. If you do not receive a reply from us within a reasonable time frame, please feel free to reach out to us again or check your spam folder.

And we have attempted to search for the order number you provided, but unfortunately, we were unable to locate it in our system. Could you please double-check the order number and provide us with the correct one? This will help us to assist you more efficiently. If you have any questions or concerns, please feel free to contact us again through our after-sales email address: hello@miss-rosier.com. Thank you for your understanding and cooperation. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services.

Réponse : -MH-

18 avr. 2025

Hi Mr FRANCOIS HIRIBARNE, thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Réponse : -MH-

Actualisé le 3 avr. 2025

Hi Vonfile, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. Our after-sales team always handles and responds to our customers’ emails promptly. However, there are instances where the recipient's mailbox may be full, which could prevent them from receiving our emails in a timely manner. And we have attempted to search for the order number you provided, but unfortunately, we were unable to locate it in our system. Could you please double-check the order number and provide us with the correct one? This will help us to assist you more efficiently. If you have any questions or concerns, please feel free to contact us again through our after-sales email address: hello@miss-rosier.com. Thank you for your understanding and cooperation. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services. Have a nice day.