-MH- 

Réponse de -MH-

7 mai 2025

Hi Agnès, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. We understand that sometimes the photos may not fully capture the true appearance of the products, and this can be due to factors such as the shooting location and lighting conditions. Currently, we are aware of this issue and are committed to making continuous improvements. Our goal is to ensure that the reference model photos we provide are as close to the actual products as possible. We will keep working on refining our photography techniques and settings to achieve this. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

What’s more, we would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read it carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. Your satisfaction is our top priority. If there’s anything more we can assist you with, please let us know. Thank you.

Réponse de -MH-

24 avr. 2025

Hi, we encourage genuine customers to contact us directly with any concerns so we can resolve them promptly. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue.

Our customer service team is committed to providing the best possible support to our customers. We carefully read and thoughtfully respond to every pre-sales inquiry and after-sales request that we receive via email. However, it is not uncommon for us to encounter situations where our emails are returned by the system. This can happen for various reasons, such as the recipient's inbox being full or other technical issues on the recipient's end. We want to ensure that you are aware of this possibility so that you can check your email settings and make sure that our responses reach you without any issues. If you do not receive a reply from us within a reasonable time frame, please feel free to reach out to us again or check your spam folder.

And we have attempted to search for the order number you provided, but unfortunately, we were unable to locate it in our system. Could you please double-check the order number and provide us with the correct one? This will help us to assist you more efficiently. If you have any questions or concerns, please feel free to contact us again through our after-sales email address: hello@miss-rosier.com. Thank you for your understanding and cooperation. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services.

Réponse de -MH-

18 avr. 2025

Hi Mr FRANCOIS HIRIBARNE, thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Réponse de -MH-

Actualisé le 3 avr. 2025

Hi Vonfile, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. Our after-sales team always handles and responds to our customers’ emails promptly. However, there are instances where the recipient's mailbox may be full, which could prevent them from receiving our emails in a timely manner. And we have attempted to search for the order number you provided, but unfortunately, we were unable to locate it in our system. Could you please double-check the order number and provide us with the correct one? This will help us to assist you more efficiently. If you have any questions or concerns, please feel free to contact us again through our after-sales email address: hello@miss-rosier.com. Thank you for your understanding and cooperation. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services. Have a nice day.

Réponse de -MH-

24 mars 2025

Hi Frédérique, thanks for sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations. We strive to provide high-quality products and excellent customer service and we regret that you've encountered these issues. However, we would like to clarify that we are not seller from China. Our company is a British entity, and we are proud of our heritage and operations in the UK. And we understand that sometimes the photos may not fully capture the true appearance of the products, and this can be due to factors such as the shooting location and lighting conditions. Currently, we are aware of this issue and are committed to making continuous improvements. Our goal is to ensure that the reference model photos we provide are as close to the actual products as possible. We will keep working on refining our photography techniques and settings to achieve this. What’s more, we’re actively reviewing our sizing guidelines to better reflect the fit of our items, and your input is invaluable in helping us improve. But we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay. We will continue to improve our service quality and enhance our capabilities to better serve each of our customers. We are dedicated to making every one of their experiences with us as smooth and enjoyable as possible. If there’s anything more we can assist you with, please let us know. Thank you.

Réponse de -MH-

6 févr. 2025

Hi Marie, we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do.

Firstly, the pictures of our clothing are taken to reflect the true colors and details as closely as possible. While slight variations can occur due to screen differences, we ensure that our photos are accurate representations. Additionally, it has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. However, we understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. In the fashion industry, in particular, it's especially challenging to cater to everyone's tastes. We are committed to continuously improving the quality of our own products and services.

Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them.

Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Réponse de -MH-

Actualisé le 4 janv. 2025

Hi Elisabeth, your order has been successfully delivered within a few days following your review. Hope we can meet next time.