MLBshop.com Avis 

Compre, una camiseta de béisbol de 79 euros, cuando llegó era pequeña.La devolución me costo 14 euros ...y cuando reclame que no me habían devuelto el dinero.Cual es mi sorpresa que solo me devuelven 70 euros. Que no cuenten conmigo JAMAS.

Total scam. They charge you if you want to return their garbage items.

STOLE, & REFUSED to refund my purchase & then blamed me !!! I returned 2 hats, I ordered @ the same time. The hats were delivered @ different times. I retuned the hats in the same plastic bag, rather than 2 plastic bags. MLB customer service acknowledged both hats were received @ the warehouse but were unable to process both hats only 1 of them since I did not use 2 separate plastic bags. MLB customer service said there was NO supervisor I could speak with or file a complaint, since it was MY fault since I put both hats I ordered at the same time in the same plastic bag return.
She started laughing at me & said there was nothing she could do & no one there could help me. She said sorry she could not refund me my money even though I return the item. Now my 10 yr old son is out of his birthday money.

This place advertises as free returns but when you try and return your item they hit you with a $9.99 return fee. LOL this place is rediculous

If they ship your single order in multiple shipments (which you have no control over), be prepared to pay for a $10 label for each item you are shipping back that is not in the same shipment--no way to combine! No one on live chat. No one by phone. Not worth the headache. Returning everything in my entire order because the quality was SO bad, paper thin, sewn poorly, different armpit hole sizes, cheap print quality akin to home iron-on print. You couldn't be blamed for thinking you actually bought knockoff stuff from a scam website--nope, it's official! No wonder they don't let you leave reviews. I bought stuff from MLB Shop over the years and it was always hit and miss--especially the overpriced garbage they sell to women--but the quality was below rock bottom this time, and it was EVERYTHING. I will never buy from here again. Just absolute greed on behalf of MLB (no surprise).

These people charge premiums prices and cant get a simple order to you in less than 10 days. This is the 2nd and last time I am ordering from these clowns.

DO NOT PURCHASE FROM THIS COMPANY! I called to exchange an item that was ridiculously small for the size it stated (I ordered a 1X to be oversized and it was anything but). They sent me a return label right away, but never said over the phone that they “charge for returns.” After arguing with the live chat assistant, they issued me a refund. They tried to steal $17 from me for returning an item claiming it was to cover shipping? I wish I didn’t re-order the same item and put more money in their pocket. Do not recommend. The company should change this policy.

Do not order from MLB shop period. They are horrible and should be shut down. Tried to do a veteran discount. It didn’t show up. Added handling fees and other fees. Took my money off my credit card immediately and when I canceled its 7-10 days for the refund to get back to my credit card. Don’t order anything from them.

Matthew addressed this issue I had immediately and to my full satisfaction. He communicated with me throughout the process and demonstrated excellent customer service skills.

I have tried to purchase from this group three times. First stated in stock, once purchased the send email 4 days later would be delivered in 2 months. Second purchase attempt they never shipped. Regina and no apologise. Third attempt said would ship next day. Label generated next day, shipper did not get item for 3 days. looks like shipped slow boat to china. Most likely will be 3 weeks to get. Also tried to cancel, can not ad shipped. From now on will make. The time going to the stadium to purchase

BUYER BEWARE- good selection of items but horrible customer service and return process. Tried to exchange an item because of size. Online chat process did not work. Phone IVR said it could handle it but did not respond to prompts about return. Just kept saying it would said link in message if I said yes. When I said no, it would start over. Finally got to a human. They do not exchanges items. You have to return it and reorder. They CHARGE YOU SHIPPING on both ends. I hope I can find an alternative site that has comparable products and better customer service.

Matthew immediately addressed my issue & saw to it that it was solved right away, much to my satisfaction. My initial panic dissolved when he assured me that the missing items would be delivered, which happened in less than a weeks time.

Cristin provided me with excellent customer service. From the moment first called customer support, Cristin was attentive and loyal to my as a customer. When I called back a week later, Cristin was quick to get transferred into the call and give me an update. Cristin is unusually dedicated, fantastic, and helpful.

It's ridiculous that they don't do simple exchanges. I bought a shirt (on sale) and it was too small. So now if I want one that fits I have to return the one that I have, minus the 9 bucks and then purchase a new one at regular price. I've purchase many items over the years and never had the need to return or exchange. I will NEVER buy from them again!

I bought a sweatshirt and I received a different one. I paid 69.99 for the sweatshirt. I returned it with free shipping but they reimbursed only 69.

Buyer beware!!! I needed to return an item that was too small . It was in pristine condition with tags still attached . They charge $9.99 to print a label with my printer & my ink. What a rip off.!! I would never recommend this company, nor would I ever shop this co again !!

Seriously? I have to pay $10 to use your return label? A label that I have to print with my own ink on my own printer? For a multi-billion dollar corporation that doesn't even let fans watch their local teams without paying for a service, that's nothing but pure, money-grubbing greed. All the while they're trying to figure out how to bring more fans to what used to be known as "America's sport" as less and less people are watching baseball every year. It's not hard to figure out MLB. Don't nickel and dime us. Just let us be fans of the game.

MLB shop is always quality. Cristan is awesome she put out so much effort to help me with my order. I use them all the time when shopping for mlb. Cristan was excellent helped so much.

Matthew (Fan Advocate at sportsmemorabilia.com) was amazing! I had ordered 2 items from Fanatics. Unfortunately 1 was wrong. Once I called Fanatics and was connected to Matthew, it was smooth. He asked me questions, got the correct proof from me, and quickly sent me the correct item via 2-day mail. He was great!

Matthew was great at handling my specialty service needs. Thank you!