MLBshop.com Avis 

I returned a gift and received an electronic gift card. I then purchased several items with the card. One of those items did not fit, requiring me to return another package, wait for a new electronic gift card, then reorder the correct size. Of course since I'm ordering less this second time around, I had to pay extra for shipping. They sent the wrong color. I called customer service and was told I would need to repeat the entire process again, return item, wait for gift card, and reorder (likely paying shipping again). If I just wanted the money back, then I would have to wait for the gift card, call some special department, and get money put back on both my husband's card and my own (since I had shelled out extra). They made a mistake and put the onus on me to fix it. Fanatics owned businesses are terrible in general, but this was an extra level of terrible

For the third year in a row, I ordered something which was either not delivered or had some bizarre issue. This time, several weeks after I placed an order, I received a notification that my return was processed. I don't know how that was possible when I never received it, and furthermore they didn't refund the full price. When I later called customer service they claimed it was still being shipped, giving me a shipping number an an estimated delivery date of ... a week ago. When I pressed them on this, they changed and said they had processed my return and no item was shipped (even with an active shipping order). I told them I never received it and never returned it. They couldn't explain other than had a record of "customer changed mind" - again, something I personally never communicated in any way at any time.

This raises serious concerns about the security and efficiency of system. Eventually they refunded the full amount

I placed an order for a customized Mets clock on November 30th, and I never received any indication when placing the order that it would not be ready in time for Christmas. Today when I went in to check the status of my order its says estimated arrival 26 December. The shipping option was 3-7 days not 26 days. The customer service said it was no way to expeditite delivery. So, now I have no Christmas gift for my boyfriend. They should have let me know there was no way I would receive this gift by Christmas when I placed the order. I am very upset and will never order from the MLB store again.

i ordered NY yankees jacket amazing product and delivered before date.Thank you ao much

Don’t buy. Had to to return hat as it was too small. Paid about $43. Since they charge you shipping, you’ll only get about half your money back. Should not cost $17 to return something. Only refunded about $23. You’re better off selling an item you don’t want online. You won’t get return customers with this business practice.

Matthew was amazing and had fulfilled the part of my order that has not been completed. I ordered a 2019 Cleveland All-Star MLB Baseball and it didn’t come with the case so I reached out to MLB and Matthew did an amazing job in getting the baseball case to me in a very short period of time. Matthew went above and beyond to make my experience super awesome!!

funktioniert einfach nicht! Ware nicht erhalten, obwohl am 31.oktober angegeben. ...keine Angaben , keine Kommunikation ..nichts! würde nie mehr bestellen!!! Werde es als Scam melden!!!

I’ve ordered twice, and it keeps automatically canceling the orders. I also called the phone number provided on the cancellation emails and it rings once and goes silent.

I am shocked that a company that does this much business is this bad. I ordered the METS tabletop air hockey game for my nephew’s 7th birthday at the end of August. I got an email saying shipping is delayed so I was bummed it wouldn’t get there in time (birthday was 8/24), but OK. SEVEN WEEKS later and NO updates I searched their site for a customer service number. (Good luck with that. ) When I finally got someone, obviously in India, after suffering through a horrible automated system, they told me the game was shipped 12 days ago and has been sitting for 9 days at a PHARMACY in Ho Ho Kus NJ for pick up. !!!! WHAT?!!!
Who does that?!! Now the recipient has to go there to pick it up. Why wasn’t it delivered?! (They blamed UPS.) Why didn’t you tell me?! Had I not called them, I guess it would never have been received. Customer service issued a “30% off your next order” coupon. That’s outrageous. Do they really think I would EVER order from them again? Stay away!!!!!!

The customer service that deals with the special sports memorabilia did a great job, sending me a new package after the post office stole mine (or, as the post office said, "disposed of it"). They expedited the processing and shipping and sent a replacement in time for my wife's birthday.

Their customer service is terrible! She wouldn't listen and kept interrupting me. Ordered 3 things, all shipped seperately with one being shipped to CVS for pick-up (?). 7-10 days for a refund for that item. We'll see what happens. Also ordered an X-large women's jersey and it must be child sizes because it WAS NOT a woman's size at all. I will NEVER be ordering anything from this company again!

Our baseball display case arrived damaged. Fortunately for me I was put in touch with MICHAEL. he explained how to describe the problem and send pictures. After I did this he told me not to send back the damaged case and a new one was coming.

Came today.

Michael did an excellent job that was way beyond my expectations. Thanks to him we remain very satisfied customers.

Stephen Seger

One shirt I ordered was great. Another shirt I ordered was so tight in the neck, I couldn’t get it over my kid’s head. The kicker is they are charging me shipping and tax to send the shirt back. In the end, I’ll only get about half my money back. Terrible way to do business.

Schlecht!!!
Ware am 6.Juni bestellt. Alle Artikel laut Shop innerhalb eines Tages verfügbar.
Lieferung wurde laut tracking auch 2 Wochen später noch nicht versendet, nur angekündigt. Keinerlei Kommunikation von Seiten des Shops.
Kontakt über Chat nicht hilfreich.
Nach 3 Wochen Rückerstattung ohne Vorabinfo oder Kommunikation.
Allerdings nicht der Gesamtbetrag, nur exklusive Zollkosten von 40 Euro.
ABSOLUT INKOMPENTE ABZOCKE!

Shakira was amazing and provided me with excellent customer service! She was extremely helpful and responsive.

Ladies tees are very poor quality. My tee was not attached at the seam. It had holes in the fabric after the first time worn. I purchased two of them and both were poor quality. Customer Service would not send me a return label or replace or give me a credit. They spoke very kindly when I talked to them and said they would and then they never did. After five attempts still no resolution.

I ordered two T-Shirts. Ordering process and delivery time was acceptable but the shirts were not made correctly. They feel almost as if they are on backwards but are not. They were obviously cut wrong. I notified them that their contract manufacture has a serious quality issue. They are being made in Nicaragua. I never received feedback. I would not recommend ordering from the MLB shop.

A total algorithmic scam! Over promise and under deliver is their specialty at mlbshop.com. while ordering hats that were extremely overpriced I was quoted three to seven days delivery then once I pressed enter for the sale the delivery date jumped to nearly 3 weeks!! Then when I complained to them they pretty much told me to f*** off! After about an hour-long chat with one of their associates they gave me a $5 off?? They will also try to compound any customer service issues by offering you 30% off your next order...if you are stupid enough to reorder from them again! Do yourself a favor and order 6 months in advance or just go to the store!

I received my order damaged but Matthew took care of it without an issue and they are sending me a replacement!! Great customer service.