MLBshop.com Avis 

Ordered a baseball cap which said 'Free Shipping', not the case, they then charged me $16 for shipping... ??? I then attempted to call them and cannot reach anyone, the automated service says the same thing over and over regardless of what button I press... wow. Then I try to speak to them via internet chat and it returns me a message every time I key something in, saying I have to type a 'name' that's 40 characters or less. Talk about the worst customer experience here. I've ended up paying $45 for a baseball cap... OUTRAGEOUS!!! Please avoid this company, the worst!!!

I ordered two women's shirts from MLBshop.com after the Braves won the Series. The first was a female large which was three sizes bigger in person. We wanted the shirt for a trip so I set up a return of the first one and ordered a women's small which was the exact same size as the large! Every measurement! When I asked to return the DEFECTIVE shirts that were not to the site's specifics, these clowns charged me $12 per shirt in return fees even though the shirts were defective. Do yourself a favor and by knock off merchandise, it will fit better and save you from dealing with this pathetic vendor.

ACHTUNG ABZOCKE!!!!! Finger weg!!! Bestellung war am 25.12.21, Lieferung nie angekommen! Zahlreiche Kontaktaufnahmen mit dem Customer Service vergebens. Keine Ware + Geld ist auch weg. Nie wieder! Eine absolute FRECHHEIT.

Cristin @ MLBShop was by far the best Customer Service Representative I have ever dealt with. Her patience, thorough understanding of the subject matter and dedication to providing outstanding customer service was the best I have ever encountered. She was 100% solutions driven and super responsive.

She truly embodied the importance of what post-sale service is supposed to be.

Because of her my wife and I will be MLBShop customers for life.

Be very careful when you go through the ordering process at MLBshop.com. Starting with the very first screen they will tell you that you are getting free shipping with your purchase and continue to display that on every subsequent screen. On the next to the last screen there is a box that you can click to display shipping options. If you assume you are getting free shipping and don't click it you will miss the fact that they have defaulted the order to 3-Day expedited shipping which costs $10. Also, when you get to the last screen you will get another surprise in the form of a $1.99 processing fee.

In my case I paced my order on a Thursday and recieved an email on Saturday that my order had shipped. When I called the next week to check on my order, the lady said the clock didn't start running for the 3-Day shipping until Tuesday. Really, you have to be kidding me. She said the shipment had until 8 PM Thursday to get here. It showed up at 11 AM Friday and they won't refund the shipping.

I will never do business with these guys again.

Finger weg ! Ware am 29.11.21 bestellt, Lieferung am 03.12.21 für den 17.12.21 mit Tracking Nummer avisiert. Bis heute 10.01.22 keine Ware erhalten, Tracking Nummer beim Logistiker unbekannt, zahlreiche Kontaktaufnahmen mit dem Customer Service unbeantwortet. Keine Ware + Geld weg. Habe nun PayPal Kundenschutz aktiviert. Nie wieder.

I was not happy that the package I ordered 6 weeks earlier arrived missing one of the items, but Matthew quickly took care of it and had my missing item shipped out quickly. I appreciate his courteous and timely response.

I had a package that never arrived and shakira worked to make it right. A couple of day after reaching out I had a replacement.

Package lost according to tracking information. Neither refunded nor resent. Zero help from customer service. Worst internet customer experience ever.

Cristin helped me with an order in a very timely manner!

I had an issue with a purchase. I called the same day I received the package. Doreen resolved the problem quickly and professionally. I really appreciated the great customer service.

Purchased a men's large which was sized more for a boy. Since we had the name put on the sweatshirt as a gift, the return process is tedious. Main complaint is there's no product feedback capability to see if how the other products are sized? Also no phone contact. Why would anyone but these products from MLB when other markets have provided these on-line tools to accommodate shoppers?

I’ll keep it short
-8 weeks for a shirt
-had to involve customer service twice
-only eventually shipped because I involved customer service
-first lady I spoke to did nothing
-second person I spoke to is the only reason I received an item, so they were great
-don’t think you can get a discount because of poor service best you’ll get is a refund and that’s hard to come by

I had an issue where I ordered two framed photos from the Braves winning the World Series. One, according to the website photo, looked like a team photo one might see in a yearbook. The other was a celebration photo from the moment they won and were celebrating on the field. I got the first one two days ago, the one that I thought would be the “yearbook” photo. But it was a celebration photo. I called three times to complain about this misleading product page, and to just see if I could cancel the actual celebration photo that was still processing. Each of those three times no one was of any help. The fourth time I called around 10pm, and a girl was really helpful, and let me know she was going to put in a ticket because my order was for an “authentic” item, and someone would contact me to assist me in canceling the item. This morning, Antonio emailed me, and was able to process the cancellation very quickly. Even though I am down one photo instead of two, the problem has been solved. Thanks Antonio, and rep who unfortunately I can’t remember her name!

Ordered a shirt and hat on November 3rd early am, and it is now November 8th 2 pm and have not heard a word. On line says it is still processing. It has been ample time to ship product. I do not recommend this place at all. Worse experience ever ordering on line.

MLB Shop is the absolute WORST online shop for many years running now. No commitment to ship seasonal gear, i.e. WS gear on sale right after ALCS over and you make some purchases? You’ll be lucky to see that gear before the WS ends and that’s if you pay $30 to overnight it with FedEx which they screw that up a lot of times too.

It’s just nightmarish dealing with their customer service which is FULLY useless,

Terrible terrible TERRIBLE experience

Do not purchase anything from this people. They are a total scam . Cheap fade shirts I could it got better at Walmart. I order 1XL and was send a XL I ask and because it saids the name of baseball player I'm not able to return this crap worthless ugly old looking shirt all faddening discolor and charge $40.00+ for this I can even wear

I received a damage baseball display case. Dealing with Tyler made it easy. All I had to do was take a picture of case and email it to him. I did not have to return the product. This was yesterday.
Today I received an email, giving me the tracking #. I could not believe it happened so fast.
Thank you Tyler.

I had a 2021 baseball card set that needed to be replaced. I called and worked with Tyler to rectify my issue. Tyler was extremely helpful and knowledgeable in helping me through this process. He kept me informed at every step in the process and was very helpful in guiding me through the the return and replacement process. I appreciated the fact that I could directly speak with him up front and work with him after the initial contact to help me with my issue. Thank you very much Tyler