Modernlivingdirect Avis 

119
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Honestly, so very impressed with Modern Living Direct. I didn’t pay for additional postage, and yet my delivery was here before lunch the next day (I ordered around 11am). The item was already discoun... Voir plus

Noté 5 sur 5 étoiles

I bought a built in Avellis gas cooker direct from Modern Living, Bradford. The reviews of the company were very good & reviews on the gas cooker were also very good which inspired me to order from t... Voir plus

Noté 5 sur 5 étoiles

Ordered from Modern Living Direct website, the experience was as if one had entered a real life showroom. Michael was courteous, answered my questions so an order could confidently be placed. When... Voir plus

Noté 1 sur 5 étoiles

We ordered a radiator along with valves. They only delivered the radiator and upon calling customer service to get them to send new radiator valves we were met with suspicion and adamancy that the val... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel de cuisine

Informations provenant de diverses sources externes

Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

119 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(119)

80 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

MISSING ITEM - BAD CUSTOMER SERVICE

We ordered a radiator along with valves. They only delivered the radiator and upon calling customer service to get them to send new radiator valves we were met with suspicion and adamancy that the valves were sent. WHY WOULD WE WANT EXTRA VALVES FOR NO REASON????? We had to push to either get them to send us more or refund us, and even on refunding they did not refund the full amount. I would avoid at all costs - if something goes wrong you are going to have to fight for things to be righted.

5 août 2026
Avis spontané
Logo de Modernlivingdirect

Réponse de Modernlivingdirect

We are sorry to hear that you were disappointed with how this was handled.

Your radiator and valves were delivered on 10 July, and the missing valves were reported to us on 5 August. When valves are supplied with a radiator, they are secured inside the radiator packaging before the parcel is resealed with brown tape. The delivery photograph shows this tape in place, which is why our team asked you to double-check in case the valves had been removed and placed elsewhere during the time since delivery.

This was not intended to suggest that you were being dishonest. We were simply trying to establish what may have happened, particularly as more than three weeks had passed since delivery.

Once you confirmed that the valves could not be located, we offered to send a replacement set on a next-day service. You declined this option and requested a refund instead, which we processed immediately.

The valves were listed at £29, but your order included a £10 promotional discount for purchasing them with the radiator. The amount you paid for the valves was therefore £19, and this was refunded in full.

Noté 5 sur 5 étoiles

Very speedy service kept me updated…

Very speedy service kept me updated from ordering to the delivery good price my item was securely packaged in recycling material and was exactly the same as the picture online it's all in and working well very pleased would use this company again everything went smoothly and efficiently

18 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I needed a kitchen sink ASAP

I needed a kitchen sink ASAP. They had the perfect one but I didnt know if their delivery would arrive on time, I asked in the online chat they have on the website and Craig answered quickly that if I were to order in the next 30 min he would personaly make sure it left that day so it would arrive the next day, wich it did. Very happy with the quality of product and very happy with the customer service. Will definitely be buying again.

23 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I purchased my double stainless steel…

I purchased my double stainless steel kitchen sink at a reasonable price. The product is brilliant, and I'm really happy with my purchase. The customer service was fantastic, helpful and knowledgeable. I would definitely recommend. Thank you!

12 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company at all costs

Avoid this company at all costs. They are quick to take your money but customer after care is horrendous. I got a wet room from Modern living and got some other things done to my house from them. My family members also got a wet room and kitchen who are also unhappy with them. My wet room started to leak after 4 months of being fitted because they use cheap builders. This company made me call them and beg them so many times to come out and fix the leak. The manager kept telling the builders to fix it the cheapest possible way. Which caused the leak to get worse and it destroyed my living room light which is underneath the wetroom. They took 8 months on a job that should have been done in 1 week. And someone they made me feel they were doing me a favour and that it’s all my fault. I
Have 2 special needs children one child spends time on the carpet so it’s important for me to keep it clean because of the never ending work it was making a lot of mess. And I had to wash my carpets 2 times. This whole situation caused me so much stress and anxiety and the manage wouldn’t replace my led light which because of him got destroyed in the first place. This company are so selfish and do not care what damage they cause. I will never go back to this company ever again.

8 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordered the 5 burner gas hob

Ordered the 5 burner gas hob. Quick delivery It arrived next day and was notified when it would be delivered.
Really happy with this it was the only I liked after searching online for hours.
Best bit is it has 2 wok burners really useful in Asian house.
Been using it for 2 months now really pleased.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Delivered on time

I used Modernlivingdirect to order parts for a new cooker. The website gave a great price, but didn't have them in stock for immediate delivery. However, I was able to confirm timescales using their online chat, ordering and delivery then went very smoothly. The wait for dispatch was at the lower end of what they had told me to expect, the parts then arrived quickly, were exactly what I had ordered. Good service.

28 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

High quality vinyl flooring at good price

I bought the Concrete Terrazzo Vinyl Click Flooring. It's just been fitted and looks great, much better than a more expensive vinyl floor of bought elsewhere. Quality and price both right, and shipping was quick and arrived on the date expected. Brilliant.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Very nice helpful people on the phone…

Very nice helpful people on the phone and extremely good speedy service.
Would recommend to others and definitely buy from again when I need anything. Go to company with very good service.

11 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend first time ordering…

Highly recommend first time ordering from this company and definitely won’t be my last customer service was brilliant I called with my measurements for flooring and the gentleman I spoke to was very helpful ( Michael I think his name was) I also didn’t need my order for 6 weeks which was no problem for them to hold I called when I was ready for flooring and the delivered fast and promptly really pleased 😊

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

It Was Awesome experience

It Was Awesome experience. I love product. I've bought a hob. And it's make my kichen more beautiful. I must say excellent customer service quick reply.

5 mai 2026
Avis spontané

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