Rubberduck Bathrooms Ltd Avis 

We're doing a full house renovation and have dealt with a large number of suppliers. We've used Rubber Duck before without a problem but this time their customer service was woeful to the extent that we won't be using them again.
We bought two identical bathroom taps for a twin sink. Both taps leaked from multiple points. I contacted them for replacements and attached photos of the leaks. Other than a "Sorry. I'll contact the manufacturer" we got nothing. After chasing it multiple times, a single new tap turned up which wasn't much use as both leaked. Several more chasing emails later, I requested a refund. Again, nothing beyond "Sorry. I'll contact the manufacturer and get back to you". I've been polite, and patient for more than a year now and, disappointingly, Rubber Duck have done nothing. I wouldn't use them again.

Perfect. Ordered the item came as expected

Communication could be unitive regarding delivery etc
Price was good products yet to be fitted
Overall satisfied with experience
Thank you

Very fast delivery over bank holiday Monday after being let down by another company were I waited 3weeks when cancelled and rubberduck came to the rescue

Price is good, and products were as described.
Tracking info could have been better as items arrived on different days.

All around would recommend.

Very good, prompt service. Thanks

Good materials at great prices delivery of wetwall took a little longer as I’m in Scotland but overall happy with the service I’ve already had another customer order their bathroom and will soon be ordering more.

You passed the 'Ronseal' test, i.e. you did what it said on the tin. Also provided a little helpful feedback via email.

Delivery driver very reluctant to put delivery in garage. Drive way delivery only.

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks, what more can you ask for? It was delivered undamaged by a lovely, friendly guy who had to navigate a tricky path in the dark. All in all an excellent experience and service. I can recommend.

Great company, fast delivery and resolve the problem quickly

Great service, fast delivery and very good communication. Thank you.

Generally very good with competitive prices.
Missing some adhesive but I am confident Rubberduck will quickly ship out the missing items .

Needed a specific toilet seat. These peeps had the correct one. Ordered it. Turned up and fitted all with in two days. Exactly what I needed a quick and efficient solution! Highly recommend

Seems to be of good quality, very fast delivery, surprised at cost of delivery which I felt was a little high!

Thank you Rubberduck Bathrooms for a really good experience doing business with you
Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress free
Delivered within 2 days. Called when on way and then the delivery man was fantastic. Very helpful bringing the extremely heavy slate shower tray to the house. All in all a great company to do business with and will definitely use again.
Thank you

Shocking service
I made a huge order. With this firm
Only half the order never turned up
Fitter had to cancel through this
Which was inconvenient for use and him
Phoned and promised a phone call Monday 9am
Never happened
It never happened because there where busy
So get more staff if you are a busy firm
It was never delivered from the company
Rubberduck buy from
But Rubberduck never chased this up

I would never buy again from Rubberduck
Be warned
There don’t care if it’ caused inconvenience to me or the fitter .
Then promised another delivery never turned up on the date promised .
I returned surplus supplies
I was charged £20 to pick it up
The fault of Rubberduck staff ordered to much .
Then I’m having to fight to get my refund
Still haven’t received my refund

Absolutely shocking firm
Please stay well clear

Delivery on time. Easy to fit. Looks great