Modern Rattan  Avis 

I have been waiting over 2 months for a delayed order.
I have emailed, left messages, tried the live chat and no response.
I’ve no idea where my order is or when I will receive.
Placed back in March and was meant to be delivered end of May.
So I can not comment on the item but the customer service so far is shocking

I ordered a side screen for 3m pergola twenty days ago it has not arrived ! I ring everyday never get an answer just message I have tried live chat every day since the ten day delivery widow closed never get to chat to anyone. Sent six emails ! You guessed it NO REPLY! WHEN I ORDERED IT SHOWED OVER 400 in stock. I go to my account then see unfulfilled. Where is my order !

If you’re thinking of ordering anything from Modern Rattan UK, think again. They must have the worse customer relations of anyone I’ve ever dealt with. They do not answer the phone, text messages or emails and their messagebot is not fit for purpose. We pre-ordered garden furniture in April and it’s still not been delivered half way through the Summer. Despite repeated attempted to find out what had happened to my order the company have been completely silent. Don’t be tempted by their discounted offers. What’s the point if it’s never delivered? A better alternative is Maze garden furniture. Same products but a legitimate company.

Avoid Avoid Avoid!!! Waited over 10 days for the delivery of a parasol, managed to get through to the ‘owner’ and the parasol was delivered shortly afterwards, happy days, until we used the parasol and realised the crank part was faulty, it does not open and keep straight, it keeps tilting, we can’t use it if there is a slight breeze as it keeps spinning round and looks like it’s going to break. I contacted the company again and eventually managed to get through to the same guy, who said he had another lady with the same issue, the pin is missing so he would contact maze for a solution, that was over 3 weeks ago, since then we have called many times, emailed many times and it’s radio silent! my husband went down to the address showing on the website as it’s local to us and it’s a chartered accountant who has never heard of the company! Please do not buy from this company, they clearly supply faulty goods and then avoid all communication! I believe this to be a one man band! Del boy springs to mind!!

Ordered and paid for garden furniture on 25/6. Delivery est was 5-10 days. I have not received anything and I cannot contact the company despite sending several emails, calling and attempting web chat. I am very worried that I have been scammed

We ordered an outdoor furniture set at the start of April and had to wait well over a month for delivery. This arrived with defects, dents in the metalwork and damaged paint. Modern Rattan organised for a replacement set, which was delivered a few weeks later with the similar defects.

We requested a full refund at the beginning of June and only one set was collected. Since then I have had no communication from Modern Rattan, they do not answer the phone, emails, webchat or Facebook messenger. I had to go to Maze trade sales and their courier didectly to organise collection of the outstanding set, and supply evidence to my bank for a credit charge back.

This whole process has been extremely stressful and I would advise against using this business if you are seeking a professional customer service.

I put a review on hear on the 7th June complaining about the lack of communication from customer services, the next day I received a telephone call apologizing and a £35 credit back to my account, which I have received, and was also assured I would be kept updated of my delivery which should have been 29th June NO delivery, I have contacted them a few times and eventually had an email on 10th July saying someone would be in touch, still waiting. I placed my order on 14th May. This company is a joke and I won't be using them again. Wendy

Wouldn’t even give them 1 star. Took my money and they went unresponsive to weeks of calls, voicemails, emails and web chat. DO NOT USE!!!!!!!!

If I could give 1 Star I would. Placed. Deposit for an item supposedly to arrive at their warehouse 15/06/26. No communication from them saying it would be delayed! Contacted saying it would be 16/07/26, but then immediately told it would be August. Informed them to cancel the order and issue a refund. Which they agreed to. 16/07/26 no refund received after 5 weeks of waiting. Tried calling several times, can never get to speak to a human, left messages, no reply! Sent email via their online contact, no reply!! Been on to their online line “Chat” which in its self is misleading, as you never get to “Chat” to whoever!!! Several times waited over 2 hours with no contact!!!! Beware if you purchase anything!!!!!

Pleasant experience. Nice lads that delivered

Have been waiting over two weeks for my item that was supposed to be 5 days, tried emailing, calling and chat but nothing..no response nothing shocking service!!

Avoid this company to save you hassle and money.What a joke this company is. Tried calling them,sent email, even used their chat service. DIDNT GET ONE REPLY BACK. Been waiting over 12 days for a product which their website shows 545 items in stock. How difficult is it to send a fabric cleaner product. Now trying to get a refund, but like others dont hold much hope for this. Will be seeking redress from my credit card co, and also getting in touch with Trading Standards Team for the Sutton Coldfield area.

Shocking customer service! Item estimated 5-10 days delivery, but took much longer. When item finally did arrive it was damaged, sent photos and video of damage via email straight away, followed it up with further emails and answer phone messages.....still no repsonse from company! Avoid this seller

Place order in March, chased many times by phone and email. A total lack of response and still no delivery in July.

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without significant emails (which were left unanswered) by me and constant chasing via the website chatbot finally resulted in a delivery.
Product and price were fine but shocking customer service. I even received a "How did we do?" email a few days after delivery and despite leaving a negative reply and getting a message saying someone would be in touch.
Ive heard nothing.
Pretty shabby and probably wont use them again.

I couldn't be happier with my purchase from Modern Rattan.
I ordered the Maze Milan Daybed and, although I was initially a little nervous after reading some online reviews, my experience couldn't have been better. Communication throughout the process was excellent, with regular updates and a scheduled delivery date. The delivery arrived as promised, the daybed was very well packaged and it arrived in perfect condition. The quality of the Milan Daybed is outstanding and it has completely transformed my pergola. It is beautifully made, extremely comfortable and looks even better in person than it did in the photos. Overall, I had a fantastic experience from ordering through to delivery and I wouldn't hesitate to recommend Modern Rattan. Thank you for such excellent service!

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes were I required.
Quality of the materials is fantastic and an easy build and installation took approx 1.5hrs
Would highly recommend

Delivery was on time and delivery men friendly and helpful. Product as stated and looks to be good quality.

This company never answers phone or replies to emails . Had my money over 4 months delivery expected May now July . Don't fall for their adverts etc absolutely useless if no reply shortly will travel to showroom have it out with them

If I could give 0 stars I would. Been trying to get a refund or a replacement since October for a Maze Outdoor kitchen we bought mid July last year. Kitchen unit has warped and drawers/cupboards will not shut. Sporadic responses to my many emails promising part refund or replacement but still unresolved! Do not buy from this company! AVOID.