Modern Rattan  Avis 

This company never answers phone or replies to emails . Had my money over 4 months delivery expected May now July . Don't fall for their adverts etc absolutely useless if no reply shortly will travel to showroom have it out with them

If I could give 0 stars I would. Been trying to get a refund or a replacement since October for a Maze Outdoor kitchen we bought mid July last year. Kitchen unit has warped and drawers/cupboards will not shut. Sporadic responses to my many emails promising part refund or replacement but still unresolved! Do not buy from this company! AVOID.

Be careful ordering from here. Ive tried to order some rattan cleaning products and just short of 1 months no products insight, told 1st parcel has gone missing and then the 2nd time the tracking has not changed from awaiting parcel to be sent to them. They didnt reply to email and in the end i have to message them on Facebook. Ive given up and asked for a refund, but reading others reviews getting a refund can be a problem. Im just glad I didnt purchase a large expensive item. Maybe this is just a one off.

Great service and we are so pleased with our cantilever parasol. Fabulous quality and value for money.

The assembly instructions could be improved, but we got there in the end.

The delivery firm had the wrong house number on their paperwork, but luckily I was home to intercept them going to the wrong house.

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow aluminium! Tried finding out the real answer, but speaking to the man on the moon is easier!!

The delivery service was first class, the guys were polite and helpful. They had quite a walk, but no grumbles!! Communication was excellent. The product is also excellent, and great value.

Dishonest company who fail the reply to emails; fail to answer the phone. Do not send good s s when they issue a refund its fails as they don’t have the funds to return it. They clearly move money to another account, fraudsters.

I placed an order and paid on the 13th of May 2026. Modern Rattan quickly advised that they could no longer fulfil the order as the garden furniture was out of stock. They advised they would refund the money. A month later I am still waiting for my £950.00! I have phoned and E-mailed on multiple occasions and I have had no response at all! Avoid this company at all costs, as I have no goods, no communication and no refund!
Update: The "live chat" function has enabled me to make contact and Modern Rattan have advised they will re-process the refund.
UPDATE : STILL WAITING FOR THE ACTUAL REFUND TO HAPPEN, IT IS NOW 18TH OF JUNE!

Product was made well. Very sturdy. I was unsure of the product when ordering as it only had a drawn image. However, when it arrived it exceeded our expectations.

Ordered an item on a 5 to 10 day delivery. Heard nothing after 10 days, just initial email saying thanks for the order, also states any issues or concerns to contact them. No response from customer services and so had to go via paypal. Looks like reviews are based off of easy orders. Any issues and you get ignored. Not a sign of a reputable company. *Update* No delivery after 15 days and no updates despite a phone call a week ago from them suprised by the review. Awaiting a refund now from paypal and have ordered elsewhere.

Quality products delivered as expected.

Delivery efficient. Nice product and simple to construct with two people. Looks good.

Although very happy with the product, when ordering a Maze Bali 6 seater round table and chairs the packaging stated “Round 4 seater table”.
After a couple of chats, it was pointed out the tables for 4 seaters and 6 seaters are the same size, and only the number of chairs is different.
The packaging needs to be clearer or the website needs to clearly show the tables for 4 and 6 are the same table.

Everything was great. The set was fabulous really comfortable and great quality. The only negative is that Modern Rattan are not great communicators. Very difficult to get hold of and very few updates on progress. Otherwise a great experience

DO NOT BUY FROM THIS COMPANY !

Placed an order and same as other reviews it was either damaged or lost in transit . Called over a dozen times , left voicemails only spoke once . Numerous emails which have never been responded too. Have my money but 30 days later I still don’t have the goods .

I have reported these for fraud and contacted my bank to get a full refund .

DO NOT BE FOOLED BY CHEAP PRICING AS GOU WILL NOT GET THE GOODS AND YOU WILL NOT RECEIVE ANY COMMUNICATION

TERRIBLE COMPANY …… “AVOID”!!!

An initial bit of confusion at the start where we didn’t get any info about the order/delivery. I panicked that I’d been scammed but was actually reassured when the manager phoned out of hours to explain the mix up. Massive effort by the company to fulfil the order quickly and very pleased with final product.

Don’t be fooled by the cheaper prices. I placed an order on 23rd March with a 5 to 10 working day delivery timescale. I had no contact from the company after they took my £1200 payment until I contacted them multiple times after the 10 working days had expired. I have been told my order got damaged during transit but I have never even received an email to say it had been dispatched so I doubt this. They then gave me a £30 refund “ To get a takeaway to enjoy on the new sofa when it arrives!” When I rang on the 16th April I was told that they had dispatched a new order but could not give me a timescale at all for when it would be delivered. They wouldn’t even confirm that it would be in 5 to 10 working days as it still says in the website. I have lost total faith in the company so I asked for a full refund, which they did, minus the £30 they had already refunded! I have now bought the furniture for £200 more on Cox and Cox but the customer service and communication was worth every penny and a lot less stressful than dealing with Modern Rattan!

Brilliant company
Brilliant service
Highly recommend this company .
Excellent prices too

Ordered item on Line Dec 2nd had a order number , 10 days later nothing, don’t answer phone calls or emails, eventually so called live
chat said Courier lost item even though I was never advised item posted, I have asked for a refund, should I not receive it will contact my credit card company, Read other Reviews not the best .