I ordered the soho coffee table, it said on the site at the time that the product would be shipped in 3 days. I waited for a week, received an email saying product is backordered and it would take 6 w... Voir plus
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Well well, long story short: Purchased :coffee table Product is looking good, but not sturdy, got a damaged product though, it was not replaced.I am still waiting, May be I file a complaint w... Voir plus
We bought chairs that fell apart after about 6 months. They are poor quality. Rather than send a different style chair that appears to be sturdier (they cost less than our original purchase) they will... Voir plus
We purchased the triangle walnut coffee table and it is beautiful. We love how it adds to the mid-century modern look that we were going for. The order was processed promptly and the shipping was fast... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Modholic we’re committed to creating the most unique shopping experience possible. Our mission is to continue achieving complete customer satisfaction by providing affordable reproduction designs in high quality materials (leathers, fabric, metal, and wood) at fair prices. Our extensive selection and superior customer service coupled with the convenience of online shopping make it easier than ever before to find exactly what you want for your home and office.
Coordonnées de contact
170 Westfield Ave W, 07204, Roselle Park, Etats-Unis
- modholic.com
3,2
Moyen
215 avis
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This is my dream couch
This is my dream couch. The color is perfect and the seating is wide and deep. The pillows can be moved around for comfort and it is the feathers create the perfect feel! Many other couches on the market appear to be sufficient, but in actuality are hard and small. This couch is oversized and so comfortable. I am 100% thrilled and will be for years to come!
21 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Great product and delivery
Great product and delivery. Couldn’t be happier
22 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Really nice chairs!
I ordered these chairs because of how nice they look, I was pleasantly surprised that they are extremely comfortable! I ordered white, but found out it was back ordered, so I changed to gray and they look great!
23 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Wrong and misleading
3 weeks and still waiting for an in stock item . Called and emailed numerous times . I was promised that it’s shipping the next day, label created and shipping tracking number provided . 4 days later item has still not shipped .
Bad and deceiving customer service . It’s a shame
22 septembre 2022
Avis spontané
Réponse de Modholic
Hi,
We are grateful that you made your purchase with us. We are indeed very sorry that your order has been delayed beyond your expected arrival date, and that you feel you've been misled by the way the information about arrival dates has been given to you. Our intention is to always be transparent and to never mislead customers with inaccurate information by providing you with the best available information that we have. While we are always hopeful that orders will arrive close to the estimated date, we are, unfortunately, seeing heavy unexpected changes in arrival times that we wish we had more control over. The information that we receive from manufacturers and shipping companies changes often and we strive to do our best to keep you up to date with these changes.
There were several unexpected circumstances that impeded the delivery of the service on time. It has been passed to our service delivery team and one of the assigned coordinators will look into this for future improvements. We see that the order has been successfully delivered. If you would like any further assistance, please do reach out to us at cs@modholic.com so that we can look into it.
Regards,
Modholic Customer Grievance Redressal Team.
I absolutely love my new table!
I absolutely love my new table!! The glass is very thick, and the legs built well, solid. It has surpassed my expectations. Modholic kept me posted on the order and delivery. Would definitely recommend this company and this beautiful table!
21 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Loving my tulip table and chairs set
I've been dreaming of this set for years and am thrilled. I almost paid quite a bit more for these items from a company with not nearly as good reviews (take apart, add grease, what???) so I'm very happy I did some digging and found Modholic. The ratings were very encouraging and I can now affirm they are also accurate, these are great pieces.
After I placed my order I started worrying about how the marble top would fare in shipping, but you can totally relax, this thing was as secure as Fort Knox with inner and outer cardboard boxes, suspended within a wood frame, plus foam plus plastic wrap. The pedestal ships in a separate box as does the set of 2 chairs, and these were also well packed and arrived in perfect shape. The chairs are very comfortable and I already am in love with the vinyl as it will be easy to keep nice. Everything is very well made, nice heavy coat of enamel on the metal surfaces and the marble is gorgeous. The pieces are super easy to put together, and everything you need is in the box. One person can easily assemble the chairs alone in about 15 minutes, but you will need a helper to turn the table right side up and get the table top out of the crate, especially if you go for the marble option (impressively heavy and solid).
To indicate how much I liked these, I originally purchased just the set with 2 chairs and I liked the chairs so much I ordered 2 more! My kitchen (see picture) is very tiny in my mid-century modest home of under 1,000 square feet, but the sizing worked out perfect with the 32" top to allow four chairs, especially since the chairs are so easy to get in and out of since they rotate.
18 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
I adore that lovely chair
I adore that lovely chair. Also, customer service is extremely fast and friendly. However, the restocking took a long time, so I had to wait two months. but it is worthwhile. Thank you very much
31 août 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
If you are willing to wait a few months…
If you are willing to wait a few months and not get upset when customer service takes a lo g time to respond, you will L O V E this table (42”). This is the most beautiful table !!! I wish I could add a photo to show how gorgeous this table is!!!
6 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
So I ordered the Eiffel Table Set…
So I ordered the “Eiffel Table Set” with four chairs. I put in the order on the 30th and until now the 6th I have received no response from them. I currently have no dining table and I needed it fast. I saw the “ships the next day” and I thought cool I’ll get it in a week. After I ordered it about two days later I saw the only thing they did was create the label and nothing else. I have emailed them twice to please process a refund and to cancel my order as I no longer wanted it. They haven’t even shipped anything yet to this day. And I have received 0 absolutely 0 response from them. I called 8 times through their “customer service number”every day with only to receive a voicemail message from an automated voice “our call volume is really high right now please call back and try again later” which I’m sure it isn’t at all. Please do yourself a favor and go to Ashley furniture or buy something new in person at target or something this company is a scam and a Facade. Also don’t even try getting your money back or reaching out to them they won’t respond. Call your bank right away and file a dispute so you can receive your money back. Hope this helps someone.
6 septembre 2022
Avis spontané
Réponse de Modholic
Hi,
We are grateful that you made your purchase with us. We are indeed very sorry that your order has been delayed beyond your expected arrival date, and that you feel you've been misled by the way the information about arrival dates has been given to you. Our intention is to always be transparent and to never mislead customers with inaccurate information by providing you with the best available information that we have. While we are always hopeful that orders will arrive close to the estimated date, we are, unfortunately, seeing heavy unexpected changes in arrival times that we wish we had more control over. The information that we receive from manufacturers and shipping companies changes often and we strive to do our best to keep you up to date with these changes.
There were several unexpected circumstances that impeded the delivery of the service on time. We have tried our best to resolve this issue in your interest but could not reply to your emails on time due to high the volume of service requests. We see that the order has been successfully delivered.
We apologize for the lack of customer service you received, and your feedback has been shared with management to address internally. If you would like any further assistance, please do reach out to us at cs@modholic.com so that we can look into it.
Regards,
Modholic Customer Grievance Redressal Team.
Tulip Terrific
I have always wanted a Tulip dining table. This beautifully fits the bill, and the small size is perfect for my sunroom. The shipping process went smoothly, too. Kudos.
3 septembre 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
I owe a big apology to modholic
I owe a big apology. I ordered these 2 red tulip dining room chairs on July 24th with 3 day shipping and had given up hope about a week ago when I stopped hearing back from customer service and couldn't get through on the phone. I assumed they were a fraudulent website and said some mean things about them and shame on them etc etc etc. I ate major crow when I got home from work today and a giant box with 2 beautiful very easy to assemble chairs was waiting on my porch. Were they worth 260 dollars? Not if Phideas himself had chiseled them out of marble. Maybe like 150. But they are sturdy, and look great, and they are making me very happy right now and I take back what I said. Maybe this is part of their business strategy? Lol , get the customer so worked up and emotionally exhausted from the constant anticipation until they are dead inside , then surprise them with what they wanted. I would think twice about advertising "3 day shipping" *cough cough* July 24th - September 1 is a few more than 3 business days. But the item is as pictured and is good quality and they're comfy and sturdy and I'm very happy today.
2 septembre 2022
Avis spontané
Réponse de Modholic
Hi,
We are grateful that you made your purchase with us. We are indeed very sorry that your order has been delayed beyond your expected arrival date. Our intention is to always be transparent and to never mislead customers with inaccurate information by providing you with the best available information that we have, we strive to do our best to keep you up to date with these changes.
There were several unexpected circumstances that impeded the delivery of the service on time. We see that the order has been successfully delivered. If you would like any further assistance, please do reach out to us at cs@modholic.com so that we can look into it.
Regards,
Modholic Customer Grievance Redressal Team.
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
My June 24th order of tulip chairs…
My June 24th order of tulip chairs still has not arrived when I was already promised two separate shipping dates the most recent of which was August 16th. Are you shipping them via a one-gimp-leg camel down the entirety of the silk f*ing road? When I go to check on the status of my order , can someone tell me why my order number doesn't just load a nice easy to understand page detailing its status? It's SUPER SKETCHY to get a message that said "somebody will try to reach out with you about the status of your order within 24 hours." That 24 hours was up by the way a week ago Friday and haven't heard anything. I really am shocked by the reviewers that said anything showed up at all because I am full on about to just resign myself they're a scam that never intended to send anything. If you google their address it's a super shittaye apartment building in Brooklyn or Queens or someplace too. I want my $240 back..
25 août 2022
Avis spontané
Réponse de Modholic
Hi, we apologize for the difficulty you've had with your order. We definitely want to look into this further for you. If possible, please email cs@modholic.com and include your order number and email address used to place the order. Thank you.
Great fast easy delivery
Great fast easy delivery. Good well made chairs. Great price! Very pleased with our order. Would purchase from Modholic again.
22 août 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Absolutely Stunning!
Absolutely stunning piece of furniture, quality item, well crafted, genuine leather; and customer support is stellar…very responsive! And I received the item within just a few days from ordering it. My expectations were exceeded!
18 août 2022
Avis spontané
Réponse de Modholic
Thank you for shopping with us and thank you for your review. We're very happy to hear that you have found such great quality furniture with us. That is quite the compliment, and we're very pleased that you are so happy with us. We appreciate you, and we are looking forward to seeing you again. Please stop by and visit with us again soon!
Loserholics
Like everyone else here, I was fooled by the 5,000 5 star rating on their website. Ordered globe chair 3 months ago and it still hasn't shown up. Website says "ships in 24 hours". Each time I call customer service I let them know "ships in 24 hours" needs to be changed and they act like they will get right on it. It's more than misleading - it's a full on lie. I've left 2 negative reviews on their site and oddly enough, they do not show up.
4 août 2022
Avis spontané
Réponse de Modholic
Hi,
We are grateful that you made your purchase with us. We are indeed very sorry that your order has been delayed beyond your expected arrival date, and that you feel you've been misled by the way the information about arrival dates has been given to you. Our intention is to always be transparent and to never mislead customers with inaccurate information by providing you with the best available information that we have. While we are always hopeful that orders will arrive close to the estimated date, we are, unfortunately, seeing heavy unexpected changes in arrival times that we wish we had more control over. The information that we receive from manufacturers and shipping companies changes often and we strive to do our best to keep you up to date with these changes.
There were several unexpected circumstances that impeded the delivery of the service on time. We have tried our best to resolve this issue in your interest but could not reply to your emails on time due to high the volume of service requests. We see that the order has been successfully delivered.
We apologize for the lack of customer service you received, and your feedback has been shared with management to address internally. If you would like any further assistance, please do reach out to us at cs@modholic.com so that we can look into it.
Regards,
Modholic Customer Grievance Redressal Team.
Do not do business with this company
Do not do business with this company! We purchased their globe chair and it broke within 3 months of normal use. After sending a detailed email that included photos, I was eventually informed that they decided not to honor the warranty, which is stated on your website as follows:
“This manufacturer's guarantee covers all production defects or issues with materials or workmanship. If the product is used in the prescribed way and becomes damaged, you are covered. We cannot cover damage caused by misuse or accidents, your unpacking or reasonable wear and tear.”
They claimed that the chair was misused because someone must have “maneuvered” the chair. I then called to talk to a manager and was referred to “Mike.” Mike did not return my call for a week, so I made a follow up call a week later. I was on hold for about 25-30 minutes and was disconnected once. Once I made contact with Mike, he said the claims team evaluated the evidence and decided someone had “shifted their weight in the chair.” I asked him if shifting one’s weight in a chair constituted misuse, but he deflected the question. Before buying from Modholic, know that they do not stand behind their products and their customer service is awful. Their handling of the matter has been so egregious that I am filing a complaint with my state’s consumer protection board.
1 août 2022
Avis spontané
Réponse de Modholic
Hi,
We apologize for the disappointing experience you had. Please understand that it is not our intention to disappoint you. We have tried our best to resolve this issue in your interest, from the pictures you provided our manufacturer confirmed that the chair was damaged due to misuse and therefore a warranty claim was denied from their end.
We value our customer feedback and continue to work towards future improvements. We do apologize for any frustration this may have caused you and we appreciate your support as we continue to develop and improve our brand of products for our customers.
Regards,
Modholic Customer Grievance Redressal Team.
Don’t do it
Don’t do it. You buy something and it says it will ship in 2 to 3 days. Then the next day you get an email saying it will ship in 4 weeks. Then you email after 4 weeks and they tell you it will be another 4 weeks. Quick to take your money by lying about quick shipping when they know they don’t really have the product to send to you. Going to have to report fraud soon. This ‘business’ should be shut down. What a joke.
17 juillet 2022
Avis spontané
Réponse de Modholic
Hi, we apologize for the difficulty you've had with your order. We definitely want to look into this further for you. If possible, please email cs@modholic.com and include your order number and email address used to place the order. Thank you.
This company should not be allowed to trade
I wish I'd read these reviews before I bought chairs from them. This company is fraudulent. They did eventually send me 4 tulip chairs, but they ALL broke (with almost no usage) within weeks. When I asked for help fixing or replacing them, they forced me through a complicated process of ignoring, changing customer service reps, losing my details, ignoring again. And finally told me that too much time had elapsed to help me. I started the process within weeks and they made me wait until well over 2 years - at which time they gleefully announced that the time was too late. I feel like an idiot for going along with it all and for not reading these reviews beforehand. Do not touch this company. They shouldn't be allowed to do business
4 mai 2022
Avis spontané
Réponse de Modholic
Hi,
We apologize for the disappointing experience you had. Please understand that it is not our intention to disappoint you. We have worked with the manufacturer and have forwarded this case to resolve this issue, but the manufacturer has denied the warranty claim from their end.
If in case, you wish to reopen this case and work with us to resolve this issue. Please contact us at cs@modholic.com, we will be happy to look into this issue again.
We value our customer feedback and continue to work towards future improvements. We do apologize for any frustration this may have caused you and we appreciate your support as we continue to develop and improve our brand of products for our customers.
Regards,
Modholic Customer Grievance Redressal Team.
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