Monterrain Avis 

If I could give this place 0 stars I would. The quality of there clothes is shocking and the customer service is even worse . The only nice person I have spoke to in the 3 times I have contacted is a girl named sam she couldn't do enough to help me. The other 2 times I have spoken to people they have been so rude. I wouldnt order here again. If they had customer service people like sam it would help them alot

!!!Shocking customer service !!!!just keep coming back to me saying the same thing they want to see outer packaging, I ordered a jacket and a hoodie only the jacket came minus the hoodie cost of hoodie is £75 I have been emailing since the 24/12/24 with no joy so today I have raised dispute through my bank

Also issues with delivery - no update since 16/12 and need it. Chat doesn’t work, no reply to email, no phone number. Useless

I am extremely disappointed with Monterrain’s service. I placed an order on the 1st of December, totaling £112, and have yet to receive my parcel. This was meant to be a Christmas gift for my son, and now it’s looking unlikely it will arrive in time.

I’ve tried contacting the company multiple times via email, their online chat (which doesn’t work), and even sent a message on Facebook, but I’ve had absolutely no response. The complete lack of communication is unacceptable.

At this point, I just want my order or a refund. I would not recommend Monterrain to anyone based on this experience.

Order placed for a jacket 3 weeks ago still not received. This is a christmas present.
Original order was 'Lost in transit' a manual order was created but still not even the dispatch email received with only 6 delivery days left.

Will never order from these again

Ordered, got a delivery notification. NO DELEVERY. emailed 28/11.. EMAILED AGAIN, EMAILED AGAIN no reply !!! no order, had to replace for my son for his bday in the meantime elsewhere & I'm £75 down absolutely fuming.. disgusting service... they owe me money, will be taking further.

didn’t receive my order Evri left this in my garden when i got home my parcel wasn’t there
there refusing to help and and i still have to pay for items i didn’t receive
absolute joke

Had a problem sourcing a specific top in an xl/b. Tried everywhere but had no success. I emailed Monterrain direct and they came back to me within a couple of days, with a link where I could place an order. I went to the link, ordered what I required and have now received it. I'm thrilled.

Like the clothes but think twice before ordering from these. My coat arrived damaged with buttons off and a hole in - sent it back the day I recieved it they a acknowledge it’s been returned but not heard nothing in a month and owe over £100 I’ve emailed them twice, messaged them on social media no response at all they clearly don’t care.

Returned an item, tracked it & it arrived back but no refund, the email for customer service doesn’t work & live chat just disconnects!

Be aware!!!!!

About to contact my bank!

Returned 2 items and only received a refund for 1!

Love the range, The kids range is shocking, you wouldn't even fit a 10 year old into the XL they're tiny!!! the cost of having to pay for mens clothing for children!!! need to revise the sizing!

How can a jacket that was €135 go up in the space of 2 weeks ? Now €153 - absolute disgrace.

Great fit for the t shirts but labels peel off in just a couple of washes. This has happened on every single shirt.

OMG I have just received my order (Monterrain) through footasylum...what a disappointment, I ordered xl which was the correct size, on opening the size was more a medium..material very thin so grossly overpriced, I now have the nuisance of returning my order which was over £300 because the sizing is appalling and the quality is bad...NEVER AGAIN...DONT WASTE YOUR MONEY PEEPS

If you’re conscious about what you wear and expect to get your money worth then don’t buy these products, if you're rich and don’t have a problem replacing an item after a few washes then great, crack on.

After 2/3 washes the print starts to fade goes from nice and bright/shiny/white t dull faded and grey/brown after 5/6 the print starts to peal away so rather than a Monterrain Tshirt you end up with a Mont rain Tshirt. I’ve got every colour apart from the greens in the space dye and they’re all the same.

Can’t fault the fit and materials but the printed labels on the garment are 💩

Terrible company I ordered 2 items a track top and track bottoms they only sent one item and there is no phone number I chatted to Tyler online and very rude do not buy of this company this is my first order and very disappointed I'm going to have to find a way of getting my money back from this fraudulent company! I mean horrible customer services it's their fault not mine. I will return the one item sent and contact my bank to tell them and go from there. Avoid this company!

Item lost in post and sent another item labeled as a M fits like an Xl customer support is no use and they don’t seem to care about there customers

Decent quality clothes that are comfortable. Sizing a bit small compared to other brands - particularly on tops / windbreakers, which is a shame as I'm at the top end of their available sizing so some items aren't offered in a size that fits me. Pricing maybe a little high when items not in the sale.
In my most recent order, I included a couple of sizes and returned the smaller one after trying on.
Order was delivered promptly, even with the standard delivery option. Return was hassle free - it took perhaps around a week for the refund to be sent, but allowing a few days for the return delivery and perhaps another day or two for it to be approved once delivered it was fine and not long enough to cause me any worry. Refund was then received with no further action from me after posting it back.
Overall would order again - but would look through items in the sale before buying something at full price. Would be good if they were a little more generous in the sizing, or at least offered a couple more sizes up.

A SHAMBLES OF A COMPANY!!!!!
I only wish I could give less than one star.
The company and customer service is appalling I have never ever experienced anything like this in my life. Clothing items thrown together falling apart after one wash, lack of remorse or basic care for their customers.
I emailed one month ago a complaint along with images attached of the clothing items falling apart to the customer service team and guess what !!! no response (professional) . Today I spent over a hour on live chat to two different employees who both expressed 0 care in the world over €80 spent on clothing that can not be worn again....Look at the other reviews EVERYONE has experienced the same trouble with this LOUSY brand. BOYCOTT!!!