monumentgrills.com Avis 

I shopped around and looked at online reviews and watched YouTube videos on grills before I bought mine. I think I made a good choice. So far I love it. The only knock against it was that I ordered a cover with it and I had to contact them twice before I received it.

Grille assembly was straight forward but wish the Gauge of the material (thickness) was heavier as it would help stiffen it and last longer. LH Door had a dent from shipping but I left it as is not wanting to go through the claim process. My grille was the Natural Gas conversion model and I installed the supplied regulator and nozzles as instructed. There does not seem to be any adjustment in flame height or color turning the gas valve in the handle stem. Maximum grilling temperature with all four (4) burners in Max/High is only about 475 deg. So it does not clean well.

Everything arrived on time and in perfect condition. It was super easy to set up and only took about an hour. I've been using this grill every week, cooking pizzas, steaks, you name it! I love the little side sear zone for steaks and have been using the side burner to season my carbon steel and cast irons pans. Absolutely love my Monument Grill!

To date it is a 5 star. My grill arrived in great shape and I have had no issues. With that I have not had to use their customer service. My grill is the Monument Grills 4-Burner Propane Gas Grill in Blue with Clear View Lid, LED Controls, Side and Sear Burners. I use the sear burner for steaks and I believe it could be improved. I will update this review as my grill was purchase 5/7/24 so it’s only 3 months old. So far so good. The grill heats evenly and quickly.

Was sent a defective grill. 3 hrs to assemble and no spark. Called Tech Support and was asked if I had inserted the battery - duh yes! The TS diagnosed grill as having a bad igniter and that I needed to go to the web and fill out a warranty claim. Called Cust Serv and was told they could send out a igniter module. I questioned how difficult this would be to do as everything for the burner assembly is buried inside. They told me it was not to difficult and that they had a video they could send. I told them I didn't feel I should be in the grill repair business and wasn't confident I wanted to, or would be able to do the repair. The rep told me then I would have to return the grill. 2 hrs to disassemble and pack up later and a Cust Serv Mgr called. Told me he doubted it was the igniter module and that Tech Support "should" have initiated a video conference call. Well, they didn't. Now I'm told there will be a 20% restocking fee. Guess what, I will tell anyone asking about grills to stay away from Monument, and yes, they have lost a customer for good.

Purchased Natural Gas Grill through Amazon, put it together June 3rd, a NG jet for the side burner was supplied but nothing for the 4 burners for the actual BBQ. I emailed the company asking about this after back and forth for days and days they told me to contact Amazon. I emailed Monument through Amazon and within a few hours received my information. There is no reason the customer service person I was communicating with (Natalie H) could not answer the question-LAZY. FYI-for anyone who purchases a NG grill, the NG jets are behind the propane jets and you need to remove the propane jets with the tool provided to see the NG jets. This information is not in the instruction manual. Thus far I have used the grill 3 times and so far so good.

First off I would like to state Monuments Grills was contacted by phone about the problem we were having with our new Mesa 200S | Stainless Propane Gas Grill. No new part was sent although the grill is under warranty. They followed up with an email but never shipped the new regulator. When the grill was first received it arrived with a broken handle which was replaced. But the new grill has never worked correctly and they refused to post my review, so here I am posting the review.

I thought this would be the perfect compact grill for the two of us. The pictures looked good, but were deceiving. Another flimsy made in a China factory product. Arrived with unusable damaged handle for bottom front door. They sent me a new handle after I contacted them. The side panels to sit your food on are so flimsy and do not lock easily on this particular grill. We have to play with the side panels every time we use them. Very annoying! Have had a problem with trying to get the grill to heat above 300 degrees since it arrived. Have reset the regulator three times but still would not heat above 300 degrees. I have a lot of experience with grills. Last one lasted us 20 years and I should have kept it instead of downgrading to this mishap. Contacted customer service. I let them know the grill will not heat up over 300 degrees. Received an email response on May, 25, 2024 stating how I should "sit back and relax, your order will be there in no time! We’ve got some good news – we’ve labeled and shipped out your order! The shipping carrier and tracking number for your order is:... " They sent me an old tracking number for the handle which was delivered May 6, 2024!! They were contacted via email and ignored me. I tried calling again but when they answered suddenly they disconnected the call. Think twice before ordering this grill. I had to go purchase a new regulator myself because this company did not honor their warranty. I have had this grill a little over a month, it is suppose to be under warranty!!

UPDATE 6/23/2024
The fact that customer service from monument grills responded to my review and are fine with the fact I had to go purchase a new regulator because they could NOT be bothered to replace the part which is under warranty is shameful! They could not be bothered to send me the warranted part. Don't fall for their phony replies behind a keyboard! Please do yourself a favor and purchase a grill elsewhere.

This must be the true review of monument grills. They left me hanging with no lid replacement of a burner replacement. They have no response or follow up. This grill was used 5 or 6 times then burner did produce high flames.
They sent me new burner section. They did not care about how I would install it or whether the lid could be replaced. Burner came with no lid. So, I have a grill with no cover/lid. So much for having a BBQ. Bought out good reviews I believe.

I have a Monument 86030 wood pellet grill I been a temp sensor to fix ERR code I have tried multiple times to get this part to no avail then they tell me it’s not warranty because it was purchased through Amazon as a gift for Father’s Day by my children what does it take to get the part for my grill?

I bought the four burner black/stainless grill with side burner. My previous grill was a Weber spirit three burner which was fantastic. Needed to replace due to mouse family invasion. I like the monument grill style, looks, grease pan removal for cleaning is easy. The only thing about the grill are the burner valves are hard to adjust and have a dead spot when you're trying to turn it down to low which causes them to go out. Then you have to re-light to use on low. Side burner even on low is so high it will burn most anything. It's only good for boiling water. Instead of backlit knobs and USB port for barbecue light I wish they'd put the extra money into quality burner valves. When this barbecue dies it's back to a Weber.

I bought and assembled the Mesa 405BZ. It went relatively well. I had a few questions and it had a faulty (cheap looking Chinese) propane regulator (ended up using the regulator from our old rusted out grill). I called and emailed customer service several times. Never got any response. UPDATE: I don't know why but I tried the regulator that came with the grill again and a week later it worked! I don't know why it didn't work the first time. I kept disconnecting it and letting it reset several times and it would not work. Now it's working fine. Who knows?

Ordered and received a the new Pro series grill on April 26th took out of boxes in living room to find several damaged main Components of the grill. Although packaged very nicely, I do believe this had to been damaged prior going into the boxes or possibly being dropped several times while shipping. Called monument customer service. Representative called me back within an hour. Sent me a link to take pictures of all damaged parts. Sent several pictures with a video. Received an email back will take 48 to 72 hours. Also received Email one day later, asking to rate their customer service. Sent 2 more emails again on May 3rd still no response from monument, I have sent several emails back and only had one response saying they are busy and backed up. Spent $1060.96 on this grill and can’t even use it due to main lid being cracked, main fire box bent and dented, dings in both lower doors. Top right shelf surface dented. I’m not one to leave a negative review but I’m very very disappointed in the customer service/Monument grill company. I have a grill completely apart that I cannot even use. This was purchased due to my older monument grill of 8 plus years. Will say 1 positive review that my last monument Grill was fantastic and had many great memories with family and friends.

I have owned the 6-Burner Clearview model for ~2 years now. Great grill overall but I am having similar issues as some other Monument grill owners. I have had to replace the bottom tray, heat shields and one of the igniters. I ordered replacement parts and they were super easy to replace. I keep my grill covered and I try to make sure I let the grill air out after a heavy rain but things happen. Not a biggie but I would expect the bottom tray and heat shields to be a bit more durable. All in all, awesome grill and I am happy.

Very nice grill, have been using almost 3 years. I did have to replace the bottom tray, and the heat shields over the burners which burned out. Replacement parts were easy to locate and arrived quickly. My model does have the glass front which is difficult to keep clean, but the grill works well. I would buy again, but would like to see the bottom tray last a bit longer.

Who ever packs these grills does a fantastic job. I bought the four burner LP to Natural gas conversion model. Totally impressed with the way you adjust the gas after conversion. Before I purchased this grill Jose spent a considerable amount of time answering every question I had. Great videos and instructions very sturdy assembly. I am considering another one soon for another property. Love the knobs and the lites! very kool! Christened it with two porterhouse steaks that came out perfect Quality product for sure!

I've had my Monument grill for 7 years. We use it 5 days a week in the summer. It cooks evenly on all 4 burners. I just had two main burners wear out and because they have an 8 year warranty, they replaced all 4 at no charge.

I bought this grill form Monument website. Transaction was smooth and delivery was also quick. Now for the grill. I absolutely love it. I have had Weber grills for years and their quality isn't was it was.. As for Monument this grill screams quality. I really like the window. It let's you see what's going on without loosing heat. Overall this grill is fantastic and I will definitely be purchasing another one

although grill is decent, i keep getting unwanted emails from them and although i unsubscribed at least 3 times and wrote the company, i still keep getting unwanted emails and notices on facebook. this is ridiculous. they should be fined for disregarding requests to unsubscribe.

Impeccable! Highly recommand this brand! though is niche,but quality is good. And it also has good value for its price.

Getting this BBQ was a real treat for me, With no doubt this grill is a good-quality product on a budget.