Moochies Avis 

Update 16-10-2024 - returned the watch...

Bought the watch 2 days ago for my son. Since then we are unable to create an account, unable to activate the subscription, most important for my son, unable to use the watch at all in this case.

Trying to contact customer service, with 0 outcome. Chat is offline, mails are unanswered, so there is no way to get help from them.

I would like to get in contact as soon as possible. Let's see what this review does.

Location has never worked correctly on the watch, literally kilometres out. Also, Moochies cancelled their AU Telstra service in March this year, and never reconnected any service, yet have continued billing me each month (now October), despite my emailing to dispute the charges.
The only way to contact is via email, and responses are very slow (or never??)

Terrible product. Worked for less than a week and then both myself and my husband were both kicked out of the app and couldn't get back in so we couldn't contact our children and they couldn't contact us rendering the product unusuable. Tried to contact support six times over an 8 day period but never received a response. After no response received I have now returned this product and I'm now trying to cancel my subscription for the sim package but still not receiving a response. Avoid this product.

4 emails and no response!!!!! Have the watch 11 days and still not working, no customer support whatsoever, no phone number to contact directly….. I want to cancel my subscription, as paying for a product that does not work and a full refund……. WORST PRODUCT EVER, DO NOT BUY!!!!!

Junk doesn't work very often or well. Tracking puts kids 30 KMs away from where they are.
Very low volume can hardly hear the kids talk on it.
Customer service stinks they just ignore you

If minus stars was a thing that would be more suited to my experience with this company. Had a small issue setting up a watch and have been emailing for the last two weeks and never get any response. You get the automated email with a request ID number and that’s it. There’s no customer care to call and the sim cancellations email is also non-responsive. Its a joke of a company (although can’t actually find out anything about them in Ireland!) and I would encourage everyone to steer well clear so they don’t end up out of pocket too!

The worst watch that you have ever gave for a child: lack of location accuracy, unstable mobile app., security vulnerability and the worst customer service ever they don't reply to our serious emails

I'm going to explode, I have gotten 3 watches and have had the worst time ever, it took forever to set up these watch they were not linking to the internet or bluetooth, for ages then I got 2 to set up. but still dont work properly can't call my phone from the watch. still can't get the 3rd watch to link up, return it, got a replacement one and that is still not working. and i have been charged for all 3 monthly plan, yes i have emailed and still nothing and and why are they say 24/7 support time that doesn't exist.

Update, every two days I get an email saying they are attempting to take my payment and I need to update my details. Chasing me for a subscription I’ve been trying to cancel and for a service that never once worked for me or hundreds! Absolute thieves.
I would give zero stars if I could.
The support email and the sim cancellation email seem to be unmanned.
The watch had issues with swiping and with reverting to a software or program behind the scenes which seemed to look different to the standard buttons and layout. The gps only showed about two streets away and was not accurate. The watch face moved too easily in and out of the band and was a drop risk.
I activated the sim and they took my money for a subscription but the sim never correctly activated and after emailing and opening a support ticket I had no response.
I took the watch back to the retailer for a refund but have been unable to get a response to cancel the monthly subscription or get a refund for the sim that never worked. To stop the repeat charges I had to cancel my card. Absolutely appalling experience.

Terrible service no one responds to any emails and my daughters watch doesn’t work at all

Cancel or change the number of your credit card immediately, if you want to cancel their service.

Despite the customer service emailed to confirm cancellation. Credit card charges never stop until cancelling the credit card. Still got emails that unsuccessful attempts to charge, and lots of people should have been scammed in this way. Hope justice can be served to these scammers.

I would give 0 if I could, 7 emails now to try get them to stop making attempts to take money from my account. No reply to any email sent. The watch was returned as it had already been used and another child's picture and profile on it. Serious breach of GDPR and child protection

I have emailed on 3 occasions to cancel my plan. No response and no way of contacting by telephone. I will be contacting my bank to cancel this payment. DO NOT BUY!!!!!

Just like others, I am experiencing unacceptable: watches are not possible to activate, and support takes months to provide a pointless answer. I have been fighting to stop abonement for 3 months now. Still charged!

Terrible customer service no reply to numerous emails. LinkedIn shows CTO open to work.
Takes the money and doesn't provide any follow up email

Absolutely terrible. Impossible to connect the watch and no response, other than generic receipt, to numerous attempts to resolve via support.

This is a misleading and ineffective product. The app is free but sign up to monthly plan is needed to even activate Sim. The 24/7 support never responds and with no exaggeration takes on average, close to a month to answer email only service, if at all. Watch doesn't ring out, no SOS where meant to be. This has been my worst ever customer purchase in history.

No response from support.

I'm pretty sure the Moochies Technology Ltd is, or has, gone under. Companies House shows they terminated a bunch of directors in May, including one of the founding directors. The remaining director, the current CTO, has "Open For Work" on their LinkedIn profile.

Purchased watches years ago have had them work for maybe 2 months total in the atleast 4 years of having them.... tried for over a year to cancel sim plans and still no response from moochies. I'm paying for a service the kids can't even use! Biggest waste of money!

Very bad service, product is not as good as advertised, if possible I would give zero star instead of 1 star. i send message to cancel my plan but they not feedback and still charge my money.