Moochies Avis 

Just purchases and have been trying to contact support/help and nothing coming back to me. Disappointing now as I thought this was a great alternative to mobile phone. Will have to return if no response

This is a scam, they make you pay for the plan but when product actually sucks and doesnt work well and time to cancel, there is no respond and they keep charging you. Dont make same mistake as we did.

Moochies: Can some finally reply to my ticket number 339221 its been over a week and multiple emails

Really disappointed with a watch. To good to be true. No GPS, no signal etc.
I did send 3 emails over 2 weeks and still no reply. I need to cancel my sim plan. I hope someone will get back to as soon as possible adervise I need to contact my bank.
Waste of money and time.

I have raised 5 tickets to have a representative contact me and after 8 days still no response.

I have tried emails, instagram, facebookn online chat, but there is NO responce from anyone.

I am trying to buy a packet for the watch as my daughter starts school on Monday and will be commuting alone and she is not allowed her phone. Its disappointing that the company doesn't have anyone to respond to customers.

The watch is great, but it relies heavily on customer service as it has a co tract to them, ifit was sim free, I would contact the sim company or just put a new sim in.

Bought a moochie oddsey and 2 weeks counting have not received an activation email yet they took 30 dollars for the activation. Customer service never gets back to you at all. Buy this watch att your risk! Because you will not get any support

I have contacted the customer service mutliple time no response. I have now allready 3 tickets open. Still no answer. In have problems with my childs watch. And there for I want to cancel my description. If I don't receive any mail this week. I will claim my money back by the bank.

Suspended the service still debiting funds from my account 6 months later will not respond to emails consumer affairs next point of call

The watch GPS states my son is 7 miles away, despite him being right beside me. Completely unreliable and no response to my case number - 338448

Update - my son cannot call me from
His watch but I can call him!

Update again still no reply to any emails, or instagram/Facebook messages! Scam of a company!

Worst watch and even worse customer service I have ever encountered in my life! Tried to reach moochies for weeks now without any response!!! The watch suddenly stopped working and won’t start at all. Send dozens of e-mails without the smallest reaction. My daughter got the watch as a gift and wasn’t able to use it since then. Would advice never to buy anything from moochies.

*6 days on and still no response*

Unfortunately no reponse for me from Customer Service either, despite having a troubleshooting number. I've activated a SIM plan but the watch wouldn't connect to the network, would only work in Wifi and even at that, wouldn't ring anyone. I'm sure it just needs a small tweak but I need someone to help and it's impossible to get to talk to a real person. Their online chat just says 'Connecting you with someone now'' but hours later, there's still no one.
This watch was bought to replace the Xplora one as the speaker stopped working but already, it's proved inferior to the Xplora watch for ease of setup.
I reset the watch and now I can't bind the watch as there's no QR code to scan.

Watch won't let me top it up I've tried to get hold on there support chat, fb, Instagram and also email. Still no resolution to the problem so bought a watch lasted the first 28days and now not working.

I have purchased a watch along with accessories and have had my SIM plan confirmed but; as yet, I cannot pair the watch to my App as there hasn’t been a QR code provided?
I have e-mailed your contact address (reference 337911) yet haven’t received a response.
I would appreciate some response/assistance please?

Nothing has worked on the watch, not even sim and no one is responding to emails!!!
I’ve been emailing for over a week now and no response. I want to cancel my sim subscription, full refund on it as it’s never worked since signing up and I’m going to take the watch back from where it was purchased from.

Impossible to get thru to the company and speak to anyone.

Watch has conflicting content on and is not working. I'm paying monthly and as of yet haven't been able to use the watch.

The watch is completely useless and it's infuriating that you can't get thru to any kind of help.

Absolutely do not use this company

Worst, most dishonest company ever - in.bed w Wells Fargo as well. Have been fighting this for over 2 years to get them to stop auto charges. New card, complaint after complaint, fraudulent filing, business complaint w WF - nothing can stop this. Don’t do it!!!

BEWARE WORST COMPANY EVER!! I have cancelled the service in July 2024 however they are still taking money from my account, they haven't responded to any of my emails, there is no response on the live chat either.
I DO NOT RECOMMEND USING THIS COMPANY AS ALL THEY DO IS TAKE YOUR MONEY!

I would give zero stars if possible.
I've encountered all the problems people have listed here - a product that simply doesn't work.

Most galling though is the utter lack of customer service. I sat on the '24/7 live chat' online for five hours with no acknowledgement whatsoever. I've emailed three different Moochies addresses over 10 days with no reply. I even tried social media - again, no reply.

It seems to me this is a corrupt business that knows it's under-delivering but playing the numbers game to make off with as much ill-gotten gains as possible before it's inevitably shut down. I've reported them to the ACCC ... here's hoping they take action and swiftly.

I bought the watch for my kid and we were both very excited to use it, but nothing works. He hasn't even made a single call as it doesn't connect and keeps disconnecting the moment I connect it to the internet. I have been emailing support multiple times for 2 weeks now and have received no reply. I need to cancel the subscription and need a refund as soon as possible.

Awful customer service, being trying for 2 days to get in contact with someone, I've sent emails and tried the live chat I get nothing back knowone comes onto the chat and no email replies. Casspep@gmail

If I could give zero stars I would. Bought for my 8 year old last Christmas, since then I have sent countless emails explaining the watch doesn't work. The location won't update, messages don't send, calls wont go through. It effectively does nothing it should. ( Except take my money)
The customer service is horrendous and seems to be all bots replying the same advice over and over. I am now at the stage of contacting media outlets about the scam that is this company and have sought legal advice as they have continued for a year to take payment for a service that doesn't work.
I also have met with the company where I bought the watch and have made them aware these devices do not work. They too are now looking into it.
Please let me reinstate this has been going on now since December and I yet have to speak directly with a person. I wish I had have done my research better, there are countless groups calling this company out. Save yourself a fortune and buy a cheaper one from a well know online shopping next day delivery site.
And before you reply with your how can we help email my request number is (#334919)