More than a Backpack Avis 101

TrustScore 1.5 sur 5

1,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I was so disappointed that the sling bag is not genuine leather! Some kind of “pleather”. And watch closely for a “return”. The process of just FINDING out HOW to return it, is exhausting. With their... Voir plus

Noté 1 sur 5 étoiles

Within 3 months of buying a vintage backpack, a buckle had fallen off in use, an email to customer service had a response that they are only warrantied for 1 mth, offered me a 30% discount on replacem... Voir plus

Noté 1 sur 5 étoiles

Poor quality. Zip broke after 15 uses for school. Extremely disappointing when offered a partial refund but no follow up. DO NOT BUY from this company.

Noté 1 sur 5 étoiles

I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining a... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Great backpack

Great backpack, especially for the price. Not the best quality materials, made in china, but certainly worth it for what you pay, incredible value. Lots of compartments for organizing, good space and very comfortable to wear. Looks great too! Love the waxed cotton

5 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

Great Experience - shipping speeds were good and I ordered the mochilas school backpack and the basic school backpack. Both great quality and have lasted well so far - just over a month of solid use from my kids at school and still look great. All in all thumbs up from me!

1 mai 2023
Avis spontané
Logo de More than a Backpack

Réponse de More than a Backpack

Thank you Matt- we appreciate your feedback

Noté 1 sur 5 étoiles

More Than a Backpack = Scam

I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining and pocket is cheap plastic and the stitching is poorly done. The bag is nothing like the photo. So disappointed. I was offered a partial refund or a new bag, and now after a few emails they’re not responding.
Do not buy from this company, absolute scam.

28 juin 2023
Avis spontané
Logo de More than a Backpack

Réponse de More than a Backpack

Hi Britt,

We would like to sincerely apologize for the unfortunate experience you had with one of our bags and the delay in receiving a refund. We appreciate you bringing this matter to our attention through your public review.

First and foremost, we want to assure you that we have taken your feedback seriously, and we have already taken immediate steps to rectify the situation. We have fully refunded your purchase as a gesture of our commitment to customer satisfaction. We understand that receiving a faulty product can be disappointing and frustrating, and we deeply regret any inconvenience caused.

We have also thoroughly investigated the issue you encountered with the bag in question. Our quality control team has identified it as a one-off quality issue, and we want to emphasize that this is not indicative of our usual standards. We have reviewed our manufacturing processes and made necessary adjustments to prevent such incidents from occurring in the future. We are committed to providing high-quality products to all our customers consistently.

At our company, customer satisfaction is of utmost importance to us, and we appreciate your patience throughout this process. We understand the importance of timely resolutions, and we regret any delays you may have experienced in receiving your refund. Moving forward, we have implemented measures to ensure that our refund process is more efficient, and we will work diligently to expedite any future refunds.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback is invaluable to us, as it allows us to continuously improve our products and services. We hope that you will give us another opportunity to serve you in the future and demonstrate our commitment to providing exceptional customer experiences.

Yours sincerely,
More than a backpack

Noté 5 sur 5 étoiles

Beautiful Backpack

Very high quality item, I love this backpack so much I had one until it fell apart and this was its replacement. The colour is perfect for summer.

26 avril 2023
Avis spontané
Noté 4 sur 5 étoiles

Great backpack purse

This backpack purse is the perfect size. It's big enough to carry all of the necessities, including a lightweight sweater, without being bulky. Easy to organize with many pockets inside and out. The faux leather looks great and the rain rolls right off. I docked it one star because the snap underneath the main flap that secures the bag closed fell off the first time I opened it (literally). This now puts more tension on the outside clasp, which already has a history of being the weak point on this bag according to other reviews I've read.

14 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service and beautiful, quality backpacks- and a caring family business that I’ll definitely be using time and time again! Thank you! 🤗

14 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

NO QUALITY PRODUCTS - NO REFUND NO MONEY BACK

I ordered a weekender. Articel description was that the handels are made out of REAL LEATHER HANDLES. When I received the weekender it was a very low no quality product WITHOUT real leather handles. I sent the bag to MY COSTS back and I NEVER get a refund! The worst company ever! DO NOT BUY, I would love to quite this chapter and I am happy when I help somebody to avoid this mistake to buy from this company.

24 janvier 2023
Avis spontané
Noté 3 sur 5 étoiles

Rubbish because they don’t last long

The bags we ordered were lovely and I was hopeful that they would be nice and waterproof and last a school year. Unfortunately after about 6 weeks of my daughter using it for secondary school, the stitching at the top of bag came apart and one of the straps came apart.
Luckily I had bought myself one and hadn’t yet used it. Unfortunately that one also fell apart with the stitching on the handle at the top of the bag and the plastic buckle broke on the strap leaving the bag useless to carry on both shoulders! I did get a full refund for both bags after contacting the company and sending pictures of the bags.
Would not buy from them again!

7 novembre 2022
Avis spontané
Noté 2 sur 5 étoiles

Poor quality of the bag

The quality of the back is poor. I am thinking about buying another bag for this one is starting to fall apart after only a few months of use.

26 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Love the bags

Love the bags. Ordered one for our hiking day trips, loved it so much I ordered 3 more for family members. One was out of stock, when I contacted CS I got very fast response and a refund for the out of stock bag. I will definitely order from here again.

11 novembre 2022
Avis spontané

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