Morrisons Avis 667

Morrisons mailed me to coax me into placing a £120 grocery order so as to get £20 off. I placed the order but despite numerous attempts, Morrisons won't accept the 20MORSAVE discount code. All relevant T&C's were adhered to by me. Morrisons need to move quickly to sort out their infamous and continuous online shopping problems as this is both extremely frustrating and very time consuming for thousands of annoyed customers . A very poor experience indeed.

Missing item, paid for, veg absolutely tiny never had such small veg and salad items. My shop was £175. Haven't used them for a while. You get better quality fruit and veg. Bigger to at Aldi. Back to Tesco.

Issue after issue with delivery of goods. Drivers ignore instructions on account, packing is poor with heavy items in same bags as soft items so they get squashed! Milk is also not packed properly causing carton seals to burst and milk pours over other shopping so milk leaks over my floor too. Quality of fresh fruit and veg is not great, apples often damaged and brown on inside. I have written so many complaints to Exec team and get same responses and issued refunds. I just want my shopping delivered to time and good quality. Packing shopping bags is not rocket science. They keep saying they will look into the issues but nothing changes. I am now considering alternative supermarkets to buy online. Shame on you Morrisons, simple measures will sort these issues and you can’t even do that!

I ordered Clarence Court eggs which were expensive £3.20 for six . The display date was only 2 days which means they would be going in the bin . I called customer service to complain and spoke to a very rude and unhelpful employee who insisted that they were not out of date he said they would not be binned they would be sold cheaply. I can only gather from this that Morissons get rid of old stock onto online shoppers. I shop online because I am ill. Terrible service.

Ordered online with Morrisons since my husbands first stroke in 2019. On 2nd Feb I couldn’t access to alter my order, so I left it a day, still couldn’t so I contacted customer service, to be told there was a ‘glitch’, leave it for 48 hours. They said I would get my delivery that week, which I did. Then on the 7th Feb, I received an email saying to resolve the issue they had cancelled my future orders and my delivery pass, they would be in touch within 48 hours. Absolutely nothing since. I’ve phoned customer services several times to be told leave it and try again in 48 hours.
I don’t want to change to another supermarket, I’ve never had a problem before but it’s two weeks tomorrow so if I hear nothing, I will have to. Then offer of a free pass means nothing when you can’t order. So disappointed in them.

I have used Morrisons Now a few times. The last order I placed had an unwanted substitution, one item smashed to smithereens and one item missing altogether. The service is slow and not at all value for money, even considering the "convenience", which ended up not convenient at all. Today's order has not even left the store an hour after being placed

I am a disabled individual currently housebound. Going out of my house is almost impossible at this stage of my health. I decided to give Morrisons a try with about a £70 order. By using Morrisons Purpl discount code designed for the less able, Morrisons have to know that this order is not for a " normal customer".

Order Ref :1515565596823

Customer Service Ref : Damaged items-48086603

The driver was a very considerate young man who was kind enough to bring the heavy bags ( ripped with items popping out / poor quality) and the broken glass sauce bottles dripping everywhere from the porch/ lobby/ laundry room/ kitchen leaving a absolute mess at 11.30pm!

I asked the young man to take the bags with the broken bottles and asked him to bite the damage to carpets/ dripping sauces all over the place. Unfortunately, I cannot bend down to clean at all and had to call a cleaner the following day.

My complaint by email was responded to adequately but the reader totally not appreciating the difficulties of the disabled and asked to see images of carpets etc.

I request Morrisons / other stores to at least try to understand the difficulties that the disabled suffer not to mention coping with constant physical pain, anxiety and the inconvenience further augmenting our difficulties.

For Morrisons internal service audit performance, my order number for reference is
1515565596823

“UPDATE
- few hours later I get notification of delivery being picked and then shortly after on its way. Very strange, clearly a huge delay but no communication at all on this. What if I wasn’t available at that time they decide to show up? A few things they need to look into to ensure a smoother service is provided. Thanks

-Made an order on Morrisons now and it just never arrived. Didn’t receive any further updates nothing at all. The customer service team didn’t really know what to do and have no way of finding out. Absolutely ridiculous. Never again. I am disabled and can’t get out much so this was not good at all

one star is generous absolutley terrible customer service and products all mainly poor substitutes

bye bye morrisons another customer lost

Bought some sparking passion fruit and mango water. Well it was only carbonated water, no flavours. Complained only to be informed that extra points would go on more card. Told them we don't have one. Guess what, no reply back. Shocking customer service. Its only water not champagne. Just give a voucher. No wonder they are losing customers.

Bought £112 of wine from morrisons through amazon
They advertise the wine at 12.5 degrees alcohol content
But when delivered it was only 10 degrees which tastes od absolutely nothing!
Have try to get a refund but absolutely impossible to get through the right place for a refund!!!
So stuck with horrible testing wine!
Avoid morrisons at any cost online or not!!!
Deceitful company!

Morrisons on Walworth Rd London: Mere words cannot do justice to the miserable "Shopping Experience" on offer in this store. One star is too generous.

Continually cancelled my order on morrsions now even though the money was in. Nothing but hassle.

I decided to try Morrisons online shopping instead of Amazon Morrisons. What a big mistake. The delivery was over an hour late. My bag of ice was half the size and refrozen in a big lump. Half a dozen items were unavailable. The driver did not give a reason or apologise for the late delivery. Although he was polite enough. Amazon is a much better option if you like Morrisons or other stores online. The service is much better. Avoid in future.

This is a review of the Morrison's NOW service in Preston Lancashshire, today I used the service for the first time, it was delivered within the hour, it was NOT my delivery, it was exceptionally difficult to get in contact with anyone, and it resulted in me having items I can't eat, no order and a promise of a refund, which I am still waiting for. Apparently delivery is by a third party and the store can't even contact the delivery people, I am very disappointed and hungry.

I was shopping in Morrisons (Meadowhead one in Sheffield) on Tuesday ( 27th January) and was served at the bread counter by a lovely young woman named Stacey. She couldn’t have been more pleasant and helpful. I actually saw help her help at least three customers whilst I was shopping. I was so impressed that I felt customer service such as this should be highlighted.

Unable to give zero stars, incompetent, inept, unprofessional, unapologetic, incapable of delivering a service that is advertised, inadequate, appalling, pathetic excuse for an online delivery service……. Sack yourselves you deserve no less………..

I regularly use Morrisons home delivery because of their low minimum order value requirement. Their items are generally good enough quality but the delivery is awful. Every week I have items that have been damaged by being carelessly shoved into carrier bags. This week a carton of cream burst and ruined three other items. Lack of training and sheer carelessness by the delivery driver. I try to get a refund but these rarely go through….do they turn them down because I claim so often? I have the same problem with Ocado.

Stop using uber, just ear etc, started using morrisons 60 express delivery. This couldn't be rither from the true. Twice now it's been nearly 2 hours, then I discovered they use a thid paty, guess who? That's right shiteroo, uber shits or just cant be arsed. Why Morrisins why! F

This review is about Morrison's online via Amazon
Placed an order Friday for delivery Saturday. The cost was clear as there were no weighed items. Received message Saturday to say 2 items unavailable - this wasn't a problem.

The items were delivered on Saturday. All fine.
On Sunday when I was checking bank transactions I noticed the pending amount was higher than the original order. I checked the order and nothing untoward. On checking my emails I noticed in smaller print that it confirmed a pre-authorisation amount (higher than my order).

I checked my Morrison's emails and it also stated that both the pre-authorisation difference and any other differences would be updated upon delivery. However, this has not happened which means I have no access to half the value of the order because this is still pending.

I emailed Customer Service and raised the issue of the pre-authorisation value being greater than the order value and Morrison's responded (after I also raised it publicly on X) by suggesting they can take up to 5% more to account for weighing and substitutions (edit: I have checked this and apparently 5% is the maximum they can take). My order did not include any weighed items. I also did not opt for substitutions, however my understanding is that higher value items would be charged at the value of your original item, or lower value items would see the difference credited. More importantly Morrison's added just over 17% to achieve the pre-authorisation amount. 17%, not 5% notwithstanding there were no variables to incur an upwardly fluctuating value, only downwardly.

This is disgraceful and there is no other way to recover those funds other than to wait for the system to process the correct amounts.

Imagine going into a shop and the cashier sneakily adding an additional 17% to the transaction value and which is only made available to you when the merchant completes their processing.

Tried following up with Morrison's, however after issuing an insipid, clearly untrue email I am being ignored.

Having previously experienced an issue with a delivery driver handing over a previous food order to a random individual to pass to me (you just don't do that with food unless instructed), I didn't use this service again until now.

Stinkingly unprofessional. Unfortunately it does seem to be how customer services in general work across numerous companies. No accountability, they really don't give a ***t.

Certainly with regard to Morrison's Amazon, I do not recommend.

Update
24 hours later and Morrison's still ignoring my email response. I have posted on X and been inundated with offers of help from Morrison's scam accounts which Morrison's can see and still they do nothing. I have phoned and requested to speak with a manager but none were available. I have provided the same information on multiple occasions yet they fail to actually do anything. I have now reached out to the Financial Conduct Authority on X and I'm writing to them.