Mother Natures Goodies Avis 

Staff members are lovely apart from the man who holds you hostage and won't stop talking..... not sure if he owns it he definitely acts like it..... the girls are lovely especially the more mature lady who's relatively new but seems a much better fit than the older man so I don't want this to reflect badly on them here but I'm very disappointed, seems as if it was getting better, new products and shop layout looked lovely the other day, Thursday is think it was, come in again today and it looks an absolute shambles, clearly a lot of work had gone into making it look like that and then for some reason it's all been completely undone. I was going to bring people in to show them but won't be doing that now if it stays like that. I go to the other shop too and was starting to much prefer this one with new things in and nice displays! Now theres wires and mess everywhere and shelves empty and somehow still messy! They looked beautiful the other day I did notice a very old fire extinguisher not on the wall like it should be that looked far far out of date. Makes me question the safety of the place especially if they insist on burning that awful smelling oil. I noticed the other day that it smelled lovely in there too but when that oil I'd burning I can't even go on there or near it it makes me feel sick. Also they still do not have a ramp to make it wheelchair accessible and I have a friend that keeps asking to go in. The girls said they have told the owner the man I'm assuming.... and it's been months and months and he still hasn't got one. Really frustrating. Seems he cares more about what he wants and not what the customers want. Also noticed that prices are going up! Won't be going back until I can see all of this nonsense has stopped. Let the girls get on with it they clearly know what they are doing! Oh and I did see some oils where out of date as well!!! Bad show!!! Not sure if I should report that or not!

I love this company.
Great product ,..lavender ,lavender Augustifolia,
The scent is amazing and lasts for hours, I just use it for sprinkling around the house, someone will always say what Is that lovely smell ,
Good price ,quick delivery
Well packaged!
Merry Christmas everyone 💝

I placed an order on 27 March, I emailed after two weeks asking if they had an update as to when it would ship, the status of the order changed a few days later to “shipped” and two weeks later the order changed to “refunded”. I have not received a refund to my bank so am having to gather the evidence needed for them to charge back. Terrible customer service and I would not order again which is a shame as their product looked great

I didn't receive my order after 6 weeks. All my calls, emails and messages were completely ignored.

I was so pleased when I raised an online case with PayPal ... I got a refund almost instantly.

I really think this company should be stopped from trading.

Awful experience with the company, ordered £24 of bath bombs on 4th October for my child's birthday a few weeks later, had no shipping updates from them so emailed on the 13th, got no response so messaged them via the website, still no response. After reading similar reviews on Trustpilot I started a Paypal chargeback. On the 16th They finally responded to me (after Paypal got involved) and did apologise and said they would send the order again free of charge. I had an order shipped email on the 19th but nothing turned up, they advised me on another 2 occasions that they had shipped the items as they must have got lost in the post (even though they said they sent the 3rd box via Parcelforce). I emailed them again on 8th December advising them that nothing turned up to which they ignored.
Terrible company, do they actually send the items? The postal/courier services aren't that bad, but for them to say that 3 boxes all got lost in transit, really???!!

I have been buying products for 3/4 years now and love them - great gifts as well. As I no longer go to Abergavenny I was pleased to be able to order online. Slight delay in receiving an order which James dealt with to my 100% satisfaction. Will be ordering again soon !

We did have a problem with delivery but James was so helpful and resolved the situation and I will order again because of his help

I am editing my review in good faith that James from MNG will help the customers who haven’t received their orders or a refund…
I’ve been in contact with James and he has apologised for the lack of order and explained that he has taken over the online site now, the last person having failed badly at online customer care.
I received my order this morning and as usual the oils are really good quality…
He is hopefully going to sort all previous customers with orders or refunds, so please contact MNG if you’ve had a problem.

Not received orders.
Hugely disappointed as I have used this shop in the past many times, never had any issues whatsoever.
It seems that they are not trading or having problems with getting orders out.
I don’t trust that the recent good reviews are genuine, or they are from local people who are visiting the shop in person.
Luckily I used PayPal for my order, otherwise I would be stuffed like others have been, looking through the reviews.

Excellent products. I use the shower gelatos to exfoliate for pedicures. They look and smell divine! Amazing quality and proud to support a local UK business 🙂👏🤗
Also great customer service 🌟

Great quality oils. Customer service used to be slow but new owners now meaning customer service is much better. I highly recommend for great quality oils at a fair price.

Received the items on time. Well packed. Would purchase again.

Very pleased with the service, arrived on time and packed securely, will order again

Lovely products. Very helpful staff. 👍👍😊

Would rate 0 stars if I could. I never received my oil, no answer to emails and no telephone number. AVOID using this supplier as you will never receive your order OR get any communication or refund. I wish I had seen the reviews BEFORE I ordered.

Love the products but terrible customer service. My recent order got lost in the post, apparently..... almost every previous order has got lost.
My enquiry emails were replied to once but then ignored, I am still waiting on a response to the whereabouts of my current order. I will not be ordering from this company again.

Didnt receive my Items
Had 2 bottles of 1 lts each and just received one
Treid to contact for several timw but no one replyed both via email and phone
This is unexpected!!

Bankrupt - see company information (just search MNG Products on Gov UK) DO NOT purchase as you will become just one of the £300K creditors!

Use to be a decent company BUT NOW AVOID

Very disappointed as I've used this company before with no problems at all. On this occasion I have left quite long enough before reporting non-receipt of goods and have filled out the Contact Us form on the website on three occasions with no response. The phone number at the top of the form is unavailable as is the email address I attempted to use. I used another phone number that I found on the company's Facebook page but no one answered.

I have left a Facebook Messenger communication this morning to which I hope to receive a response eventually.

My order date was April 25th and today's date is May 13th and the order is marked on the website as 'shipped.'

I ordered from this company online a year or more ago and was pleased with the product and delivery.
I wish I’d read the reviews on Trustpilot before ordering again at the beginning of April as I would have avoided this company as there seem to be unfulfilled orders and failed refunds.
I received a message saying my order (#9303) had been dispatched on 15.04.22. Nothing arrived and the money had been taken from my bank account on 10th April.
I contacted them on the contact us option online and I was told my order would be sent first class 3.05.22. I have received nothing.
I have sent several more messages and have had no response. The contact telephone number does not work.
I am very concerned that I have lost the money and can’t understand why I have been told a lie about the orders being sent out. I should have paid by PayPal as I have asked for a refund from the company and no response!!

Superb quality oils together with first class customer service.