I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... Voir plus
Établissement
Changer d'établissementDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, w... Voir plus
Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... Voir plus
L'entreprise a répondu
Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Royaume-Uni
- 0191 2837864
Over 1000 new cars every week
4,6
Excellent
921 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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From first enquiries to driving away my…
From first enquiries to driving away my new car everyone was welcoming and helpful….Staff were polite and answered any questions ..
16 avril 2026
Réponse de Motorpoint - Birtley
We appreciate you taking the time to leave us a review. We're so glad to hear that everyone was welcoming and helpful, and that staff answered your questions.
Thank you
Motorpoint Britley
Always get brilliant service and value…
Always get brilliant service and value for money
15 avril 2026
Réponse de Motorpoint - Birtley
Hi Joanne,
We appreciate you sharing your positive experience! We're so glad you always receive brilliant service and value for money. Thank you.
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate was very helpful throughout the…
Kate was very helpful throughout the whole process in every aspect. My purchase was made and I collected my new car the same day including the part exchange of my old vehicle. I would highly recommend Motorpoint to anyone wishing to buy a new car.
14 avril 2026
Réponse de Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a great review! I am pleased to hear that Kate was able to offer you a fantastic service and that you collected the same day!
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words onto Kate and the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great experience
It was a great experience Jordan was very very helpful and patient with me while I had to do most things on my phone. I can't thank him enough.
10 avril 2026
Réponse de Motorpoint - Birtley
Hi Anthony,
We're happy to hear that your experience was great! We appreciate you mentioning how helpful and patient our team member was. Thank you for your feedback!
I will be sure to pass your kind words over to Jordan and please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very good custamor sevice
11 avril 2026
Réponse de Motorpoint - Birtley
Hi Tracey,
We are happy to learn that you had a very good experience with our customer service. Thank you for this positive feedback!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motopoint Birtley
Megan Parker the sales assistant was…
Megan Parker the sales assistant was amazing gave us all the information we needed a real asset to your company
9 avril 2026
Réponse de Motorpoint - Birtley
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience with Megan was a good one and will be sure to pass your kind words over to her and the rest of the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good showroom and buying experience
I feel that Ive got a quality car at acceptable price.
31 mars 2026
Réponse de Motorpoint - Birtley
Hi Margaret,
Thank you for your review! I am pleased to hear you are happy with the car you bought from us and that you felt like our pricing was acceptable.
If you require any further information from us please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Best sales and purchasing experience I’ve ever had
Having worked in sales and customer service for over 25 years I can honestly say this was the best buying experience I’ve ever had! Friendly greeting at the door with a few questions about what we were looking for and left alone to look with no pressure whatsoever. Once we had found a car we liked it was a sit down with a cuppa and a chat, I was a little sceptical about PCP as was my wife as we have never bought an almost new car before. Jack was outstanding, explained everything to us and answered all of our concerns. We left with no pressure but with the reassurance that we understood everything and that we were confident this was the best way for us to get a new car. I called when home and put a deposit down on the car we’d seen and picked it up the week after (could have been sooner but this was best for us). What a refreshing experience! I highly recommend and will definitely use again
Darren, Sarah & Joseph (purchased from Birtley)
2 avril 2026
Réponse de Motorpoint - Birtley
Good Afternoon Darren,
We're happy to hear that you had such a positive buying experience. It's great to know that our team made you feel comfortable and well-informed. We appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The Layout of the facility was…
The Layout of the facility was excellent, also the people who worked there were good at their job
1 avril 2026
Réponse de Motorpoint - Birtley
Hi Dennis,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that you liked the way our showroom looked!
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Efficiently dealt with my requirements …
Efficiently dealt with my requirements Friendly service, made buying my new car a pleasure.
30 mars 2026
Réponse de Motorpoint - Birtley
Hi Allan,
Thank you for taking the time to leave us a review! I am pleased that your car buying experience was a good one and that we were able to offer you a great service!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
George, chap who welcomed us ,
Chap very clear & straight to point .
Cleaning of car interior, requires more details doing.
31 mars 2026
Réponse de Motorpoint - Birtley
Good Morning,
We appreciate your feedback and are glad our communication was clear. We'll focus on enhancing the thoroughness of our car interior cleaning services.
Thank you for taking the time to leave us a great review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendly and helpful staff which made…
Friendly and helpful staff which made the whole process easy.
29 mars 2026
Réponse de Motorpoint - Birtley
Hi Irene,
We appreciate you taking the time to leave us a review. We're happy to hear our team made the process easy with their friendly help.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint
Everything went so fast Lee was a great…
Everything went so fast Lee was a great help Everything went nice and Smoothly i was very impressed
29 mars 2026
Réponse de Motorpoint - Birtley
Hi Richard,
We're happy to hear that everything went smoothly and quickly, and that the service was a great help. We appreciate your positive feedback and thank you.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Don't Waste your time!
I would give zero stars if i could!!
I Booked a time slot today for 11:30 am I arrived at 11:15 am. I was greeted by a smart pleasant young man and asked if he could be of any assistance. I said i booked an appointment to sell my vehicle online and gave him my details. He said that he would contact whom it was that was meant to meet with me.
I sat waiting for someone for 25 Minutes!
I spotted the same chap that tried to help me earlier and asked if there was a problem to which he guided me to the reception and asked where my lead appointment was? The receptionist replied they were very busy. I said but i booked a time slot online? I was informed they had 11 customers to get through. I said this was a complete waste of my time! What was the point of booking a time slot when I had traveled 40 mile round trip to fit it in around my other scheduled appointments. A total including my Travel of 1 hr + 20 minutes of my life I will never get back.
I will never deal with this dealership in the future, and I will loudly speak of my experience.
I took my business elsewhere...
30 mars 2026
Avis spontané
Réponse de Motorpoint - Birtley
Hi Ken,
Thank you for your review! We regret that your appointment did not go as planned and that you experienced a significant delay. We appreciate you bringing this to our attention. We'll review your experience to improve our scheduling and communication. Thank you for your feedback.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Réponse de Motorpoint - Birtley
Good Afternoon,
We're happy to hear that the process was quick and easy for you once again. Thank you for your continued support and positive feedback.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very Professional
When i entered the Birtley branch i was met with smiling and a helpful girl,the actual transfer of the vehicle was very smooth and quick,everthing was explained to me and very informative ,the young lad was very polite and helpful.
26 mars 2026
Réponse de Motorpoint - Birtley
Hi Ronnie,
We're happy to hear that you were greeted with smiles and found the vehicle transfer smooth and quick. We appreciate that our team was polite, helpful, and informative. Thank you for your feedback!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Dean is a valued member of your staff
Dean is a valued member of your staff. He was professional, very very helpful with a good knowledge of the vehicles. He made us want to buy the new car. Thank you.
28 mars 2026
Réponse de Motorpoint - Birtley
Hi Laura,
Thank you for the review! I am pleased to hear that your experience with Dean was a good one! If we can assist you further please do not hesitate to get in touch!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
They leave you alone to look over the…
They leave you alone to look over the car no hassle from sales people
22 mars 2026
Réponse de Motorpoint - Birtley
Hi Arthur,
We're glad you appreciated the no-pressure car viewing experience. Thank you for your feedback; we value your time and business!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The salesperson
The salesperson, was really helpful and very nice to deal with,the vehicle was ready and the test drive was conducted really well. Everything was easy and done quickly.very happy with the service .
18 mars 2026
Réponse de Motorpoint - Birtley
Hi Anthony,
We're happy to hear that our salesperson was helpful and that your test drive went smoothly. We're so glad everything was easy and quick for you. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
Arrived and was dealt with away and professionally. Car was as described and experience from everyone has been very positive
22 mars 2026
Réponse de Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience and are happy with the car. If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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