Motorpoint - Castleford Avis 

Very happy with the company until we went to service our car. Motorpoint had sold us 2 years extended warranty for £699. However, when we went to get its first mot and service we were told that it had a 10 year warranty as long as it was serviced every year. Had Motorpoint told us this we would not have taken out their warranty. Nothing illegal just immoral.

I did a deal over the phone and agreed on a trade in price for my car before I did the 3.5hr journey over to them. Once there they tried to say I had said there was full service history on my car but there were two services missing (on an 11 year old car) I explained I had never even been asked about the service history and if I had of been I would have said mixed not full, they didn't appear to believe what I was saying which upset me as I don't tell lies. The manager then got involved and he and another two staff members listened to all three of the phone calls where the deal had been done. The two staff members then came back to me to said they had listened to the calls and I was right, service history had never even been mentioned but they were still not going to honour the agreed price and would now be offering me £300 less for my car, even though they had just admitted the error was theirs! So why hold me up for 40mins if the outcome was going to stay the same??

The manager didn't once even speak to me or apologise for their error and I was then left in a 'take it or leave it' situation, if this had of been a local depot I would have walked out of principle but I had just travelled 3.5hrs for this car so I reluctantly still made the purchase but this really doesn't sit right with me, this isn't how to do business, after listening to the call logs and seeing they were in the wrong the agreed price should have been honoured and the manager should have come to discuss it with me directly

Take this as a heads up if you are planning to buy a car from them, things like this are very underhanded and although they still got the sale out of me on the day they have definitely lost me as a future customer after this, I really don't like underhanded tactics like this so will take any future business elsewhere

I also added extended warranty to the car, nothing was really explained to me about how I get my documents etc, ive just googled it and I should have received a link from Motorpoint to set up the account...no email received. I also looked online over the weekend and Motorpoint had not informed DVLA that I had sold my car to them even though I was told they had so I had to do that myself. Pretty disappointed all-round with the customer service to be honest when I've just given the 22k of my money

EDIT - Yes, I would like a copy of the warranty emailed over to me

You state all part ex's are subject to final evaluation, that's something else that was never mentioned, the figures were passed to me and an invoice was issued, the same guy also took it upon himself to add an almost £1000 extended warranty that I very clearly told him I wanted time to think about, that's something I actually forgot to add to the review ..feel free to listen to the call logs again and once again you will see I am telling the truth

You also state its my responsibility to inform the DVLA I've sold the car, that's fine, no problem but then why tell me 'we've taken care of it all for you'??
You can try and reflect blame and sugar coat as much as you want but this type of behaviour does not get you repeat business, certainly not from me, my family or any of my friends who I've shared the experience with and also hopefully others who read this and don't want to have the same sort of poor experience. being upfront and honest is what gets you repeat business and Motorpoint couldn't have been any further away from that

Abdulraziq Hossein was the employee from Motorpoint who supported us with our journey in trading my old car in and buying a new car. He was extremely helpful and knowledgeable.

He asked us lots of open questions to identify what car we wanted as a family and helped us tailor our search and our affordability. He kept us updated at every step of the process from identifying and placing the order to collection.

Thank you Abs and Motorpoint for making our journey as a family in buying a new car, pleasant and stress free, as always.

Went to Motorpoint Castleford to view a Mazda cx5. The car was beautiful but my wife and I could not fit in it. We tried several other cars but came away without buying. The salesman was fantastically helpful even though we did not end up buying. To end an unsuccessful day I lost my wallet!

Very good service

This review is for Motorpoint Castleford. Couldn’t find an exclusive site for Castleford so hopefully they receive the kudos. Bought a new car from them and traded in my older model. My call was answered by a Chris Cameron, he basically did all the ground work and the actual sale. I thought he was based at Castleford but apparently he was online team. First reaction was, hmm but my trepidation was short lived as, when I went to pick up the car, everything Chis promised and sold was backed up by Umar and Lacie !!! It was amazing! The car is gorgeous and the trade in was the highest I was offered anywhere. The test drive was done alone and this suited me fine as I was going on to an automatic after many years of not driving one. Totally and utterly impressed with this transaction from start to finish. One thing I might add is, I wanted to find Umar’s spelling of his name and searched team, could only find management?. The staff on the ground make your company what it is, I sincerely hope you appreciate them!!! 🙏

Friendly staff not pushy happy with everything

We felt able to browse without feeling any pressure. Joe our sales contact was very helpful and extremely knowledgeable. All in all a very positive experience.

Large range of vehicles to choose from . Excellent customer service from start to finish.

I bought a 22 plate Audi A3 from the Castleford branch for over £20,000. 5 months later I’m having to make costly repairs. They claim to do all the necessary checks to ensure the vehicles are sold in good condition but it appears checking the AC is not on their radar. £1,220 down the drain to replace both pipes leading to the condenser unit.

Update: Following the reply from Motorpoint, I contacted the company and was asked to send an email with the diagnostic report. I sent the email, referenced the Consumer Rights Act and heard nothing. I called again and spoke to Sufyaan who was very helpful. I sent the email again and received a call informing me the review has been completed and I’ll receive a full reimbursement for the repairs.

Great experience with Motorpoint at Castleford, all staff we came into contact with were extremrly friendly and polite. Would highly recommend, no pressure sales either but staff are more than hsppy to help if/ehen needed.

Because the salesman Niall cator was very good at explaining things

It seemed like a really busy day when I picked my car up but all the staff were really attentive and I was kept informed at all times . The actual transaction went really quickly and painless( I had to get back to work !) all the staff were great !

Friendly, knowledgeable staff who wanted to meet my needs. Smooth process from start to finish. Offered a good price on my part ex.

Pleasant service from start to finish with zero pushy sales talk. Matt at Castleford guided me through the collection process which was a breeze.

Abs made everything so easy he was friendly and helpful

I sold my car through motorpoint and I cannot recommend enough. I used their website to get an instant valuation, no photos were required. I arrived to the site, and the quote generated was paid out minus a small charge for an issue with the car battery. The valuation was higher than I anticipated, and given I work in the motor trade I knew what the vehicle was worth, so to receive more was fantastic. The money was in my account less than an hour leaving the site. I would recommend to everyone looking to sell their car!

Car was sourced without seeing paid delivery to bring to nearest store .
Went on the day to view very swift process after decision was made to purchase it .
2 hrs later we were on the road going home
Plus a full tank of petrol which was a bonus
Thank you all

Went to test drive a car and part-ex my car. Test drove the car, agreed on a part-ex price, asked if the stone chips on the bonnet could be touched up and was assured they would be. Went to do the handover, the guy that sold me the car asked me if l needed help and didn't realise we had a handover? Gave me the keys to check the car once he realised who I was. The car was a mess, the stone chips had been touched in with a block colour white and not pearlescent. I complained that it looked really bad. The car was taken to be rectified. 30 mins later the car bonnet had been rectified, but I could see scratches (white pearlescent under strong sunlight isn't easy to notice blemishes and scratches ) I was told there where none, even though I disputed this. I wasn't happy, but thought, I'll t-cut them out. Did the documents, handed the keys, no explanation of how everything works, bye, see you later sort of culture. Placing my new mats I noticed a front trye seemed very low, asked for it to be checked before I got on the motorway. Tyre didn't have a slow punture, but did need air. Went to drive away and needed the satnav that should work but didn't work, went back to the ask why? Was told after the car was taken back to the workshop and waiting another 20 minutes or so that the SD card was missing, they didn't know where it was, and they needed to seek guidance on what to do.... Either send me out and SD card or send me to my local dealer in York. When I demanded this in writing, saying that I was really quite miffed at how many things hadn't been checked on the vehicle before handover, so wanted what they owed me in writing, minutes later a workshop guy asks for my keys and installed the navigation SD card. After the bank holiday, and not happy with the scratches on my bonnet not coming out, I went to a local car sprayer to ask his opinion? His question was, did Stevie Wonder do this? He told me pearlescent paint cannot be touched up, it looked like a dogs dinner, and I've now had to book my car in for a whole bonnet respray at a cost of £500. Avoid this company like the plague. They just want to buy quick and sell quick!!! Recent Update as of 01.06.2026 Customer services manager has been intouch, I've replied, guess what? No reply from them about who's going to foot the bill for the full bonnet respray! Avoid