Joe was absolutely amazing, he explained everything so we understood and were happy every step of the way, he never pressured us into anything we were free to make our own choice. even when we had a f... Voir plus
Établissement
Changer d'établissementWhistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Matt Shaw provided us with a great experience when purchasing the new car. Provided us with all the information and explained it in a clear and easy manner to follow. Never felt like we were being pu... Voir plus
I bought my previous car from Motorpoint Castleford, and decided to return to them when I wanted an upgrade. I cannot fault their service, the online team sorted out everything out initially, a... Voir plus
Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, Royaume-Uni
- 01977 712881
Over 1000 new cars every week
4,6
Excellent
883 avis
Demande des avis aux clients
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Excellent service
Kareem at Castleford made my car buying experience so much easier, he was so helpful all the way through and delivered excellent service
19 juillet 2026
Réponse de Motorpoint - Castleford
Hi Gail,
Thank you for taking the time to leave us such fantastic feedback! I'm thrilled to hear that Kareem was able to make your car buying experience easy and cant wait to share your comments with him!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Really good to deal with no pressure…
Really good to deal with no pressure while still been helpful Lacie was amazing & assisted us very well thank you would recommend to anybody
13 juillet 2026
Réponse de Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to leave us such lovely feedback!
I'm delighted to hear that you enjoyed your experience with our sales trainee, Lacie, and will be sure to pass your kind words on to her.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great price and service
14 juillet 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Stephen,
Thank you for taking the time to leave us such lovely feedback. I'm delighted to hear that you enjoyed your recent experience with us and will be sure to pass your comments on to everyone involved.
We hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great service and no pressure sales
Great service and no pressure sales , so can browse to see what suits you .
Recommend
9 juillet 2026
Réponse de Motorpoint - Castleford
Hi Sally,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you you enjoyed your recent experience with us and will be sure to pass your comments onto our lovely team.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
won't be buying from this company…
won't be buying from this company again.
After purchasing a car from Motorpoint, we later discovered it had been fitted with a track-only exhaust, which is not intended for use on UK roads. The exhaust is clearly stamped "Track Only", so it's difficult to understand how this was missed if the vehicle had been properly inspected before sale.
Motorpoint maintained that they had carried out all the necessary checks, but despite numerous emails and phone calls, we got nowhere. The customer service has been extremely disappointing, and I feel they were more interested in making a quick sale than ensuring the vehicle was accurately described and roadworthy.
The matter has now been referred to Trading Standards. In the meantime, I'm left with the expense and inconvenience of having to replace the exhaust so the car can be returned to legal road use.
18 septembre 2025
Avis spontané
Réponse de Motorpoint - Castleford
Hi Samantha,
Thank you for taking the time to leave us your feedback. Since receiving your complaint, I can confirm that Motorpoint have of course taken the time to investigate your concerns and have found no available evidence to imply that the vehicle was sold unfit for purpose at the point of sale back in September 2025.
All Motorpoint vehicles undergo multiple comprehensive checks to ensure that they meet our internal quality standards and are fit for purpose prior to sale. Our records do not indicate that any concerns were raised by our workshop, nor were any faults found on the previous MOT history.
Should you wish to escalate this matter further, please do not hesitate to use the channels provided.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I knew what I wanted and asked to look…
I knew what I wanted and asked to look at the car
3 juillet 2026
Réponse de Motorpoint - Castleford
Hi Wendy,
Thank you for taking the time to leave us a review. If there is anything further we can do to improve, please do not hesitate to contact us.
Thank you for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience made very easy by Michal
Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered all our questions can’t thank him enough
1 juillet 2026
Réponse de Motorpoint - Castleford
Hi Ann,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a great experience with Michal and cant wait to share your comments with him.
Thank you for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Micheal was most helpful throughout the…
Micheal was most helpful throughout the buying process, & so far we are happy with the two Peugeot cars
1 juillet 2026
Réponse de Motorpoint - Castleford
Hi Paul,
Thank you for taking the time to share your feedback. I'm glad to hear that Michal was able to support you throughout your car buying journey and would be happy to pass your comments on to him.
Thank you for your business, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Easy to contact by phone
Easy to contact by phone, real people and not AI. Great customer service in store and a friendly straightforward service
4 juillet 2026
Réponse de Motorpoint - Castleford
Hi Lauren,
Thank you for taking the time to leave us such kind feedback. Our lovely team are always on hand and happy to help.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Highly Recommend
Recently bought a car from Motorpoint and Kareem was absolutely amazing! From start to finish, he made the whole process completely stress-free, straightforward, and enjoyable. He was knowledgeable, professional, and went above and beyond to make sure everything went smoothly. Highly recommend both Motorpoint and Kareem for a brilliant buying experience!
27 juin 2026
Réponse de Motorpoint - Castleford
Hi Carolyn,
Thank you for taking the time to leave us a 5* review! I'm thrilled to hear that you had such an amazing experience with Kareem and will be sure to pass your lovely comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Service at the store was brilliant
Very helpful and made us comfortable when having to wait for our appointment
21 juin 2026
Réponse de Motorpoint - Castleford
Hi Debra,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience in store and that our lovely team were able to make you feel comfortable throughout.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Mark,
Thank you for taking the time to leave us a 5* Review! I'm glad to hear that you had a great experience in store.
Thank you again for your purchase, we hope to see you back at Castleford soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience with Motorpoint
Great experience with Motorpoint. Dan was great, really helpful. Would definitely recommend.
27 juin 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Oliver,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience in store with Dan and would be happy to share your lovely comments with him.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The car I bought is amazing 75 plate…
The car I bought is amazing 75 plate Peugot 5008. I've had a slight issue though, as a fault as occurred. However motorpoint is sorting this out for me, as it's a recall on the model I have bought. I was given a courtesy car from motor point as Peugeot would not give me one. Motor point are sorting getting the car to the dealer. The service I've received is spot on and I've no doubt the car will come back good as new. Outstanding service from the start. Well done.
21 juin 2026
Réponse de Motorpoint - Castleford
Hi Michael,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear that a manufacturer recall has arisen on your vehicle, however i am delighted to hear that you are receiving the required support from our team.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Steve,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience in store with our lovely team and will be sure to pass your comments on to everyone involved.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi David,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience in store with Niall and will be sure to pass your comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Our buyer experience was great 👍🏻 but…
Our buyer experience was great 👍🏻 but it would have been better if the extended warranty document was handed over before leaving with the car,
I'm sure that being electric it will be very reliable but it's just something you might consider.
23 juin 2026
Réponse de Motorpoint - Castleford
Hi Jeffrey,
Thank you for taking the time to contact us in regards to your recent purchase. I'm glad to hear that you had a positive experience in store and would be happy to review your comments with our store leadership team.
I have also forwarded you some important information in regards to your extended warranty should you require our support moving forwards.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Staff were very friendly and…
Staff were very friendly and professional very happy with the car and the price
22 juin 2026
Réponse de Motorpoint - Castleford
Hi Kevin,
Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience in store and felt looked after by our wonderful team!
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Castleford - choose your salesman carefully
Advised car ready for collection and relevant docs to bring. On arrival the fault we initially identified with the hands free boot on our first visit was still not fixed. Matt the salesman was very laid-back about it saying he would get it looked at so a wasted journey for us.
To cut a long story short, by our 3rd visit having been told it was now fixed, we discovered Matt very pleased that he had got it working but on demonstrating it, only the fob opener was working and not the hands free. Matt was at a loss and when I asked him if he had checked on the system like I suggested previously to see if it was even switched on, he basically said he didn’t know how and that he sells so many different types of cars he can’t know everything! I responded sarcastically that I don’t sell cars at all but I just googled it!! He became very defensive at this point and even suggested it may not be included in this model - he should have already established that! By now we were fed up so told him the deal was off. As we left the sales manager came out to us and said he would look into it if we would give him a little time. Lo and behold turns out he used to sell Peugeot and he fixed it by switching the darn thing on in the settings.
There is no way I would recommend Matt to anyone. He almost lost them a sale by his arrogant attitude and lack of consideration for the customer being dragged back and forth and spending money on cover notes for insurance. In fairness, we were given a contribution toward this but can't compensate for poor salesman
22 juin 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Sue,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear of your negative experience and would like to take this opportunity to re-assure you that your feedback will of course be reviewed and addressed internally.
We of course appreciate your frustrations, however our sales team will always try to support our customers wherever possible. Unfortunately as we supply a variety of different makes/models we may sometimes be unaware of intricate details on each model but will always try to assist you where possible.
I'm glad to hear that a resolution has now been provided, however if you require any additional support moving forwards please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Check before taking out extended warranty
Very happy with the company until we went to service our car. Motorpoint had sold us 2 years extended warranty for £699. However, when we went to get its first mot and service we were told that it had a 10 year warranty as long as it was serviced every year. Had Motorpoint told us this we would not have taken out their warranty. Nothing illegal just immoral.
11 août 2025
Avis spontané
Réponse de Motorpoint - Castleford
Hi Katie,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear that you feel we had deceived you during the sales process. Honesty is one of our core values as a business and we always aim to be as transparent as possible. Unfortunately we would be unaware of any extended servicing warranties provided by the Manufacturer and would only advertise the remaining warranty upon confirmation of the service history etc.
If you require any additional support with this matter, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
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