It was good but when I went to pick up the car I found some scratches at the back of the car ( driver side ) when I asked the team said we can only give a touch on one of them and will be seen the res... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Recently purchased a car from motor point …staff were really helpful in tracking down the right car through the group .. Car was in excellent condition with just one blemish which they instantly rect... Voir plus
L'entreprise a répondu
I had a really great experience today, and I would especially like to thank Zeynep for her amazing help and customer service. She was friendly, professional, patient, and made the whole process so eas... Voir plus
L'entreprise a répondu
The staff were excellent but there was a fault with the car that should have been discovered well in advance of the pre-arranged collection day but was only identified the day prior. Thankfully this d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Lea Valley Road, E4 7PX, Chingford, Essex, Royaume-Uni
- 020 3993 1329
Over 1000 new cars every week
4,7
Excellent
841 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service
Good service. Knowledgeable and helpful. Answered questions and seemed genuine
15 septembre 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that you received good service and found our team to be knowledgeable, helpful, and genuine. Thank you for your wonderful feedback!
Thank you
Motorpoint
Really professional staff
Really professional staff, Zeynap was great and was training a member of staff throughout. It was great to see such practice
14 septembre 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that our staff were professional and that you appreciated seeing the training in action. It's wonderful that you had such a positive experience!
Thank you
Motorpoint
Good customer service no sales pressure
Reserved a car to test drive by phone day before. Car wasn't ready so waited for 40 mins. Lovely showroom, waiting area with coffee machine and toilets. Zeynap looked after us very well throughout. Explained benefits of extras like extended warranty, dashcam if we wanted. No pressure sales here. Took our time checking over and test drove. They have a great choice of cars. Would use them again.
9 septembre 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear you had a positive experience with us and appreciated our showroom amenities. We apologize for the wait you experienced. It's wonderful to know our team member provided excellent service and that you found a great selection of vehicles. We look forward to welcoming you back.
Thank you
Motorpoint
A great experience
I had a really great experience with the team here.
Informative and helpful but most importantly no intense "sales pressure".
Ibo and Zeynep were amazing with finalising my purchase.
15 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're so pleased to hear you had such a great experience with our team! It's wonderful that you found our colleagues informative and helpful without any sales pressure. We're especially glad to hear that they were amazing in finalizing your purchase.
Thank you
Motorpoint
A really smooth and straightforward…
A really smooth and straightforward experience
I recently bought my car from Motorpoint and so far I’m happy with it. Nik started the process with me and was really helpful. He took the time to go through everything and made sure I was comfortable with what I was doing.
Zeyneb was also lovely and very personable. Both Nik and Zeyneb made me feel comfortable throughout the process, and I was genuinely in and out without it feeling like a long or stressful process.
I knew what car I wanted and paid for it outright, so the purchase itself was quite straightforward. The bank transfer process was also really easy.
I wasn’t overly happy with the valet when I collected the car, but when I mentioned it, Zeyneb arranged for it to be revaleted without any issue, which I appreciated. Nik also made sure I could come back for the service at a time that suited me, as the car was due one within three months.
Overall, it was a good experience. The car has been good so far, and I appreciated how helpful and personable Nik and Zeyneb were without making the process feel pressured or complicated.
11 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
Thank you for sharing your positive experience. We are delighted to hear that your car purchase was smooth and straightforward. It's wonderful to know that our team made you feel comfortable and that the process was not stressful. We appreciate your feedback regarding the valet and are pleased it was resolved to your satisfaction. We hope you continue to enjoy your car!
Thank you
Motorpoint
Great service
Great service, friendly staff and very quick process. Got a really nice car without any hassle.
7 septembre 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that you experienced great service, friendly staff, and a very quick process. It's wonderful that you found a nice car without any hassle. Thank you for your kind words!
Thank you
Motorpoint
Nik and Zeynep were fantastic
Nik and Zeynep were fantastic. Very knowledgeable and super friendly. Great customer service and amazing car deals. Best in the market by far
13 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're so pleased to hear that our team members were fantastic, knowledgeable, and super friendly. It's wonderful that you received great customer service and found amazing car deals. Thank you for your wonderful feedback!
Thank you
Motorpoint
Customer service was a definite 5 star
Customer service was a definite 5 star, helped through the process of buying a car by sales Executive Osman Ali.
He was honest, transparent and helped us to select the T Cross VW, emailing & calling to communicate effectively at every key stage of the sales process.
Only downside was the senior salesperson who intervened at the end, attitude was dissapointing and laughing when we were debating price for the car we were trading in, just needed a simple answer.
May have seemed worse after dealing with Ali who was far more professional.
Overall, great experience definitely dependent on the expertise & staff who provide the service.
Car is a fantastic purchase, my 3rd car from motorpoint
6 septembre 2026
Réponse de Motorpoint - Chingford
Thank you for your fantastic review! We're thrilled to hear about your positive experience with your sales executive, and that you're enjoying your new car. We appreciate your honest feedback regarding the interaction with a senior salesperson and will take this on board. We're delighted that this is your third purchase from us.
Thank you
Motorpoint
Réponse de Motorpoint - Chingford
Thank you for your fantastic 5-star review! We're so pleased to hear that our team was friendly and helpful, making your purchase easy. We appreciate your feedback.
Thank you
Motorpoint
Excellent customer service
The team as a whole are really lovely & do everything they can to help. Osman and Zeynep specifically gave excellent customer service. Nothing was too much trouble & they were really patient. Excellent value & great offer for part exchange.
12 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're so pleased to hear you had such a positive experience with our team! It's wonderful that our colleagues provided excellent customer service and were patient and helpful. We appreciate your kind feedback!
Thank you
Motorpoint
A great experience with a very reliable…
A great experience with a very reliable and helpful team.
4 septembre 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear you had a great experience with our reliable and helpful team. We truly appreciate your positive feedback!
Thank you
Motorpoint
Highly recommend
Really straightforward experience from beginning to end. Zeynep was extremely helpful - thank you!
11 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're delighted to hear that you had a straightforward experience from beginning to end. We're especially pleased that our team member was extremely helpful. Thank you for your kind feedback!
Thank you
Motorpoint
Raj Chingford sales Executive
Raj , the sales consultant went above and beyond to get the car for me. The car I was very Untreated in had just been sold. The car then again came back up for sale, he contacted me straight away. From then he made the transaction so smooth with every detail covered. 10/10
31 août 2026
Réponse de Motorpoint - Chingford
We're delighted to hear about your positive experience and how our sales consultant went above and beyond to secure the car you wanted. It's fantastic to know that the transaction was smooth and every detail was covered for you.
Thank you
Motorpoint
Great team
Really lovely staff, no pressure to upsell anything and really happy with my new car
31 août 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that you had such a positive experience with our team and that you're happy with your new car. Thank you for your wonderful feedback!
Thank you
Motorpoint
Friendly efficient and helpful
Nik was very efficient. He helped find the right car and problem solved a couple of hiccups too. Good service and really happy right he new car
31 août 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that our team member was efficient in helping you find the right car and problem-solved any hiccups. It's wonderful that you're really happy with your new car!
Thank you
Motorpoint
Helpful friendly staff
Helpful friendly staff, especially Raj and Ibo. No hassle buy and sell. Have used them before and will do so again.
7 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're so pleased to hear about your positive experience and that our team provided such friendly and helpful service. It's great to know you found the process hassle-free, and we appreciate your continued trust in us.
Thank you
Motorpoint
Great service kind and considerate
Great service kind and considerate
Thank you
Paul
7 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're truly happy to hear that our service was kind and considerate. Thank you for your wonderful feedback!
Thank you
Motorpoint
Thank you Zeynep
Thank you Zeynep
Getting the car was very smooth, you and your collages helped us to register the car and drive home with our new car.
Thank you both
5 septembre 2026
Avis spontané
Réponse de Motorpoint - Chingford
We're so pleased to hear that getting your car was a smooth experience and that our team helped you with the registration process. We're delighted you could drive home with your new car!
Thank you
Motorpoint
Very straightforward process and very…
Very straightforward process and very quick. Staff also professional and competent.
31 août 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear that you found the process straightforward and quick. It's also wonderful to know that our staff were professional and competent.
Thank you
Motorpoint
Friendly and helpful at every stage
Friendly and helpful at every stage. No pressure in terms of 'hard sell' and very transparent and clear in all communications.
31 août 2026
Réponse de Motorpoint - Chingford
We're so pleased to hear about your positive experience and that our team was friendly and helpful. It's great to know you felt no pressure and found our communications transparent and clear.
Thank you
Motorpoint
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