Motorpoint - Edinburgh Avis 

Friendly and welcoming atmosphere and did not feel intimidated to buy. Got the car we were looking for and we love it.

Sold my car to Motorpoint Edinburgh. The process was very straight forward and simple. I was offered a fair price and arranged an appointment on line. Did not try to haggle me down but honoured the original offer. Payment was in my bank account within minutes. Great service.

Nightmare getting to branch as access road closed. Once we eventually managed to access the building everything went very smoothly. They examined the car and gave us the price quoted online which we were very happy with. Money in our account in fifteen mins. Superb service and wouldn’t hesitate to use them again.

Took my payment on a personal employee device which the employee admitted.

An employees phone is not safe to take customer payments on!

Poor data security and can’t show me that my data is safe

Contacted their data protection officer but I have had no response.

Avoid this company

They have replied to say they provided me contact info for their DPO. Their DPO HAS NEVER REPLIED/ do not sure how they conducted a full investigation……

Far to slow never taken so long in a.sale room before

Big shout out to Lewis and Milly at Moterpoint Edinburgh.
Lewis was fantastic from the first minute i walked in to the day i drove away with my new car (great price).
Milly was so helpful with the one little problem i had.
Highly recommended, i would use again.

I had an excellent experience buying my Toyota C-HR from Motorpoint Edinburgh.
I travelled all the way from South Shields to Edinburgh to view the car, so I was hoping the journey would be worthwhile—and it definitely was. From my initial enquiry, the communication was excellent, and everything was arranged clearly before I made the trip.
When I arrived at the Edinburgh branch, the staff were friendly, professional and very helpful. I was given plenty of time to look over the car and take it for a test drive, without feeling rushed or pressured. The car was exactly as described, the test drive went really well, and all my questions were answered clearly.
The whole buying process was straightforward and stress-free. I also really appreciated that I never felt pressured into purchasing additional products or extras. Everything was explained properly, allowing me to make my own decision.
I’m extremely happy with my Toyota C-HR and with the service I received from the Motorpoint Edinburgh team. Travelling from South Shields was a fair distance, but the experience made the journey completely worthwhile.
I’d definitely recommend Motorpoint Edinburgh to anyone looking for a quality used car and a professional, hassle-free buying experience.
A big thank you to the whole team for making my car-buying experience such a positive one. ⭐⭐⭐⭐⭐

Easy to deal with sales, and well looked after

Staff were great, it was nice they were able to get the car to Scotland from England, it was the colour and spec we wanted, and having looked at so many others the price was in right range. One small issue with the windshield fluid sensor and they were able to sort it out after we bought it. Only thing was odd was they didn't include the factory mats, hoping we would buy theirs I suppose.

Very well organised.

A great experience from start to finish - walked in on Friday and drove away in my new car on Tuesday! Dougie was excellent, patient and helpful and didn't apply any sales pressure. I've had my car for a week now and driven up to the highlands and back and very happy with it. Would happily use Motorpoint Edinburgh again and highly recommend to others.

Bought the car in June and was promised a set of car Matt's which were supposed to arrive 10day later but never did, after numoures phone calls I was told there was a issue with there system for placing the order, after more phone calls they eventually arrived around 2 weeks late. There was also a issue with service records,. After sales care is pretty poor. Sanjay the salesmen is a helpfull Guy who tried his best for me.
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Honesty. Professional and helpful

Bought a car from Motorpoint Edinburgh and collected on 20th June after being promised, in return for taking a £949 extended warranty, that the damaged front bumper would be repaired, I’d receive Peugeot branded mats and a full tank of fuel.

The bumper wasn’t repaired before collection and I had to repeatedly chase the dealership for weeks before it was eventually arranged, after being told it couldn’t be resprayed on collection this was eventually done. Communication throughout was appalling. The car was poorly valeted on collection and the courtesy car I had during repairs was filthy. On collection after repair, nobody even showed me the completed work I was just handed keys and left.

The promised Peugeot mats were also never ordered despite repeated enquiries. I still await these despite collecting my car on 20th June, it’s now 12th August.

The after-sales care has been extremely extremely poor, with emails being ignored and constant chasing required. I was eventually refunded the £949 warranty cost after phoning head office for a resolution as the customer services supervisor has been ignoring my emails. Despite the issues raised, I have had no contact whatsoever since 23rd July from him or anyone at Motorpoint and the wider complaint remains unresolved along with the promised car mats (from my initial purchase and in response to my complaint) have not arrived.

Very disappointing experience from start to finish, would not recommend, would not use again. Only interested in getting a “bang on” sale.

Really helpful and patient staff. We got a great price for our trade in and are delighted with the car we chose.

I honestly couldn’t have asked for a better experience selling my car to Motorpoint.

I got my initial valuation online and then booked an appointment to take the car in. By the time I went along, I’d added a couple of hundred miles to the mileage, so they made a small adjustment to the valuation. This was minimal and completely fair.

They checked the car over, took the keys and pretty much honoured the original valuation I’d been given. There was no hassle, no pressure and no awkward negotiating, the whole process was incredibly straightforward and exactly as I’d been told it would be.

I was also really pleased with the price I received for my car. From getting the initial valuation through to handing over the keys and completing the sale, everything was smooth and stress-free.

It’s not often you can say a car-selling experience was actually enjoyable, but this one really was! I’d definitely recommend Motorpoint to anyone thinking of selling their car.

Straightforward purchase with helpful staff

Both sales associates I dealt with, Mark and Louie, were attentive , professional and gave excellent customer service. After a terrible experience with another dealership, it was refreshing to find a company and associates that truly did care about the customer. I recommended motorpoint to my father who called in and purchased his new car the following day.
Thank you motorpoint

Motorpoint made sure everything was ready to go and had the car clean and tidy, The staff were very friendly and helpful with any questions or advice i needed on the car i had bought. Got the car at a great price and was very happy with the overall experience would definitely recommend buying from them again.