Tom Arnold was my contact for the day of collection. Very relaxed operation, absolutely no pressure everything at your pace. Process of paperwork and form filling ( ie computer) done, open banki... Voir plus
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From the moment I entered the Ipswich dealership the welcome was immediately evident. No hard sales pressure, I was offered the keys to the car I ultimately purchased and was invited to take the car f... Voir plus
L'entreprise a répondu
Purchased vehicle from them at very competitive price. Pleased with vehicle, lovely car. Very easy to deal with from start to finish. Would recommend.
Decided to buy a new car and went in to the Ipswich store ,was net by a lovely man called Cameron who helped us whilst we were looking ,and then after deciding on one in another Motorpoint store whi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
West End Road, IP1 2DZ, Ipswich, Royaume-Uni
- 01473 905647
Over 1000 new cars every week
4,5
Excellent
308 avis
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New Vehicle Issues
Please bear with me as this is quite long, though I have summarised it a little bit.
In October 2024, I decided to get myself a car as a gift to myself after a tough few years with divorce and job upheavals. My son and I after checking out various car dealerships, ended up at MotorPoint. The first car we picked out was the BMW M235i Sport.
We did a test drive, I went crazy for it, but didn't like the colour. Also the car lease to my then car was running out a few weeks later. However it wasn't a deterent.
So, because of the way the Sales assistant was pleasant to us and didn't apply too much pressure, I gave him my word that I'll be coming back to purchase the car, but hopefully in a different colour, which we did on October 13th
So we picked up a beautiful blue coloured 2022 BMW 2 Series M235i. Wonderful! Beautiful! and all the other adjectives one could throw at it. Anyway, then problems began to surface - Maps were still in German, when I turned on the rear window heater it knocked out the radio, when calling via the Bluetooth mobile handsfree, I could hear the person, but they couldn't hear me, the spare key was not configured and on the list went.
Spoke to MotorPoint, they suggested I get it to a BMW dealership as the vehicle still had BMW Warranty on it. I managed to get that arranged for a check up. Suffice to say the end report was very poor for that vehicle and therefore had to have some work done to it.
MotorPoint to their credit, took it on and gave me a courtesy car to use whilst they fixed the problems. However it became frustratingly long and after a nearly 3 months, it became clear there were major issues with the car.
Motorpoint, pulled out all the stops to ensure I got an even better deal, to wipe away the tears of frustration. They got a replacement car, same colour, with newer and higher spec than what I had before; they did all the paperwork to transfer from the former vehicle to the new one; they filled up the tank as I had done so on the previous vehicle. Got the mats transferred. They liaised with the Finance company, and DVLA to get my details transferred over accordingly. All I had to do was the insurance. I am please to say they car is running smoothly, to date.
MotorPoint are AWESOME and I will forever sing their praises for what they did for me. My thanks to Sarah (who's no longer at the company); Zac, Conner, Oliver and Sehran, the manager, for their massive support and welfare on the matter. Guys you are brilliant. You went above and beyond to sort this problem. I will never forget it. In my eyes MotorPoint will forever be recommended by me to all who want to buy a decent car. The service is top notch. Thank you all
Regards
Manny Badoe
13 octobre 2024
Réponse de Motorpoint - Ipswich
Hi Manny, Thank you for your wonderful review! Your feedback will be passed on to the team and We hope you enjoy your new vehicle!
Réponse de Motorpoint - Ipswich
Hi Mrs Edwards, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team!
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Simple and efficient process.
10 février 2025
Réponse de Motorpoint - Ipswich
Hi S J Woodward, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team!
NEVER USE MOTORPOINT
Motorpoint at Ipswich have sold us 2 vehicles with warranty and they haven't even lasted 10 months before the engine seized up on one and the wet belt went with the other one.
After 2 months of owning the car it was in the garage for overheating.
No one from Motorpoint or Spectrum the warranty company want to take ownership and saying I have to pay everything.
I have to find a garage and pay for the testing. What's the point of having a warranty.
The car was up to date with service and mot.
They do not tell the truth at all. NEVER EVER BUY A CAR FROM THEM.
I now have a debt with the finance company plus no cars.
Paul Cornish.
11 février 2025
Avis spontané
Réponse de Motorpoint - Ipswich
Hello, thank you for the feedback on your recent experience. We will ensure this is fed back to our teams, if you would like to discuss this further don’t hesitate to contact our customer care team on 01332 227 227.
Very good service
Very good service, though a couple of things they had promised to do on the car prior to it being handed over they clearly hadn’t or may of possibly been 5 stars.
28 janvier 2025
Réponse de Motorpoint - Ipswich
Hi Matthew, Thank you for your feedback. This has been passed on to the team to help ensure we get full marks next time.
Tom made the whole service
Tom made the whole service - seamless and was confident in all his knowledge and very polite and professional.
28 janvier 2025
Car purchase
Easy transaction. Good choice of low mileage cars. Helpful and polite staff
27 janvier 2025
Be aware
Nice staff very helpful. If l may make a suggestion is for older people the barrage of on line stuff can be a bit overwhelming
31 janvier 2025
Good friendly service
16 janvier 2025
The staff were very helpful
The staff were very helpful. Guided us through all aspects of the car. There was no pressure to buy the car.cars were presented in top quality.
13 janvier 2025
great customer service, deals competitive
All round good experience, customer service good, car as described and shown, a can do attitude to helping you. Just ignore the add ons like car mats, dash cams etc. Warranty includes breakdown cover which makes it worth looking into.
16 janvier 2025
The transaction was very smooth and…
The transaction was very smooth and easy. The staff were very good... great price on the car l bought. Will use this company again.
11 janvier 2025
Very helpful staff
Very helpful staff
Especially Oliver and Sarah at Ipswich
Thank you
:-)
23 décembre 2024
Tom the sales guy very efficient nice…
Tom the sales guy very efficient nice and smooth transaction
21 décembre 2024
Always a good choice of cars at very…
Always a good choice of cars at very reasonable prices. Caring customer service.
8 décembre 2024
Incredible service
Incredible service. Attentive , helpful and friendly staff. Everything was designed to make things easy for myself ( the end user)
I couldn’t find fault
4 décembre 2024
Excellent and friendly service.
29 novembre 2024
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