Motorpoint - Ipswich Avis 

Ive had an overall decent experience with Motorpoint. Sales wasnt pressured… got a really low mileage car… in excellent condition… traded mine for a decent price… took a few times to get through to get my £250 V5 deposit back… but when i got through it was dealt with quickly and efficiently. So cant grumble. Deffo better experience than main dealers ive had experience of in recent years..

Unfortunately I have brought a car and I have to pay for work on the car already I’ve had the car for 7 months and they can’t provide me with evidence of any service on the car even though I asked about this and was advised that it was logged on the MG website. I’ve spoken to 3 customer service representatives and I am no further forward. I’ve spoken to Ipswich and the manager wasn’t very helpful they have had my money but don’t want to respond to me

Please bear with me as this is quite long, though I have summarised it a little bit.

In October 2024, I decided to get myself a car as a gift to myself after a tough few years with divorce and job upheavals. My son and I after checking out various car dealerships, ended up at MotorPoint. The first car we picked out was the BMW M235i Sport.

We did a test drive, I went crazy for it, but didn't like the colour. Also the car lease to my then car was running out a few weeks later. However it wasn't a deterent.

So, because of the way the Sales assistant was pleasant to us and didn't apply too much pressure, I gave him my word that I'll be coming back to purchase the car, but hopefully in a different colour, which we did on October 13th

So we picked up a beautiful blue coloured 2022 BMW 2 Series M235i. Wonderful! Beautiful! and all the other adjectives one could throw at it. Anyway, then problems began to surface - Maps were still in German, when I turned on the rear window heater it knocked out the radio, when calling via the Bluetooth mobile handsfree, I could hear the person, but they couldn't hear me, the spare key was not configured and on the list went.
Spoke to MotorPoint, they suggested I get it to a BMW dealership as the vehicle still had BMW Warranty on it. I managed to get that arranged for a check up. Suffice to say the end report was very poor for that vehicle and therefore had to have some work done to it.

MotorPoint to their credit, took it on and gave me a courtesy car to use whilst they fixed the problems. However it became frustratingly long and after a nearly 3 months, it became clear there were major issues with the car.

Motorpoint, pulled out all the stops to ensure I got an even better deal, to wipe away the tears of frustration. They got a replacement car, same colour, with newer and higher spec than what I had before; they did all the paperwork to transfer from the former vehicle to the new one; they filled up the tank as I had done so on the previous vehicle. Got the mats transferred. They liaised with the Finance company, and DVLA to get my details transferred over accordingly. All I had to do was the insurance. I am please to say they car is running smoothly, to date.

MotorPoint are AWESOME and I will forever sing their praises for what they did for me. My thanks to Sarah (who's no longer at the company); Zac, Conner, Oliver and Sehran, the manager, for their massive support and welfare on the matter. Guys you are brilliant. You went above and beyond to sort this problem. I will never forget it. In my eyes MotorPoint will forever be recommended by me to all who want to buy a decent car. The service is top notch. Thank you all

Regards
Manny Badoe

After care to make sure your happy

Friendly and knowledgeable staff. Simple and efficient process.

Motorpoint at Ipswich have sold us 2 vehicles with warranty and they haven't even lasted 10 months before the engine seized up on one and the wet belt went with the other one.

After 2 months of owning the car it was in the garage for overheating.

No one from Motorpoint or Spectrum the warranty company want to take ownership and saying I have to pay everything.

I have to find a garage and pay for the testing. What's the point of having a warranty.

The car was up to date with service and mot.

They do not tell the truth at all. NEVER EVER BUY A CAR FROM THEM.

I now have a debt with the finance company plus no cars.

Paul Cornish.

Very good service, though a couple of things they had promised to do on the car prior to it being handed over they clearly hadn’t or may of possibly been 5 stars.

Tom made the whole service - seamless and was confident in all his knowledge and very polite and professional.

Easy transaction. Good choice of low mileage cars. Helpful and polite staff

Nice staff very helpful. If l may make a suggestion is for older people the barrage of on line stuff can be a bit overwhelming

Very welcoming, and provide a fast service

The staff were very helpful. Guided us through all aspects of the car. There was no pressure to buy the car.cars were presented in top quality.

All round good experience, customer service good, car as described and shown, a can do attitude to helping you. Just ignore the add ons like car mats, dash cams etc. Warranty includes breakdown cover which makes it worth looking into.

The transaction was very smooth and easy. The staff were very good... great price on the car l bought. Will use this company again.

Very helpful staff
Especially Oliver and Sarah at Ipswich

Thank you
:-)

Tom the sales guy very efficient nice and smooth transaction

Great service and so happy with new car

Always a good choice of cars at very reasonable prices. Caring customer service.

The whole experience was faultless.