Motorpoint - Norwich Avis 

Friendly done everything possible helpful
Car was not ready at collection time

Fabulous customer service. Not pushy. Allowed to look at cars without being followed around or watched. Made to feel welcome. Gave great advice. Listened to our needs. Have gone above & beyond with a minor fault (rear washer blocked) to the car found during prep.

Very good selection of good quality cars. Staff are brilliant, in particular Thomas Macleod who made purchasing my new car a stress free experience. Nothings too much trouble - would definitely recommend to anybody ! Relaxed atmosphere - no pressure to purchase - you even get a cuppa !! Thank you Motorpoint 😁😁

Staff were friendly helpful left you to look around without pressure
Good selection of cars
Good prices

0The reception was superb.
RGood communication skills, l
Could un
Getting finance was quick.

We only intended to visit Motorpoint Norwich just to have a look around. However, we saw a car we liked and were helped by several people at the branch. Big shout-out to James, Tony and Ellis who were very helpful and honest about the car.

We found the prices to be very reasonable as well.

We were very well looked after by Thomas he was polite professional and efficient he guided us through the process at every step communication was on point keeping us informed but we did not feel hassled
The paperwork was done with minimal fuss and explained at every step

Buying my son’s first car couldn’t have been easier. Motorpoint has lots of cars to look over, they allowed my son to sit in them (he isn’t quite 17 yet), to get a feel for what they were like. Ellis could not have been more helpful getting keys, explaining the cars, insurance groups etc.,. No hard sell which is so important to me, I hate salesman with a passion but none of that here. Ellis then spent time finding the right car in the colour my son wanted. He had it transported and then collected. They process for buying could not have been easier, my husband test drove it and the car was immaculate, if it hadn’t been they would have been happy for us to walk away. Motorpoint will definitely be our go to in the future and we will be asking for Ellis at the Norwich branch.

good service. could have been more generous with the px but not bad

I visited motorpoint Norwich June 25, i travelled from the midlands to view a car, I have always had bad experiences with car style supermarkets but motopojnt has changed my perception drastically. The staff at the Norwich branch were friendly, not pushy at all, we were offered drinks immediately and best of all allowed to test drive the car with no salesman man dictating to us . The car had sold itself to me before I got to the branch but the overall experience just made my
Purchase even better . To top it off I had to visit the Coventry branch to organise some work to be completed on my car and found the staff there just the same . From my experiences so far I would recommend these two motorpoint branches , I sincerely hope this review gets noted by senior management as well and the staff get the recognition they deserve. Thank you Tony and Abi .

This is the second time I have purchased a car from motorpoint and both times the exercise run very smoothly. I was given all the information I needed and from my initial enquiry to when I collected my new car I cannot fault the service I received from this very professional company

Arrived after speaking to lewis the previous Day .Purchased a New Car after arranging Car Tax and insurance and having the Car Valeted and was on my way Home 2 hours later .Quick and easy .

The whole experience was stress free; from the warm welcome (and coffee) in the spacious reception area to driving the car away a day later.
Whilst the sales staff were always available to help, for me the best experience was being able to examine the vehicle on my own without feeling the pressure of somebody looking over my shoulder.
This was true not only of the static inspection, but also of being able to test drive the vehicle on my own.
On top of all that, I was given a very fair trade-in price for my existing vehicle.
Well done, and Thank You.

Tom was helpful & friendly without being pushy. If he couldn't answer a question he would call someone over to assist
Was a nice experience

Good communication, and flexibility, good trade in price. and very easy to do the pick up and the paperwork. forget about using the App and do it in person!

Part of the enjoyment of looking for your next car is to have a good look at the stock with no pressure which was quite enjoyable, when we did find the right car the process was also enjoyable .polite helpful staff

We hadn’t bought from this type of car shop before and initially just went to sit in some cars to help us decide what we wanted.
The whole process was so relaxed and easy. We were given the keys and sat in all 3 on our own with no pressure from Tony who had met us when we arrived.
We settled on one car and were offered a test drive on our own by Jack. By the time we got back we had decided to purchase the car as the price was very good. Jack explained how the process worked and the following day we confirmed the purchase.
The online portal was very straightforward to use and the information presented clearly.
We collected the car a couple of days later. Initially we weren’t going to part exchange and I paid for the car in full but we changed our minds and they were really understanding. We received the money into our account 2 days later.
During the process I had a couple of questions and the phone was answered promptly.
Would definitely recommend and were really pleased with our car.

Review of My Experience with Motorpoint

I am extremely disappointed with my recent experience purchasing a car from Motorpoint. What was supposed to be an exciting new vehicle purchase has turned into a frustrating and unsafe ordeal.

Initial Safety Concerns:
While driving home on the motorway, my newly purchased MG HS Trophy (just 5 months old) exhibited a serious and dangerous issue. The car suddenly braked and reduced speed from 70 mph to around 20 mph without any input, nearly causing multiple accidents. I immediately contacted the salesman and Motorpoint, and I was reassured they would get back to me the next day.

Navigation and Safety Features Problems:
Later that day, I attempted to familiarise myself with the vehicle's features. The SatNav displayed my location as being far from where I actually was — in Ipswich when I was driving in Norwich. Despite multiple drives, the navigation remained inaccurate, and several safety features such as emergency brake, adaptive cruise control, and lane assist were unavailable. This is unacceptable for a top-spec vehicle purchased for safety and comfort.

Extended Waiting and Poor Customer Service:
Motorpoint instructed me to leave the car with them, promising it would be sent to the main dealer for inspection and repairs, and that I would receive a courtesy car similar to my purchase. However, over two months have passed, and my MG is still with Motorpoint. Recently, they contacted me to return the courtesy car and offered a VW Polo—a manual car—which is wholly unsuitable for my wife, who suffers from back pain and cannot drive a manual transmission.

Lack of Resolution and Unprofessionalism:
I personally visited Motorpoint to express my dissatisfaction. The Sales Manager offered me only two options: accept the Polo or leave without a solution. They have shown no interest in resolving my issues or providing a fair remedy. When I requested to reject the car and get a refund or a similar replacement, I was told this was not possible because "issues after 30 days" cannot be addressed. This is baffling, as the issues have persisted for over two months.

Financial and Emotional Impact:
During this time, I have paid two months’ worth of finance, road tax, and insurance on a vehicle I cannot safely or comfortably use. The entire experience has been disappointing, stressful, and unacceptable.

Conclusion:
At this point, I have lost all hope that Motorpoint will resolve my issues fairly. I believe I am entitled to a full refund or a suitable replacement vehicle, and I will be seeking further action until justice is served. I strongly advise potential buyers to exercise caution when dealing with Motorpoint, as their customer service and after-sales support are severely lacking.

Very easy from start to finish.
Tom Macleod was great to deal with, honest and a nice guy too.
Would recommend!