Motor Range - Liverpool Avis 22

This is the second car I’ve purchased from Motor Range Liverpool. 1st Experience was amazing hence my return.

I Saw my car, purchased my car and I was pleased that they found a lender to help me purchase the car. I couldn’t be more thankful z

I purchased it on the Wednesday and I didn’t get any idea what was going on till the Friday/Saturday and I didn’t have a definitive answer when my car would be ready.

I felt like I was a Nuisance and pestering my sales associates calling and messaging but didn’t really get a response. I would just suggest that keep your customers up to date, buying a car is a big purchase and spending around £15K, I expected you to be a little bit more proactive in keeping me updated at every step of the process. rather than me calling and sending text messages that went unanswered

The following Tuesday I finally got a call and I was told that the car needed a valet and some work doing on the scuffs on the alloys and I could either wait for the work to be done or pick up and then bring it back in ? I had waited almost a week and asked could I get it that day and it was agreed.

When I got home and had a real chance to have a look around the new car, as when you get the keys you are just excited and eager to drive away. I Noticed the Valet wasn’t the best, it looked like it was given a quick wipe over but it did have the new car small. I also didn’t notice till I got home that the Towing Cover Cap was missing but wasn’t missing on the pictures online.

I already felt like an inconvenience buying the car so I just chose to purchase the new Towing cover to the cost of £18 from a BMW reseller.

I was told my Alloys would be looked at but I’ve heard nothing back and no one’s called to chase it up so I think I Will just get them refurbished myself.

I’m super happy with the Car I really and just disappointed that the service could have been better, I genuinely feel like as I didn’t purchase any other extras like the warranty and the paint cover (As the lender wouldn’t loan they money for these) that my service was reflected in that. I was given the keys and that’s it.

As I was over the moon with the car I was actually going to return and purchase the warranty and cover and pay upfront for it the next day but when I reflected on the lack of service I decided to purchase it from another provider.

Tommy was great
Great selection of cars
Professional service

I feel really disappointed with my experience dealing with this company, I part exchanged a BMW 2series for a BMW i3, I was initially offered only £6000 for my car, the car I bought was just over £10000. When I said I was going to look at another garage the sales rep offered £200 more and I stupidly accepted. I was sold a warranty for £699 which I later decided to cancel as there were so many exclusions when I read the policy details which I only received after signing up. It took me weeks to get my refund from them.
I was lied to several times by staff members and the final straw was the day after I picked my car up my old car was on their website selling for £9500 !
I feel really upset that they do this to people. And so I would urge people to think again before using this company.
If you allowed no star I would give that score.

Andrei helped me through the process of buying my new car, great guy to deal with!

Andrei looked after me, couldn’t ask for more help, he’s been brilliant

Andrei was so easy to talk to and the experience was easy

Jason was a great guy and very helpful throughout the process

Matty was amazing and the whole transaction was fantastic.
3 rd car from here 100% recommend.

Amazing experience at Liverpool branch. I was 1 year into a 5 year shocking deal. I stupidly bought the car without checking in on the wife and she hated it! Jamie was brilliant from start to finish, he saw the deal and promised he would get us out of it ( which he did) came in on his day off, and literally was taking messages and calls day and night to get sorted for us. No hassle on the day, we walked around at our leisure and when we decided on a car was handed the keys to go look around ourselves. Couldn’t fault and will definitely be back in the future. Thank you Jamie

Andrei was amazing. Covered everything from start to finish. Nothing was too much trouble. Highly recommend

Fantastic customer service from Matt and big Ste.. enjoyed the banter
welcoming and friendly service.. no hassle or pressure just genuine sales service.
Thank you from Jean and Tracy Thompson

Andrei was an absolute gent, couldn't have been anymore helpful

I came in last week and seen Jason Williams and Ste Kouari, looking for new car had 2 in mind and wanted to know about part exchanging my car. As soon as we got into Motor range, Jason was welcoming and lovely made everything at ease, felt like I had known him 5 years never mind 5 mins. Once Jason had sorted his side of things he told me to go see Ste, again Ste was lovely and welcoming.. sorted everything for me even getting full settlement price for my car (love that 😂). Even though I had Ste’s head up the wall for a solid 2.5 hours after a few hiccups in the way we finally got there 😂, again felt like I had known Ste for 5 years not 5 mins even though I had been in there for about 5 hours 😂. Couldn’t fault them both at all, brilliant at what they do and would recommend these both to anyone! Even Gem looking to bring her car in to see these both now haha! Thanks lads! From Sophie & Ste W

The service from start to finish was exceptional
Georg was great and the finance guys too!

Thank you

Georg was fantastic from start to finish. Excellent service 😊

A great service from Matty! Very friendly, patient and explained everything to us clearly. Very helpful whilst choosing our new car.
Also big Ste from finance was absolutely fantastic explaining all our options
10/10 all around. Thank you!

Tommy made the whole experience so easy. Gave us all necessary information and kept us up to date on when the car would be ready.
Great customer service.

Nick B looked after me true to his word

Tommie and the manager Sam T were very helpful throughout, showing plenty of options in a very wide range selection of cars. Helped me find the perfect car. great team at motor range all together.
Would highly recommend.

Tommie was a great sales man, and the site was great everyone was very welcome with plenty of options