The dealer has a very nice start tone at start of sale to get the holding deposit, but when you look to get the holding deposit back the real game starts, either away from desk and will call back or d... Voir plus
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Lisez les avis des autres
Attended to pick up my car abit earlier than my 13:00hrs appointment and was made to feel very comfortable through the whole proccess of the nitty gritty of collecting and driving off in my new vechi... Voir plus
L'entreprise a répondu
Hi Hippo group, am pleased with the service I have received from your team over a few years, and at this occasion in 2026, I would like to take this opportunity to thank matt for his professionali... Voir plus
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I genuinely couldn’t have asked for a better experience with Hippo. From start to finish, everything was handled so smoothly and professionally, which made the whole process feel completely stress... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Hippo Motor Group comprises of 4 companies that cover all your needs from car leasing, finance, new and used cars and vans and Prestige cars all expertly prepared at our state of the art Hippo Service Centre. We love what we do and we are good at it so you can rest assured that the award-winning Hippo Motor Group is your one-stop shop for all your vehicle needs.
Coordonnées de contact
Royaume-Uni
- www.hippomotorgroup.com
4,0
Bien
3 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Josh was awesome and very polite when…
Josh was awesome and very polite when picking up our vehicle
Excellent - will use again
20 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Wayne,
Thank you for the fantastic feedback! We’re glad Josh provided polite and excellent service during your collection. We really appreciate your kind words and look forward to helping you again.
Team Hippo
Good service from start to finish from…
Good service from start to finish from Tom and Matt
18 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Dan,
Thank you for the great feedback! We’re glad Tom and Matt provided good service from start to finish. We really appreciate your kind words.
Team Hippo
Josh was really helpful and got…
Josh was really helpful and got everything sorted for me. Really love the car and it was definitely worth the journey from the north east
18 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Daniel,
Thank you for the fantastic feedback! We’re glad Josh was so helpful and got everything sorted for you. It’s great to hear the journey was worth it and that you love your new car. We really appreciate your kind words.
Team Hippo
The whole experience was great
The whole experience was great! Thanks to Rafael and Warner for their assistance!!
18 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Darren,
Thank you for the fantastic feedback! We’re glad Rafael and Warner made your experience a great one. We really appreciate your kind words.
Team Hippo
Attended to pick up my car abit earlier…
Attended to pick up my car abit earlier than my 13:00hrs appointment and was made to feel very comfortable through the whole proccess of the nitty gritty of collecting and driving off in my new vechicle, everything from looking around the vechicke to sorting out taxing was gone through together.
Big thanks to Josh, will definately recommend Hippo
18 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Daniel,
Thank you for the fantastic feedback! We’re glad Josh made you feel comfortable and guided you through every step of the collection process. We really appreciate your recommendation and kind words.
Team Hippo
Great customer service
I had purchased my new car from the hippo motor group, and collected my car on the arranged date and time. The process of collecting my car a breeze and was very professional and thorough. Explained everything perfectly and it made my experience very positive. Thank you.
16 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Thank you for the fantastic feedback! We’re glad the collection process was smooth, professional, and clearly explained, making your experience a positive one. We really appreciate your kind words.
Team Hippo
I recently purchased a vehicle from…
I recently purchased a vehicle from Hippo Motor Group and have been trying to get in touch regarding some serious issues, but the complete lack of response has been the most frustrating part of this experience.
Shortly after purchase, I found that the air conditioning is not working at all. I had this checked at Halfords, and they confirmed the system is entirely non functional. There also appears to be a leak in the windscreen washer system.
I raised this directly with them, expecting at the very least an acknowledgement or some form of support. Instead, I have been met with silence. No reply, no update, nothing.
The issues themselves are concerning, but what is worse is being ignored when trying to resolve them. Customer service should not stop the moment a sale is completed.
At this point, I am simply asking for someone to come back to me and take responsibility for investigating what are clearly problems that need addressing.
Very disappointing experience.
27 février 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Kam,
We’re really sorry to hear about your experience and the issues you’ve raised with the vehicle.
At present, we’re unable to locate any correspondence or a case raised with our Customer Experience Team, so it’s possible this hasn’t reached us directly. That said, we take this seriously and will be looking into it as a priority.
A member of our team will be in touch with you shortly to gather further details and ensure this is investigated properly.
We apologise for the frustration caused and appreciate your patience while we work to resolve this.
- Team Hippo
Great car and efficient service
Great car and efficient service. Thanks Matt and Warner for sorting everything out.
16 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi David,
Thank you for the great feedback! We’re glad Matt and Warner provided efficient service and got everything sorted for you. We really appreciate your kind words.
Team Hippo
Josh helped me when picking my car up…
Josh helped me when picking my car up everything went through perfect thank you
16 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Faye,
Thank you for the great feedback! We’re glad Josh made your car collection smooth and that everything went perfectly. We really appreciate your kind words.
Team Hippo
A bit dissatisfied with the car…
A bit dissatisfied with the car initially.but after a few months the problem has been sorted.customer service is very good.
Morgan was on the case .from start to finish.
Thank you.
5 décembre 2025
Avis spontané
Réponse : Hippo Motor Group
Hi Lorraine,
Thank you for the great feedback! We’re glad Imran provided friendly, helpful, and efficient service. We really appreciate your kind words.
Team Hippo
Matt and Zak were nice and helpful and…
Matt and Zak were nice and helpful and got me the right car
15 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Lee,
Thank you for the great feedback! We’re glad Matt and Zak were helpful and got you the right car. We really appreciate your kind words.
Team Hippo
Great service
Raphael and crystal were great, super helpful and made the process nice and simple
15 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Estelle,
Thank you for the great feedback! We’re glad Raphael and Crystal were so helpful and made the process simple. We really appreciate your kind words.
Team Hippo
Hi Hippo group
Hi Hippo group, am pleased with the service I have received from your team over a few years, and at this occasion in 2026, I would like to take this opportunity to thank matt for his professionalism and great customer service he offered to me, with handing over my new car.
And also not forgetting Jack for his great effort of finding me the right car the A6
Thanking so much your effort service
Kind regards
Charles Kalenzi
15 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Charles,
Thank you for your continued support and fantastic feedback! We’re glad Matt provided a professional handover and that Jack helped find the right car for you. We really appreciate your kind words.
Team Hippo
RAFAELE wonderful staff
I really enjoyed hippo especially been looked by Rafaele wonderful staff
Thanks all of you hippo team
15 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Everton,
Thank you for the fantastic feedback! We’re glad Rafaele took such great care of you and that you had a wonderful experience with the team. We really appreciate your kind words.
Team Hippo
If I could give more stars I would
If I could give more stars I would, as it would be well deserved. Thanks to lewis for being patient and finding my car and to matt for fantastic service!
15 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Jenna,
Thank you for the fantastic feedback! We’re glad Lewis was patient in helping you find the right car and that Matt provided fantastic service. We really appreciate your kind words.
Team Hippo
Josh and Warner made the buying…
Josh and Warner made the buying experience enjoyable. Great service from Hippo
29 mars 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Jon,
Thank you for the great feedback! We’re glad Josh and Warner made the buying experience enjoyable. We really appreciate your kind words.
Team Hippo
VW ID4
I genuinely couldn’t have asked for a better experience with Hippo. From start to finish, everything was handled so smoothly and professionally, which made the whole process feel completely stress free.
Kamal was exceptional throughout. He went above and beyond and nothing ever felt like too much trouble. He kept me updated and made sure everything stayed on track.
It’s rare to come across service like this, where you feel genuinely looked after. I wouldn’t hesitate to recommend Hippo to anyone, and Kamal is a real credit to the team! Thankyou!!
31 mars 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Olivia,
Thank you for the fantastic feedback! We’re delighted to hear everything was smooth and stress-free, and that Kamal provided such exceptional support throughout. We really appreciate your recommendation and kind words.
Team Hippo
Alan the driver who delivered my car…
Alan the driver who delivered my car was brilliant. Very knowledgeable, friendly and respectful. Thanks Alan!
14 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Meghan,
Thank you for the great feedback! We’re glad Alan provided knowledgeable, friendly, and respectful service during your delivery. We really appreciate your kind words.
Team Hippo
Réponse : Hippo Motor Group
Thank you for the great feedback! We’re glad you received brilliant service.
Team Hippo
initial issue rectified 👍🏻
I recently purchased a car from the Hippo Group, car was delivered on time but without an anti theft wheel nut key and wheel removal tools, after an initial delay Claire got back to me and was extremely helpful arranging for replacement’s.
Thank you Claire, excellent customer service.
⭐️⭐️⭐️⭐️
10 avril 2026
Avis spontané
Réponse : Hippo Motor Group
Hi Robert,
Thank you for the fantastic feedback! We’re glad Claire provided excellent customer service and was able to quickly resolve the issue for you. We really appreciate your kind words.
Team Hippo
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