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We are more than just mowers. As a leading retailer of garden, forestry and arboriculture machinery we stock a wide range of garden and groundcare equipment for both the domestic and professional user and to suit all budgets, either for sale or available to hire. We strive to deliver outstanding customer service and every piece of equipment purchased from our shop is supplied fully assembled, inspected and ready to go. As part of our dedication to our customers we also have a busy workshop on-site with professional engineers and we offer a full repair, servicing, and spare parts service. We can even collect or delivery your machines locally if needed!
Elm Park Garden Centre, Aldermaston Road, RG26 5QW, Tadley, Basingstoke, Royaume-Uni
4,1
6 avis
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Great customer service both online & in store. Good price for the product I wanted.
Réponse de MowersUK
Thank you very much for your kind review. We’re really delighted to hear you had a great experience both online and in store, and that you were happy with the price too. Comments like this mean a lot to our team and are always appreciated.
We hope to see you again soon.
Best wishes,
The MowersUK Team
Before I start, I am a fully qualified Precision Engineer and a time served Mechanic. I took my Chainsaw to Mowers UK for repair as I was very busy rebuilding a motorbike. The Chainsaw would start but not rev up properly. I told Mower UK the fault and diagnosed the problem as a faulty diaphragm or blocked filter in the Carb. They charged me £25 for telling them what the fault was. Two week later I was phoned saying they were unable to repair it but diagnosed that it needed a new Cylinder and Piston. When I got the Chainsaw home I stripped it down. It was blatantly clear that it hadn’t been worked on; unless they are very good at re-aligning security marks which I had put on the screw heads. It would be impossible to assess the condition of the cylinder and piston without stripping everything down. If they didn’t want to do the job; just tell me but don’t keep the chainsaw for two weeks and not even touch it and feed me a pack of lies. In the meantime I have stripped and cleaned the Carb at a cost of £6.50 and it’s running beautifully. Last time I ever cast a shadow over their doorstep.
Réponse de MowersUK
Dear Mr Rain
We are sorry you weren’t happy with your customer experience. We have telephoned you to try to discuss your experience but unfortunately have been unable to contact you. We pride ourselves on our excellent customer service, and our Google Reviews support this. We did tell you when you brought the machine in that there would be a 2-week wait time as we were so busy. We have fully qualified and experienced service engineers working for us who did assess your machine. However, it appears in this instance that you have been able to find a fix and we hope that it lasts for you.
Kind regards,
The MowersUKTeam
I'm now the owner of a new lawnmower courtesy of MowersUK. No issues with ordering. Dispatched and delivered quickly, easily assembled and lawn mown! Only slight issue was that, in the dispatch email, delivery was given as '2-5 days' but a tracking number wasn't included. Due to this, I missed the first delivery (2 days after dispatch) from FedEx. It was automatically rescheduled for delivery the next day, which was fine. Not sure if my tracking info slipped through the cracks or if it's not added as standard to the dispatch email. If the latter, it is worth looking into to avoid issues with missed deliveries. :)
Réponse de MowersUK
Hi Jane, thanks so much for your feedback and we hope you are delighted with your new mower. We do usually email the tracking information when we confirm delivery but apologies, in your case it wasn't sent due to human error. We hope it didn't cause too much inconvenience and thank you for using MowersUK. We wish you many years of happy mowing :-)
Best wishes, from The MowersUK Team
Perfect service from a local business at a fair price.
Réponse de MowersUK
Hi Ted, thank you so much for taking the trouble to leave us a review, we really appreciate it. The team here at MowersUK aim to always offer a helpful and friendly service and we are so pleased we hit the mark with you. We hope to see you again soon!
You only really know the integrity of a company when things go wrong. Due to no fault of Mowers UK I had a gearbox failure on a Countax ride-on bought used from them.
The mower was collected, gearbox replaced and returned without charge. It wasn't under warranty. There was no guarantee.
Recommendations don't come better than this.
Great service. Good turn around on parts and competitive prices.
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