MoxieLash Avis 

I had an error in placing my order and Lucy was able to help me sort out the issue. I am patiently waiting to try Lashies!

Great customer service! The nano liner I received with my lashes wasn't great and clumpy making it hard for application. Upon leaving a review to reflect this Luzille from moxie immediately reached out and we got an email chain started. She was quick in sending a replacement liner so I could give nano liner a second chance. I am impressed with this level of customer service.

when I received my lashes, the liner was dried up. I started a chat on their website and got a response within minutes and I am being sent a new full-sized liner (instead of the sample size originally sent). Great customer service so far!!!

I was not please with the first order i received and i was accommodated with their exchange/return policy. i received very prompt response to my email and it was shipped the same day.

This was my first time ordering and the customer service rep that assisted me with my issues was absolutely fantastic! What a great experience and I intend to tell everyone! Thank you!

Customer service is excellent and conveniently available. This was my first time ordering from moxie and I'm impressed with how quickly they resolved my issue. I look forward to making many more moxie orders!

I LOVE this company! Customer service is excellent. I can't believe how fast they respond and Luzille, who responded to my query, was super helpful and friendly and solution oriented. I had mistakenly ordered a kit with the 5 magnet versions and I wanted the 10 magnet versions instead and she totally handled the issue and it was also really nice to get the same rep responding each time. I sent over 4 or 5 emails clarifying and asking questions and she followed through and answered all of my questions quickly and I felt supported and taken care of! PLUS I love their products and felt valued as a customer.

The nano lashes are my favorite. I have no trouble with them lasting all day, and the eyeliner grip is super easy to use. The customer service is what sets this company apart. It is personalized, smart, and very timely! I feel like I am chatting with a girlfriend! My profile pic is me wearing the baby lashes.

Reordered some lashes from Moxielash recently. When I didn’t receive an item, I emailed their support section. I heard back within seconds with an explanation that the missing item is on back order and I was provided a new tracking link. Oftentimes, we wait for days before we hear back from the service desk and even more during the holidays. I’m extremely satisfied with their response and their lashes!

OUTSTANDING CUSTOMER SERVICE!!! Thank you so much for all your help with my order when I had to make a change. The Moxielash customer support team (Lucille and Keith) made my exchange so easy. They immediately responded to my questions about the Moxielash products and my order. Moxielash obviously cares about their customers and wants to ensure that each person is happy. I will definitely be ordering again. Thank you, thank you, thank you!!!

I’ve never worn lashes before, but I decided to try the magnetic moxie lash. I made a mistake by buying the wrong color for my lashes and even though it was my mistake, customer service still replaced all the lashes for free to new lashes that would fit me better! They returned my email with an hour of my question about exchanging and helped me pick out the correct lashes. They are super friendly and helpful, I would recommend 100%
Even though the brown lashes don’t work for me, I still tried the system with the liner and the lashes, and I will say this is amazing, and so easy that I will always be wearing lashes from now on!
Thanks MoxiLash!
Your forever customer,
Candy H.

I have just received EXCELLENT customer service!
I incorrectly ordered the wrong lashies and Moxielash have given me a voucher at their expense to order the correct ones. Amazing! :) (Thank you Lucy)
By the way, I have smallish eyes and the Baby Lashies are perfect!

I am so glad I didn't immediately buy the big tube of the liner along with the first pair of lashes, or the makeup remover stuff they recommend. I'd have been out close to $100 for nothing. Just tried the Lashies for the first time. Either the stuff in the tube is "dead" or dried up or just doesn't work, but the lashes didn't even come close to sticking. I tried putting more of the liquid on, still didn't stick. Certainly not as advertised where it shows sticking the lashes to your wrist and giving it a tug to show how well it sticks. Very disappointed as I waited forever for these to finally arrive. Glad I'm only out the $35.

Excellent customer service!! The magnetic lash system wasn’t for me, so I contacted customer service via email and received a speedy reply and a more than generous offer to make it right. Such a great company to do business with!!

I ordered my lashies but the liner was dry, it was coming out in clusters :( I was texting with the representative, Luzille, she was very helpful, they are sending a replacement liner :) Hopefully I will be able try my new lashies soon! Thank you for your help

The warehouse lost my order. I emailed with a representative and she was very helpful. She was kind and got a new order placed for me. I will hopefully receive it soon. Can’t wait to try my lashes!

I am in love with these lashes. At first I only purchased magnetic lashes, but then I tried Lashies and it gets very difficult to decide which lashes I want to wear. If you ever thought applying lashes were a nightmare, I assure you anyone can use these lashes!

Cant give a review of the actual product has its not arrived. I ordered 5th November it’s now the 17th and it hasn’t even left the US yet. Shame on you for choosing the most possible cheapest way to send via DHL. You have cost me $165 out of pocket

I am completely amazed at the level of customer service from this company. My order was delivered to the wrong address in another town. I notified the company and in a matter of minutes, they informed me a new order was coming. I can't wait to try my new lashes.

I order some lashes for Halloween. They would have been here on time if I had put the right address in. Customer service was fast amazing. Dealt with the issue right away. I’ve tried the product before and absolutely love them I highly recommend.