Mr. ApplianceAvis 

It’s only a one because I don’t have the option for a zero. Waited a week for my dryer repair. Just got a call last minute stating “I have to reschedule your repair “. I’m livid. Monday is the only morning I can be home due to work. They evidently drop scheduled appointments for refrigerators. As if it couldn’t wait 2 hours. I get to go another week without a dryer. Clearly not enough staffing. All she kept saying in response was “I know.” No, you clearly don’t.

I was quoted a fee of $135.00, to be applied toward the repair.
I was charged $193.03, for 3 screws for my oven door. The part that was "a guess', as to what the problem would be, is discontinued.
It was a guessing game.
I could have watched a UTube video and learned more about my oven.

3 trips out to the house and the dishwasher is still broke. Came out once for 10 minutes, guessed at a part and said he'd have to order it. Came out the second time swapped it out and didn't wait around to see if it fixed the issue (shut off mid-cycle). Told me if that didn't fix it, it was a computer board. Called them up to request them to come out and switch the board. The SAME GUY comes out a third time and asks what seems to be the problem. I reminded him of the history (this all took place in about a month's time) and said we should be switching out the computer board. He said well, I'll have to order it and come back. Ridiculous!

Horrible, horrible company. Unprofessional and inexperienced. They will only respond to an issue if you leave them a bad review. Don’t just take it from me as a warning, here is what Google says about them:
According to Google reviews, common complaints about Mr. Appliance include: excessive pricing for repairs, high service call fees, poor communication, technicians not properly diagnosing issues, difficulty reaching customer service, and accusations of being dishonest about repair costs; many users report feeling like they were overcharged for simple fixes or unnecessary parts replacements.
Key points from reviews:
High cost:
Many users complain about the high cost of repairs, often citing significantly higher quotes compared to other appliance repair services.
Unnecessary diagnostics:
Some customers report being charged for a service call and diagnostics even when the technician didn't ultimately fix the appliance.
Poor communication:
Issues with scheduling, lack of updates on repair status, and difficulty reaching customer service are frequently mentioned.
Misdiagnosis:
Several reviews claim that technicians misdiagnosed the problem with their appliance, leading to unnecessary repairs or additional costs.
Pressure tactics:
Some users feel pressured to accept repairs they don't fully understand or agree with.

Beware of Predatory Practices – Avoid Mr. Appliance of Salem

If I could give zero stars, I would. My experience with Mr. Appliance has been nothing short of infuriating—full of misdiagnoses, inflated repair costs, and a refusal to take responsibility for their work.

Our washing machine, less than two years old but just out of warranty, started leaking water. As someone with no technical expertise, I described the issue as best I could. Mr. Appliance charged a $150 “diagnostic fee” for what turned out to be less than 15 minutes of work, determining that the only issue was a faulty intake valve. The repair would cost nearly $500—a steep price, but still cheaper than replacing the machine.

They replaced the part, said everything was working fine, and left. But the moment we turned on the washer, it started making an ear-splitting grinding noise—something that had never happened before. When we called them back, they sent someone to inspect the issue, only to claim that it was completely unrelated to their work, completely unrelated to my initial complaint, and therefore, a completely separate repair requiring more money out of pocket. Their excuse? Because I hadn’t complained about a grinding drum initially (because it wasn’t happening then), they didn’t bother to check past the intake valve during their so-called “diagnostic” visit.

After pushing back, their best offer was to rip out the part they had installed and issue a partial refund—keeping the $150 I paid for their flawed diagnosis. In other words, they take zero accountability for their work, leave me with a still-broken washer, and expect me to pay for the privilege of their incompetence.

Their diagnostic charge is nothing more than a predatory business practice designed to lock customers into inflated repair costs while absolving themselves of any responsibility. I deeply regret trusting them with my appliance repair, and I strongly advise others to stay far away unless you enjoy being overcharged and left with more problems than you started with.

En la llamada no me indicaron que cobrarian 129.00 por la visita de apenas 5 minutos. En su pagina Web tampico dice que cobren por visita o por hora. Mr Apliance no es recomendable para ser llamado.

After several “minor” repairs for my Samsung refrigerator leak, Mr. Appliance of Asheville replaced the entire back panel for the second time within 6 months. The fridge still leaked. Mr. Appliance/Bob Tuck, (regional manager I think) blamed Samsung. Samsung denied any responsibility since the fridge itself was out of warranty. Mr. Tuck refused to do anything further and wouldn’t refund my money for the panel, even though the panel was under warranty from his company. After several emails back and forth, Mr. Tuck cut off all communication with me. I was out about $1700 in repairs. I especially didn’t appreciate Mr. Tuck cutting me off entirely and not making any effort to reimburse me for the warrantied back panel. I certainly won’t use or recommend Mr. Appliance ever again!!

We contacted Mr. Appliance in Carlisle to look at our down draft exhaust fan behind our Viking cook top which would rise and fall, but the fan didn't run on. Alex came to our house within 3 days after calling in order to diagnose the problem; found the part and returned to make the repair within a week. Alex is very professional, knowledgeable and courteous. We were very pleased with all the facets related to the repair process and were kept informed of parts availability and pricing, as well as Alex's arrival times. I would recommend them highly.

Eric was very kind and courteous. He was able to diagnose the problem with our dryer and had it fixed in a very timely manner. Thank you!

The first time Lance came to the house, he was friendly and efficient. He quickly diagnosed the problem and gave me a quote on the repairs. He came back today to install the new part. He arrived on time, was quick, efficient and friendly. He explained what he did and what the warranty period for the part and repair were. In and out in less than 30 minutes and my oven works!

Zoltan Hungler of Mr. Appliance in Sherwood Park Canada did a great job in repairing our dishwasher. During the assessment of the issue he was able to identify the problem and make arrangements o order parts. He also arranged the office to schedule the time for installation of the parts and testing. It all unfolded as scheduled. Much appreciated.

the installer for my dishwasher said he could not put on the kickplate or attach the dishwasher to the sides, as he did not have the proper hardware. mind you, he had tools and what looked like a set of his own screws. i said to him, didnt it come with it? then he opens the door and alas, there was the bag! so he secures it to the sides, but still didnt put on the kickplate. my husband had to do it when he came home! he also didnt seem to put enough insulation and left a gap in between the counter and top of the dishwasher, which my husband said may not make it perform correctly. lastly, it did not seem to be heating up the water, and the dishes did not dry. so what did he do wrong? a few things...i've been waiting for american home shield since august to fix my dishwasher, they said no we will give you a new one, and this is where i am at four and a half months later. with a cheaper model, brand new, that isnt working correctly, due to faulty installation.

I called to have my refrigerator serviced due to not cooling and ice maker not making ice. The technician showed up and said it needed preventative maintenance that took about 10 minutes and charged me $378 with a 30 day warranty and was told wait 72 hours for ice maker to start back making ice. I ask for a receipt and was told he would email it to me but never did. After a few days, ice maker still not working and the refrigerator still not cooling like it should so I called back and spoke to the same guy and he said he will send the tech back out on Wednesday. On Wednesday, the tech never showed up so I called and spoke to a woman and she said I don’t have an appointment nor do they have a record of me even calling to make an appointment and they did not send a technician out to service my refrigerator. She asked do I have a receipt and I told her the technician never emailed it to me and she said, “well I can’t help you then.” I told her I have the technician here that day on my ring camera and I have my phone records of me calling to make the appointment. She was less concerned about the entire situation and very argumentative. I told her that I’ve been scammed out of $378 and she claim not by us because you never called. STAY AWAY FROM THIS COMPANY!! Whatever they are doing must be a inside job scamming customers.

I regret getting involved with them. For $119.00 a "technician" showed up, took a glance at my ice maker and said "it's the inlet valve, that'll be $597.00. You pay me up front and I'll be back (sometime)and finish the job." I told him I would not pay anyone and run the risk that I'd never see him again. He insisted I pay the "diagnosis" fee of $119. So I did. Then I called the company and let them know I would not work under those terms and would only pay when the work was completed and the ice maker functioning correctly. The "diagnosis" was no more than a guess and I was concerned that further repairs might be recommended upon a more complete check. The manager told me that paying up front was the only way they worked. So, bottom line, I threw away $119.00. I'd recommend staying away.

I requested to have the freezer door of my Whirlpool refrigerator looked at because I was collecting ice on the inside of my freezer. I also asked about having the warmer drawer looked at on my Whirlpool oven as the drawer is missing the glides.

The service person showed up on time and was very courteous. He quickly began to evaluate my inquiry and within about 30 minutes he let me know the drawer rubber seal was not good and that the drawer guides were checked and working correctly. The recommendation was to replace the seal on the freezer and the two refrigerator doors.

The quoted price for the three seals and installation was $750! And the installation of the oven drawer guides was $350 (including parts). I purchased genuine Whirlpool parts through Amazon for $268 (the three seals and the oven drawer glides) and I watched youtube video for installation. Total install time for all was 1 hour. I saved myself $832.00.

I WOULD NEVER USE THIS SERVICE AGAIN.......WHAT A TOTAL RIPOFF

RUN! THIS COMPANY WILL RIP YOU OFF!! I schedule an appointment with them anytime between noon to 4 PM. I got home at 11:30 am and the tech had already came and gone without calling or texting us. I called them several times and no one would call me back. All I got was generated text messages. They finally called at 4 pm on a Friday. We asked for our money back and they refused. No apologies .. Nothing! They were rude and unprofessional. Again... RUN! You are better off calling some other company!

Prices were outrageously inflated, never showed me a detailed breakdown. Service Tech was friendly, but they would rather have you buy a new appliance than have to repair the actual issue.

Tech was dispatched quickly however the company on a whole was not honest with how quick the repair could be done, tech came to my house diagnosed the dryer and said that the problem can be fixed next day because he did not the part on his truck to fix it, however the part was not at his office and needed to be ordered from the manufacture, ok no problem ,,, paid half of the repair cost at the time of diagnose, only to be told that they only do repairss between the hours of 7am-3pm and they dont have late hours or work on weekends.. so you will have to miss a day of work to have them come with the proper part hopefully! this would not work for me so i requested a refund only to be told that i would get a paper check when i paid with a debit card... 7-10 days later!!!! rep on the phone was no way helpful... this company is more interested in getting the service fee than fixing your appliance!

This is one of the worst repair companies I have dealt with. My dishwasher was broken and I called them , he came out supposedly fixed it and said if it does it again within 60 days we will come back at no charge and fix it . It stopped working within 30 days and when I called they proceeded to tell me they don’t guarantee their work like that. That I would have to pay another 130.0@ service called plus repair service again. Not a chance. I would not recommend them to fix anything!!!

Everything went well to begin with. The tech came out last Friday, Nov 15, 2024. He took the machine apart and replaced parts (springs) in the washer, was kind and gave advice about the appliance to help avoid the issue in the future (only issue we had prior to this and which was being repaired: the washer being off balance). I started a load in the washer shortly after be left. The washer filled with water, and then stopped and has been stuck at that point in the cycle ever since. I reached out to them the same afternoon, hoping the tech would be able to swing back by and correct whatever step it appeared he missed (resetting a trigger, reconnecting something...this was not an issue prior to him taking the machine apart so it seems to be directly related to what steps he took and/or missed during reassembly). They were already closed already but called me back the following Monday morning. Jordan is the one with whom I spoke and explained the situation. She let me know she had already contacted the warranty people (Allstate) that morning to see if they could come back out on the same ticket to work the issue and she reported they told her no, that I had to begin a new ticket. I tried to explain again the issue, hoping she would understand that this was not technically a washer issue, it was not related to the previous problem and ought not be tied to the warranty, that this stemmed from what THEIR tech did or did not do to the washer while he was repairing it and this did not need to go thru the warranty - they ought to make it right. Jordan was kind but stayed with I had to contact the warranty people before they would be able to do anything about it. I acquiesced and called. I kept in touch with Jordan at Mr Appliance over the course of the next couple of days, with my load of laundry continuing to sit in that water filled tub (I was not about to remove the clothes completing submerged in water and have it go all over my floors). Finally on Wednesday, Nov 20, 2204, Jordan heard from Allstate and it was 'approved", to which I, with sincere kindness, reminded her this was a Mr. Appliance issue that their tech created, and I asked if they would be able to make the appt a priority given the situation. She said they could not. The appt was set for Friday. Today, Friday, Nov 22, 2024, about an hour before appt time window began, I received a call from Jordan letting me know they received word from Allstate that Allstate was going to reimburse us for or replace the washer. I reminded her that this was NOT a washer or warranty issue, that it was a clear case of the tech not doing something correctly and they needed to make it right - that the washer was not actually broken or needing to be replaced, as by this point it has been going on for a week and we simply want our washer to work. She would not concede, stating that they have to follow exact instructions from the warranty people and do nothing else or lose their contract with them. That is not what my desire is to happen (to lose their contract), but this company needs to make right what their employee made wrong. I am sure I have lost an entire load of towels because of the week they have been in the washer and now which I will have to remove soaking wet from the water it has been sitting if for a week. We have been without a washer in a household of 6 people for 8 days now because of whatever step the Mr Appliance tech missed, and it would have been so easy for Mr Appliance to simply send him back by - with no regard for the warranty as it has nothing to do with this issue - and make things right. I was able to finally speak with Jordan's supervisor when I called back this afternoon, Shelly, Shelly did not accept any responsibility for the problem the tech caused. Please know, the tech was kind. No one has been rude throughout the process, but that is not the issue. The issue is that their customer service and customer care, as well as their personal responsibility and accountability for services they provide as a company, are terrible. I will personally never use them nor recommend them to anyone. They could have easily made this right by simply having the tech return and completing the step he skipped (or undoing the step he took) which caused the issue, an issue that was completely secondary to the original problem. This is a case of horrible customer service and trying to milk a warranty contract for an issue that their technician caused.