M&T Bank Avis 

Charged an overdraft fee and a stop payment fee AFTER I had reported a fraudulent charge. If that isn’t disgustingly unethical banking I don’t know what is. And on Christmas Eve no less.

I had to open an Estate Account with M&T Bank when my brother passed away. They were generally helpful but I needed extra deposit tickets. They gave me blank ones rather than filling in the account number for me and then charged me $12.95 to get 50 imprinted checks with the account number. Most banks do this on the spot at no charge.

Their customer service is terrible. After making my final payment on my installment loan I went to check online to make sure they received it. They took my account off of my homepage with no way of looking for that payment or any other payment history. I then called their office and the person on the phone asked for my social security number to look up my account. I do not give anyone my ss number over the phone. This is not customer service!

I have been a customer of M&T Bank since 2011, when it acquired Wilmington Trust. For the most part, I was generally satisfied with the bank and the service I received. Recently, I was sent a threatening letter, saying that if I did not call and verify my information that they would first freeze and then close my account. I understand KYC requirements, but sending this type of threating letter as a first notice is ridiculous. I called the number provided, verified my information with the representative I spoke with, and was assured that the issue was resolved. A month later, without any notice or explanation, the bank freezes my account and starts sending notices to creditors that payments will not be processed. This is not only embarrassing to me, but casts me in a negative light with my creditors. The first notice of this action was another letter. Nothing on the online website that I use regularly. No text alerts that I have signed up for. Just a letter saying they were returning a check I wrote. I called and spent an hour and twenty minutes trying to address the problem across multiple departments. They acknowledged that they were in the wrong and that I was told that I had correctly verified my information, yet still froze my account without warning. When I asked to speak with the supervisor of the department that handled this roughshod treatment of customers, the best they would do is give me an address for their customer advocacy department. No one deserves to be treated like this, especially a long-standing customer. I will be banking elsewhere from now on.

I have been a loyal customer of this bank for years, and I am extremely disappointed with how they handled a recent situation. My son was unfortunately scammed into depositing a fraudulent check, and as soon as I found out, I immediately contacted the bank to report it. I acted in good faith, explained what happened, and asked for guidance.

Instead of supporting me as a long-time customer who was trying to do the right thing, the bank chose to close all of my accounts. This was very upsetting because I was the one who reported the fraud and sought help. I expected understanding and protection, not punishment for being honest.

I hope the bank reevaluates how they treat loyal customers who come forward with concerns. This experience left me feeling unsupported at a time when I needed assistance the most.

🚨 M&T Bank — People need to hear this. 🚨

I’ve always had clean payment history, and I’ve always paid on time. Then during M&T Bank’s transition, my January payment was lost on THEIR end — not mine.
Instead of correcting their mistake, they marked me 30 days late.

At the same time, we had a serious emergency at home:
A bathroom leak that caused mold, and with small children, this became a health risk. I reached out under hardship, explained everything, and asked for help.

Here’s what happened instead:
• They ignored my clean payment history
• Hit me with a 30-day late caused by THEIR transition
• Offered almost no support while I was dealing with mold, repairs, and trying to keep my kids safe

Banks claim to care about families and communities — but when you’re actually in a crisis, they push you aside.

I will be filing a complaint with the CFPB (Consumer Financial Protection Bureau) because this is unfair, harmful, and not how a bank should treat customers who have done everything right.

If you bank with M&T, be aware of how they handle emergencies and their own errors.

M&T Bank, fix this. Families deserve better. @CFPB

Wait times are over an hour to speak with representatives! Sadly I’ve only had a few positive experiences with any contact over the years that was kind…95% are horribly rude! When you’re calling about your own money and get treated like a criminal every single time and spoken to like you’re bothering them! I’ve never seen so many mistakes made from a bank (when you’re dealing with others money I guess that is not important!)! My account had over 12 frauds over a few months time.. After I received text alerts and replied with; it was me trying to use my own money but it would be denied again for fraudulent behavior. Please save yourself any unneeded aggravations and DO NOT USE M&T Bank!

I went to a branch in Farmington, CT to renew my 6 month CD. What I discovered is that the customer gets the CD rate correlated with his Account address no matter what branch you use to renew. Different Zip Codes means different CD rates. Other (Online) banks do not do this! Why does M & T. ?They didn't even honor the introductory rate poster on the website because they only use Zip Codes for CD rate setting.

Absolutely HAPPY AND SATISFIED with the way my mortgage loan was handled by Marion Cantor.
everything went smoothly and seamlessly. With Marion Cantor you're in good hands
Thank you Marion and thank you M&T Bank

Worst Customer Service, And Fraud Department In The World..If I could leave less then ! star I would...

This has to be the worst bank ever! Supper Old school, making a payment is a mission! No good!

I recently closed a mortgage with M&T bank. They got their routing number wrong on the paperwork. For the automatic withdrawal, which they require, had a different routing number that they could not explain. Everything is a mystery. They did two withdrawals for the same payment. They are unknowledgeable and arrogant. It's like dealing with middle school children.

I have never encountered a more inept and frustrating banking institution than M&T Bank Name. The customer service is an absolute travesty, marked by incompetence at every turn, and the interminable wait times are nothing short of outrageous. It rarely takes less than 20 minutes and just one agent. It's been over an hour and two agents and I'm still on hold. Local service branch is great, though.

Been a member of this bank for over ten years and this is the second noteworthy issue I have had.

I deposited checks on a Monday and was promptly locked out of my online banking account from Tuesday thru Friday morning. And not only was I locked out, but a business that was already connected to my checking account for payments was locked out as well!

I went back and forth with customer service at 1-800-790-9130 and went back to a local branch (upon their instructions) with no help. Approximately 48 hours later I was just told over the phone that the "verification department" has not only put a hold on the deposited checks, but has also blocked me from accessing my online banking account for FIVE business days!

I then reached out to the M&T CFO, Daryl Bible, and another M&T executive using my LinkedIn Premium account with no response.

Friday morning I received a call from someone on the M&T investigation team who said the checks were finally approved and my funds were available. So I went to a local branch to get a cashier's check for only to be told the recently deposited funds would have to be in the account 10 days before I could get a cashier's check on the funds! I told the teller and supervisor about the call I received saying my funds were available, but they were not hearing it.

On my way out of the branch I sent a text to the investigator who called me earlier, complaining to him about my situation. He promptly called me back and demanded to talk to someone at the bank and after much back and forth between him and a teller, a supervisor, and the branch manager, I was finally able to get my funds!

A day later, one of the executives I reached out to on LinkedIn finally got back to me. A day late and a dollar short as the saying goes! And a week later, still not a peep from the CFO, Daryl Bible.

This was the absolute worst banking experience I have ever had, penalizing a long time customer for depositing some checks! I CAN understand putting a few day hold on some unusual checks until they clear the proper protocols, but to lock me as well as a business out of my online banking was over the top bad. It is no wonder M&T gets just 1.3 stars on this website.

Good riddance M&T!

Absolutely the worst bank possible. I tried to pay off a large loan, 7 days later money still in my account! No payoff! Call them again finding out that they did paperwork wrong, no call no nothing! Tried again today 10/7/2025 probably won’t go through, I had to pay an additional per diem, because of their mistake! Worst bank ever!!!!!!

I had to schedule an appointment for 9 am. I online connected to the video calling website at 9 and by 9:45 am they said I missed the video call and to re-schedule. Really? I also tried to login by phone and it keep saying that the meeting has not started. Might be time to move my money some where else,

HORRIBLE EVERYTHING. I was involuntarily transferred to this bank for my mortgage, and it's been a nightmare. They randomly don't process payments, charge me fees for things that are beyond my control and never resolve the issue. Their mistakes have even hit my credit. I'm moving mortgage companies asap.

The employee Shane it was completely unrespctfull when I was trying to get my account back every Friday is something with the account and I when I got to the account it took me out I did call back and Shane pick when I was hey I think I just spoke to you she hang up on my face

M&T Bank’s mortgage servicing is a mess. The phone reps I spoke with lacked even a basic understanding of how mortgages—and their own systems—actually work. When I questioned an escrow increase, they immediately blamed “higher taxes and insurance.” The problem? My tax and insurance costs had gone down, not up. Once confronted with the facts, the reps had no explanation. I’m about 80% certain they didn’t actually know what escrow is and were just winging it.

Instead of resolving the issue, they placed me on long holds while trying to get answers from leadership. The result was confusion, deflection, and zero accountability. If you’re looking for baseline competence in mortgage servicing, go with a dedicated mortgage company or credit union. Avoid the clown act that is M&T Bank.

Could not find online method to download our 1099 tax form for our business accounts. Called for support. They asked a bunch of questions to authenticate account- all answered. Explained that I could only download monthly statements and didn't see an option for tax forms. They then wanted to know who the admin on the online access was? I explained we are a residential coop and account was opened over 20 years ago and we have used the same online user account. Mind you, I am authorized signer on the account. They kept saying that they would have to block the account if I could not have the admin get on the phone. They also would not provide the name of the admin of the potential 10 prior board officers. They mentioned a change of admin is possible but would take 3-5 days or we could go to a branch office. I said we would go to the brank office to deal with the changes. This is something we already had done when changing the officer names on our account which took time to coordinate among all of us. It would have been nice for them to mention the online access admin.
After the call I tried logging back into our accounts and access was blocked! This was on a Saturday and now we have to schedule a weekday appointment to regain access and continue banking online. Completely unacceptable for Business accounts. It may be time to move to a new bank.