Metropolitan Thames Valley Avis 

I had an excellent experience with Shubham. He was patient, proactive, and really took the time to listen to my concerns. I felt understood and supported throughout the whole interaction, and he made sure everything was handled smoothly. It is rare to come across someone so attentive and thoughtful, and I genuinely appreciated the level of care he showed.

5 stars purely for Chris A, fantastic fella

Had a very distressing situation with a leak at my house
rang M.T.Valley who sent a plumber really quickly who did a excellent job.
Rang the next day and spoke to a really Patience, understanding, kind reassuring, excellent communicator gentlemen called Izuo otuoghal he completely sorted the situation and put me at ease
Thank you Izuo your patience and communication skills are next to none.
i really appreciate you
MTV keep employing people like izuo who show that they care when you are in a panic and need reassurance.

This is a review for Shubh at MTVH. Shubh assisted me today, giving the right information with great respect, patience and humility very professional. He went above and beyond to resolve the issue with detailed explanation and sending the necessary information to the professionals who suppose to resolve the problem.

Tom M was very helpful and informative. I spoke to his colleagues previously who were not so helpful or transparent. Even when Tom had to deliver bad news he was clear and reasonable about it. He’s a great customer service professional.

Shubham Sajwan was very helpful and patient, raised all repairs

Ishan was very helpful very polite got all what I needed sorted out

I made acall to Metropolitan and spoke to a lovely gentleman called Shubham Sajwan. He was very polite and professional.
He was patient and listened to my query and went over and above to support me.
He explained the process clearly and let me know the steps and who would be contacting me. He resolved the issue and I am so grateful there are still helpful staff out there. Thank you Shubham, you made my day.
Eugenia

I have been waiting 13 months for a repair to my toilet which does not flush and constantly smells of sewage.I am now on a 14th reference number with all prior reference numbers cancelled.I have had 7 visits yet all MetWorks have insisted on is take photographs.

What made my experience good was ishan was very helpful and understanding on my repairs, that need to b addressed and gave me dates that suit me.

I’m a resident of the church Croft Nottingham. The services are very good and they they are very helpful to me in every situation

Spoke to Michael today about a query and he patiently listened to my whole ordeal, empathising with me all the way. I felt genuinely heard for the first time in a long time. He guided me on my next steps and all the options available to me. I felt really helped, thank you so much!

Absolutely awful company MTVH are totally incompetent, they take regular payments for alleged maintenance services that they never do, in fact they never visit the site! This has to be investigated as a scam, they should be shut down by the ombudsman.

I would like to leave a review for Samuel Kwarteng at MTVH.
He assisted me today with quite a complicated issue, which he was able to resolve efficiently. Throughout the whole process, he remained very polite, respectful, and professional. Nothing was too much trouble for him, and he went above and beyond to make sure everything was sorted.
I am very grateful for his help and the excellent service he provided.

Possibly the worst freeholder, we’ve had mutiple fire safety installations, all failed, workmen illegally entering flats, fire doors adapted so they no longer close, two different letters on one day, one telling us to evacuate and one to stay put in an emergency, our front gate and block doors not working for 5 months, multiple thefts of our post and packages in this period. MTVH need to seriously look at all of its processes. We are not safe and do not feel safe.

Amazing team, had my leak repaired within a week. Just had my bathroom re floored and new ceiling, it looks amazing. Im so happy, thanks to Paul for coming out late evening. Thanks to Andy, who's team did an amazing job on my bathroom. Can't thank you all enough, much love to MTVH.

I rang in today to report a repair I needed done urgently. It was so lovely to have a man called Ishan answer the call as he was polite, understanding, spoke calmly and took his time to understand my personal need and request. Handled my request promptly. Extremely professional. Thank you Ishan.

Very helpful customer service by Ishan.
Thank you.

Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,

I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.

We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.