I had a really positive experience with Chris, the agent at MTVH. He was extremely helpful and took the time to answer all of my questions clearly and thoroughly. He explained everything I needed to k... Voir plus
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Lisez les avis des autres
Phone lines are terrible. Get passed from department to department. Nobody takes ownership of issue. No managers available to speak to. No clear escalation process. Still awaiting response a... Voir plus
Chris A was attentive and cared to my needs. Had a crazy plumbing issue that took 10 hours to be tended to but despite the long wait I was definitely taken seriously. The plumbers were great too. Look... Voir plus
L'entreprise a répondu
Michael. It was a pleasure to be served by this young man. Helpful, patient, understanding and clearly passed on the information required. Even though it was a short exchange I felt uplifted by it. He... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We believe everyone should have access to a home and the opportunity to live well.
Coordonnées de contact
Bristol, Royaume-Uni
- mtvh.co.uk
3,7
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I rang in today to report a repair I…
I rang in today to report a repair I needed done urgently. It was so lovely to have a man called Ishan answer the call as he was polite, understanding, spoke calmly and took his time to understand my personal need and request. Handled my request promptly. Extremely professional. Thank you Ishan.
1 avril 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Vivian,
Thank you very much for your feedback - I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful customer service by Ishan.
Very helpful customer service by Ishan.
Thank you.
1 avril 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Olani,
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
Paul was extremely helpful despite the…
Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,
1 avril 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Nichola,
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
negligent and dismissive
I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.
We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.
30 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. Please be advised a member of the contact centre will reach out today to discuss.
Many thanks
Lee
I’ve just spoken to Paul he was very…
I’ve just spoken to Paul he was very polite and helpful with a repair that needs sorting out
30 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Nicholas,
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful and thank you very much…
Very helpful and thank you very much for such a detailed response
27 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Ania,
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Re intercom repair
Chris was very friendly and approachable. I asked for a Friday am time as I work and have health appointments, I need to keep free. He was just so nice and kind, which makes a big difference. He was also very thorough. Please pass on my sincere thanks to his manager, Chris is a credit to MTVH. Thank you very much.
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
This experience was terrible
This experience was terrible, not helpful at all they have applied direct to UC for my rent and there was no reason to at all and then wanting me to pay 2 months ahead to reverse this action when I only get paid a month at a time and u currently owe this months rent as I have always paid it in arrears.
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Emma
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