MUD\WTR Avis 214

Great product but horrid customer service. If you purchase this, be prepared if you are ever dissatisfied or have an issue, to get ZERO support from their customer service.
Billing issue, "Sorry for the inconvenience." Product issue, "Sorry for the inconvenience." Shipping issue, "Sorry for the inconvenience."
Get used to these words, because it seems to be the only response that the MUDWATR customer service team has been taught to use.

It tastes the way it sounds, like dirty water. It is quite weak in flavour if you follow their dosing instructions, and very bitter. The only flavour you really get is cinnamon but it is like an earthy watery cinnamon. If you don't mind using sugar or sweetener or milk to make it drinkable, then go
for it for the health benefits. But it won't replace a cup of black coffee for me. I would rather just cut down my coffee intake and drink herbal teas the rest of the day than try and make this stuff enjoyable. If you want the medicinal mushrooms there are some great companies like Great British Suppliments who do high quality mushroom capsules.

Poor Customer Service.
I invested more than $100, only to receive the incorrect items. Despite my persistent efforts over several days, I have not received any response from the company. My reluctance to recommend this company is solely based on their poor customer service, as I haven't had the opportunity to evaluate their products due to receiving the wrong order. Running a business without addressing customer concerns is not a viable approach.

I accidentally chose the wrong shipping address at checkout. Minutes after checking out, I emailed customer support requesting the order be sent to my correct address. I also updated my shipping address in my account.

The customer service took too long to respond, and by that time, the order had already gone out. If they had responded sooner, this could have been avoided. They asked me to contact the courier. The courier asked me to contact the shipper, and around we go, ultimately leaving me paying for something and getting nothing.

If I were this company, I would have shipped a replacement order in the hope of retaining a customer over the long term. As it stands, I have a bitter taste in my mouth, being out $40 with nothing to show for it. Boo.

UPDATE:
The company did eventually get back to me and ultimately sent a replacement bag. The thing is, this could be avoided with more timely customer support. When there are these extended delays, it leads to grumpy customers. I'm a little less grumpy now. The product is honestly pretty good.

So far so good with their coffee replacement, have struggled to find more info on the exact environment the mushrooms are grown however, but seems to be clean. Used get headaches from another brand and found the mushrooms were grown in china, so may have been absorbing toxins from the environment, which mushrooms are prone to do!

This is 100% linseed oil. Smells awful and is so greasy on your face, 1.5hrs after applying I had a massage and left a huge grease spot, so embarrassing. After 2 months don’t see any benefits whatsoever, another Emperors new clothes product. Steer clear.

this is my 1st experience at MUDwtr.and it has been full-fledged support by everything, i received the package on time and received what they displayed.

If I could select ZERO stars I would have done that. This has been the absolute worst experience with their customer service and return policy. It took them 6 days to even respond and after that, it looked like they hired a 10 year old to respond. Very unprofessional and I won't recommend buying anything from this company

The tea is pretty good. I liked the rest tea (purple label) a lot. It was helpful to go to sleep and the normal mud water (black label) was pretty good but definitely did not wake me up and make me alert any way near to how coffee/caffeine does. not a true replacement at all. This review is less about the tea and more about the customer service. I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May. I received an email from Mud water confirming my cancellation. June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled. In trying to resolve the issue, their customer service requested I return the latest tea to them and pay myself for the return. This is such a terrible way to handle this error on their end. Why would I pay to return something I had not ordered/was sent by the company's mistake. I normally don't leave bad reviews as it takes up my time but the way this was handled irritated me a lot. Side note too, their ads are really, really obnoxious and annoying. mud water... as bad as it sounds

love the products took while but get used to it. however the website is a loop that goes to start over continuously. cannot navigate this website. nobody to talk to. emails ignored. products take 4 weeks to arive. amazon delivers in 123 days. terrible customer recognition total disrespect for ppl who cannot navigate the website is terrible

Ordered a starter kit and creamer. Creamer arrived. Two days later after no starter kit had been delivered I sent an email. Generic response, "it can take up to 72 hours". 3 days later, no response, second email. 2 days later, no response to EITHER message so I sent another one. No one will contact me, I have no package but $60 missing for buying something I NEVER GOT. Not only did they steal my money but they're also ignoring me. I was looking forward to try it but I just want my money back but I can't even get a response. Would give this 0 but it's not an option. Give me my money back, I'm not rich, I work hard for every dollar.

I guess most people come here to complain. I've been using the regular mud wtr for over A year. It's better than other mushroom coffees I've tried. I feel like people need to adjust their expectations of what it is. It's not going to dissolve by nature. And it's going to taste earthy. Tried the golden milk recipe and I like it a lot. Someone's review said it's too much turmeric... But that's what golden milk is made of lol. Anyway.. never had an issue delaying my orders or cancelling my subscription. I recently changed over to golden milk. Had an issue with it can lid getting stuck twice and the customer service was quick and efficient in addressing that.

This product has so much turmeric in it that it tastes awful. The worst part is that the turmeric doesn't dissolve, so the last 3rd of the drink is gritty and worse than the first part. It was truly a waste of my money.

I don't love this brand. I did some research on mushroom coffees as I am breastfeeding and trying to eliminate caffeine. I never drank more than about a cup a day of coffee anyways, but I thought I'd try out mushroom coffee anyways. This was the second brand I tried, I do like that it is not sweetened, and I can add my own sweetener (or not). However the essencial flavor itself is rather... watery. I even doubled and tripped the dose, but I still find the flavor there is, is very shallow. Lastly, I flavor that does peak through is mostly from the chia. Being the first ingredient in the blend, it is also my suspicion any energy boost in this drink is really from the chai (black tea), not the mushroom blend.
They seem like a great company and I had a really easy time canceling my subscription, and getting a return label for the second shipment so I appreciate all that hugely. But, sadly, honestly, not my favorit.

I saw the ads and eventually caved and started with the morning starter kit. I loved it. It wasn't love at first sip but once I found my recipe (just hot water + their creamer + oat milk + collagen), I was hooked. I was never a coffee drinker but am a huge matcha drinker and had a stint with energy drinks ... Anyhoo, after learning more about MUD\WTR and their articles, I started taking notes about how caffeine makes me feel and other routines and can confirm, it has changed my life. And for those reading about their subscription management, it's actually super easy to manage your account – you just login on their site!

Horrible taste. Made me sick. Because of all the positive reviews I wanted to give it several tries, but to no avail. I experienced no energy, and felt like I was literally drinking dirt. I Faithfully follow the instructions gave it some time about a week or two and I just kept feeling the opposite effect drained sick and tired.

Worse thing I have ever tasted and once you open the product they will not accept any returns. BE WARE, this is false advertising and does not taste anything like CHAI. It tastes like it sounds, like dirt in a cup. TERRIBLE. I tried it with milk, without milk, with sugar, without sugar. It never worked. Watered down mud. SO TERRIBLE and so DISAPPOINTING. Complete scam.

Bought over $100 off products that I can’t even use. It makes me sick every time I drink it. Full on rashes, sweats, stomach cramps and diarrhea. Emailed the company, crickets. Absolutely no response & it seems they’ve blocked reviews on every platform but this one! Hmmmm interesting.

Can't cancel my subscription. I tried to, and they kept giving me the same e-mail response which was just the steps to take to cancel/manage my subscription. I repeatedly told them that when I click the button on the site to manage the subscription, it takes me to a page where literally the only option is to subscribe to their newsletter. They have refused to be of any actual help, and I got charged again today and they shipped another overpriced garbage matcha to me.

prices are too high and they don't respond to your emails. My friends told me their support staff can't understand you and misinterpreted your email. very very poor service.