Musicguard ticks all the boxes, exceptional customer service ( Thank you Jayden) quick and efficient when it comes to looking at what’s needed personally insurance wise and totally worth every penny.... Voir plus
L'entreprise a répondu
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Just renewed policy with Music Guard. Have never made a claim but impressed with very helpful telephone adviser who explained all the benefits really well. Feel confident that what I need is well cove... Voir plus
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I bought my public liability insuranceon line with MusicGuard, after a recommendation from a friend of mine. I also phoned as well, before buying it, just to check on a couple of things, as I'm not th... Voir plus
Music guard has acted very Professionally when dealing with my claim to buy back some of my equipment that was lost to the Shurgard storage unit fire on Purley way Croydon. We the customers are still... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing insurance to protect the UK's musicians and DJ's for over 20 years
Coordonnées de contact
Royaume-Uni
- musicguard.co.uk
4,9
Excellent
268 avis
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Urgent request dealt with swiftly
I had need to get a copy of my schedule and certificate of insurance for an important engagement. The person I spoke to was courteous and helpful, and in a matter of minutes I had received all that I needed by email. Thank you!
4 décembre 2021
Easy to use as always.
3 décembre 2021
Great Service
1 décembre 2021
I had an issue renewing online
I had an issue renewing online. I spoke to one of the rep over the telephone who was very helpful and send me an email form to complete so she could manually update my account and renew it for me.
25 novembre 2021
Staff and price was great but had…
Staff and price was great but had issues to get download so could print off. Was told it would be posted but still not recieved policy as yet
8 novembre 2021
Réponse de musicGuard
Hi Jonathan
Great to hear that you were happy with the team, and the price you were quoted.
We have posted the documentation for you today and have also emailed them to the address provided but if you haven't received it in the next couple of days then please call us back.
Thanks
The musicGuard Team
Friendly helpful and effective service.
Friendly helpful and effective service.
Thank you
9 octobre 2021
Dealt with my issue very quickly
Dealt with my issue very quickly, pleasant phone manner and gave me some options to solve my problem.
17 septembre 2021
You didn't listen to my requirements…And made a phone call with no response
You didn't listen to my requirements and incorrectly created an account and policy that was not what I asked for. I have emailed, and make a phone call with no response
30 août 2021
Réponse de musicGuard
We are sorry to hear that you weren't satisfied with our customer service in this instance.
As part of the process for buying a musicGuard policy, the requirements are fully reviewed to understand whether the policy meets a customers demands and needs. It appears that the call handler did not receive feedback at this point that the policy was not as you required.
If this is still outstanding and you would like to raise this feedback further then please contact us on 0333 004 3444 and a member of our Customer Service team will be able to log a complaint for you.
Thanks
The musicGuard Team
A Good Deal!…
I have found dealing with musicGuard to be an easy deal. I haven't had to call on their services as yet but they always provide the cover that I require and don't overcharge. Thank you musicGuard.
26 août 2021
Efficient renewal of policy.
26 août 2021
Excellent service.
22 août 2021
There's not much to say really
There's not much to say really. It's one of those things we hope we never need but we have to pay for anyway. I had questions, they were answered, job done.
14 août 2021
Great service never had any problems…
Great service never had any problems always helpful with enquiries
12 août 2021
Insurance for New Guutar
Buying the cover for my new bass guitar was a very easy process over the phone. The customer service agent I spoke was very helpful in guiding me through the process.
31 juillet 2021
The staff were very helpful and polite
The staff were very helpful and polite, prices were also very reasonable
23 juillet 2021
Easy to navigate website and great that…
Easy to navigate website and great that you can amend your details straight away
19 juillet 2021
Excellent service as usual.
1 juillet 2021
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