I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again... Voir plus
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Lisez les avis des autres
My loan officer was absolutely wonderful. She had less than a hour before her lunch break when I walked into her office. Needless to say a hour and a half later this young lady was still just as cou... Voir plus
Everyone was really patience with me and went above and beyond to help me and make sure I understood what was happening. It was my first time ever trying to refinance anything before and I wasn't trea... Voir plus
Loan officer LaWanda Jones did an awesome, exceptional, professional job processing an auto loan for me. She genuinely showed me kindness. No question I asked was a dumb one to her. Ms. Jones even gav... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL. Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets. Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money. We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution. In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."
Coordonnées de contact
1604 Cherry Street, 39180, Vicksburg, Etats-Unis
- 877-457-3654
- membercare@mutualcu.org
- mutualcu.org
4,0
Bien
242 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service
8 juillet 2021
Réponse de Mutual Credit Union
Thank you, Laquanette for your membership and for taking the time to leave us a review!
The one issue I had with launching app
The one issue I had with launching app. Oh my..HEATHER and (don't remember her name) went over and above the call of duty. Even call me to update me while they worked thru process. (I am not a robot) Thanx guys..forever grateful. T. W.
6 juillet 2021
Avis spontané
Réponse de Mutual Credit Union
Thank you, Tomie for leaving us a review! We love our Heather and will be sure to pass along your praises to her and to our team member. Our members are family and we are glad that we were able to get you back up and going with the Mutual CU app.
I didn’t really understand the person…
I didn’t really understand the person and put me on hold , never got back on the phone and after holding for awhile they hung up.
2 juillet 2021
Réponse de Mutual Credit Union
Hi, Laura! We are sad to see that you've had a negative experience. There is no telling what might have happened that disconnected your call but we have many ways to contact us for assistance so that you aren't wasting your time. Time is precious. You can email membercare@mutualcu.org or submit your help ticket on our website at https://www.mutualcu.org/join-us/contact-us.html and we will respond to you quickly. You can also send in a message to us on Facebook and we can get you the help that you need. We hope that after reaching out to us again you will reconsider your review. Thank you and we hope you have a great holiday weekend.
They are wonderful!!!
1 juillet 2021
Réponse de Mutual Credit Union
Thank you, Kimberly for taking the time to leave us an awesome review! We hope you have a wonderful holiday weekend!
Réponse de Mutual Credit Union
Thank you, Jasmine for taking the time to leave us a review. We value our members and want you to get on the fast track to whatever your goals are in life. We are here cheering you on every step of the way. Have a great holiday weekend!
Réponse de Mutual Credit Union
Thank you, Sebastian for the taking the time to leave us a review. We are thankful you are a member of the Mutual CU family.
Efficient
Efficient, pleasant, knowledgeable, thorough, and explained everything so I could understand. Also answered my questions!
1 juin 2021
Réponse de Mutual Credit Union
Thank you, Coralee for taking the time to leave us a review. We are thrilled that you were pleased with the service you received. We thank you for your membership and look forward to many more opportunities to serve you in the future. Have a great day!
I haven't done enough business yet to…
I haven't done enough business yet to give a good review
1 juin 2021
Réponse de Mutual Credit Union
Thank you, Donna. We appreciate you and your membership and hope that as you conduct more business with us you will consider coming back and leave an additional review. We hope you have a great day!
Everything was wonderful.
21 mai 2021
Réponse de Mutual Credit Union
Thank you, Areva! We appreciate your time and your membership! Thank you for taking a moment to leave us a review.
Love my Credit Union
Since I have been a member of Mutual Credit all things have been great. When I go to the bank they greet you with a smile first. We all laugh, talk, and enjoy one another. It's really not like you're at the bank but just amongst family. Many blessings unto all Mutual Credit Unions and Partner's. Continue the great work and dedication to us members.
21 mai 2021
Réponse de Mutual Credit Union
Thank you, Deborah, for leaving us such an incredible review. We love our members, they are our family. We wish many blessings for you and your family and thank you for your membership!
Mutual credit union has great costumer…
Mutual credit union has great costumer service and is the most efficient bank that I’ve ever dealt with. They are very friendly and answered every question that I had.
20 mai 2021
Réponse de Mutual Credit Union
Thank you, Anita! We appreciate your time and your membership! Thank you for taking a moment to leave us a review.
I absolutely love mutual
I absolutely love mutual. Mutual has been there for my wants and needs. Thank you for being there to help me and my family through the toughest situations.
16 mai 2021
Avis spontané
Réponse de Mutual Credit Union
Thank you, Starlett! We are a family and we want to be there every step of the way thru the financial ups and downs in life. So, happy to know that we are a part of your journey! Thank you for your membership and your time in leaving us a review.
Réponse de Mutual Credit Union
Thank you, Monique! We appreciate your time and your membership! Thank you for taking a moment to leave us a review.
Réponse de Mutual Credit Union
Thank you, Belinda! We appreciate your membership and your time in leaving us a review!
Excellent service.
13 mai 2021
Réponse de Mutual Credit Union
Thank you, Bianca for taking the time to leave a review! We appreciate you!
I’m very pleased with everything thanks
13 mai 2021
Réponse de Mutual Credit Union
Thank you, Sharon for taking the time to leave a review! We appreciate you!
Keep up the good job
16 avril 2021
Réponse de Mutual Credit Union
Thank you, Latrice for taking the time to leave a review! Thank you for your membership and we hope you have a great day!
Everything was good.
15 avril 2021
Réponse de Mutual Credit Union
Thank you, Tanesha for taking the time to leave a review! Thank you for your membership and we hope you have a great day!
People were very nice and helpful great…
People were very nice and helpful great experience.
15 avril 2021
Réponse de Mutual Credit Union
Thank you, Timothy for taking the time to leave us a review, and Thank you for being a member of Mutual CU!
Having to wait 7 days on a cashier check to go through
Waiting for a cashiers check to clear
14 avril 2021
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