I opened an account. The person who did it screwed up and claimed some paperwork had accidentally been shredded. I went back. Signed papers again. They needed to created the deposit check again... Voir plus
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Lisez les avis des autres
My loan officer was absolutely wonderful. She had less than a hour before her lunch break when I walked into her office. Needless to say a hour and a half later this young lady was still just as cou... Voir plus
Everyone was really patience with me and went above and beyond to help me and make sure I understood what was happening. It was my first time ever trying to refinance anything before and I wasn't trea... Voir plus
Loan officer LaWanda Jones did an awesome, exceptional, professional job processing an auto loan for me. She genuinely showed me kindness. No question I asked was a dumb one to her. Ms. Jones even gav... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL. Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets. Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money. We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution. In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."
Coordonnées de contact
1604 Cherry Street, 39180, Vicksburg, Etats-Unis
- 877-457-3654
- membercare@mutualcu.org
- mutualcu.org
4,0
Bien
242 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was able to open an account online and…
Was able to open an account online and the process was easier to do..
22 septembre 2023
Nicole the loan officer
Nicole the loan officer was exceptional.Very easy to deal with and extremely helpful !
15 septembre 2023
Friendly staff that makes u feel…
Friendly staff that makes u feel comfortable and welcome during banking transactions. I use Frontage Road for my convent. Thanks for the 5% CD’s. Keep it going!
1 février 2023
Réponse de Mutual Credit Union
Love to hear this, Alice! Thanks for sharing.
The online system is easy and simple
The online system is easy and simple. Makes my job easier when access it's service
10 octobre 2023
Amazing
Mrs. Claiborne is the BEST! The others tellers there are great. Atmosphere energy and vibe is just peaceful as soon as yu walk through the door. The branch in Raymond,MS is AMAZING.
10 octobre 2023
Réponse de Mutual Credit Union
We're here for the good vibes! Thanks, Laquita!
My experience was great because the…
My experience was great because the ladies were very helpful and courteous during my visit.
10 octobre 2023
Réponse de Mutual Credit Union
Glad to hear it, Yolanda!
Candace Bennett The customer service representative
The customer service representative, Candace Bennett was very professional and helpful.
6 octobre 2023
Terri was very helpful
Terri was very helpful. She explained the process very well. She aided the entire way. She made me feel like a valued customer.
28 septembre 2023
Réponse de Mutual Credit Union
We love Terri! So glad you left feeling valued.
Friendly great staff
4 octobre 2023
How I love Mutual Credit Union
Every since, I opened an account up with Mutual Credit Union I have been very satisfied. I have been treated like a real person. Everyone has been so, kind and helpful. All of my needs have been met and I received a personal thank you for doing business!! Who does that?
11 septembre 2023
Easy online experience
2 octobre 2023
Able to use co-op banking institution…
Able to use co-op banking institution to deposit and withdraw money.
11 septembre 2023
Ease of use to accomplish what I needed…
Ease of use to accomplish what I needed to do.
2 octobre 2023
Excellent Customer service made my…
Excellent Customer service made my experience great. Ms. LaWanda Jones was extremely helpful. She has a pleasing personality and eager to assist.
3 octobre 2023
Great customer service and easy to work…
Great customer service and easy to work with!!
28 septembre 2023
My experience with the credit union was…
My experience with the credit union was great. This survey is not. I don’t mind giving a numeric rating, but multiple followups demanding a written review is annoying.
1 août 2023
Réponse de Mutual Credit Union
Hi MB, Apologies for the multiple surveys. We send a Trustpilot survey when new savings accounts are opened, but we also have a member experience survey that gets sent on random transactions to further coach our team and help provide the best service. It seems you happened to get both of these within a short period of time! We never want to demand reviews, only provide you with an opportunity to share feedback if you'd like to. Thanks for your time and being a member of Mutual!
Take care of needs quickly
Take care of needs quickly, explain the process and make process easy
8 août 2023
Great service .
2 juillet 2023
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